Business ProfileforAdorama Camera

On June 2, 2024, I ordered a Casio CDP-S360 Electronic Piano/Keyboard from Adorama online for $400 plus tax (paid $424). The item was listed as an open-box item in like-new condition, with standard product warranty intact. Items noted as included in the box were as follows: 1)Casio CDP-S360 88-Key Compact Digital Piano Keyboard with Touch Response (Black), 2)Pedal (SP-3), 3)Music Stand, 4)AC Adapter (AD-A12150LW). Upon delivery, on June 5, 2024, with box undamaged, but clearly retaped/repackaged, as expected given it was sold as open-box. I opened and unpacked the product and found the shipment to be missing items 2 and 4, the Pedal (SP-3) and AC Adapter (AD-A12150LW). I subsequently contacted Adorama customer support to seek a solution and was told I'd be contacted within 48 hours to have the matter resolved. On June 6, 2024, I was contacted via email by an Adorama customer service representative that identified themselves as ********. They noted that the original product items were unavailable and that what they could do is refund $25 to close the matter. There was no means provided to correspond in any way other than by reply to the email. In my reply, sent June 6, 2024, I explained that the retail value of the items was $94.98, currently on their site available for $64.98, and that the appropriate resolution would be to either ship those products or refund that amount to allow me to place an order for them on their site. Over a day later, there has been no response. This will be my last purchase with this business given my experience. I've opened a complaint with BBB, in addition to this review, and will look into next steps if this doesn't reach an appropriate resolution within a week.

I see that we issued refund for the requested ***** + tax