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Find a Location

Petlab Co. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Petlab Co.

      413 W 14th St Fl 2 New York, NY 10014-1094

    Business ProfileforPetlab Co.

    Pet Supplies

    At-a-glance

    Customer Reviews

    3.91/5stars

    Average of 171 Customer Reviews

    Customer Complaints

    63 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    413 W 14th St Fl 2, New York, NY 10014-1094
    BBB File Opened:
    11/21/2019
    Years in Business:
    4
    Business Started:
    11/21/2019
    Business Incorporated:
    9/29/2020
    Type of Entity:
    Corporation
    Alternate Business Name
    • Amplify Media
    • Amplify Ltd.
    Business Management
    • Mr. Christopher Masanto, CEO/Founder
    • Mr. James Fryer, Chief Commercial Officer
    Contact Information

    Principal

    • Mr. Christopher Masanto, CEO/Founder

    Customer Complaints

    63 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/24/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I bought a product from this company on line for my dog. It was a one time purchase as I wanted to evaluate the effectiveness of the product. Today I discover that I have been subscribed to monthly purchases and their product is being shipped to my house and my bank account has been charged. I never requested monthly shipping. After much searching on their web site, I was able to end the monthly subscription, however, there was no provision for a refund.
    Read More

    Customer Reviews

    171 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lisa F

    1 star

    07/02/2024

    I ordered the Probiotic chew and the Allergy and Immune chews. My pets have horrible allergies and itch constantly, chew at thier paws and lick their fu to the point that it just falls out! It is heartbreaking! I saw this on tictoc or ******** or some social media platform. When I got them, I was reading and comparing the ingredients and there is LITERALLY ONE ingredient different in these 2 products! Only ONE yet they r marketing and selling them together claiming you need BOTH to help! To me, that is a total ripoff! These are NOT cheap by any means and to basically sell the same exact product to ppl except for 1 ingredient, is false advertising and totally taking advantage of desperate pet owners hoping to find a miracle to help their beloved pets and quite frankly, they should be ashamed of what **** are doing! They are taking advantage of ppl and it just isn't right! Granted, I have NOT used what I bought yet and I DO plan to just to see if it actually works and I WILL update this review after I tey the product bit for now I can honestly say, I feel taken advantage of. I ordered a 2 months supply so more to come yall!

    Petlab Co. Response

    07/04/2024

    Hi ****! We want to assure you that our products are carefully formulated to address different aspects of your pet's health based on specific needs. For your reference, our Allergy & Immune Probiotics was launched in this new version: All of the probiotic strains were specifically selected because of their beneficial effects on supporting gut health, weve added ********** and Vitamin E, which provide antioxidant benefits, weve also included colostrum for targeted seasonal allergy support. We genuinely value your feedback and hope that you will see positive results once you begin using them. Just a heads-up, supplements can take up to 3 months of consistent use to see the best potential benefits. If there are any further questions or if you need assistance, please don't hesitate to reach out to us at *********************************** We always strive to provide the best products and support for pet owners, and we look forward to making sure you have a great experience with our products. Thank you! - PetLab Co. 

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