![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBeauty Pillow
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed my order (#*******) June 7, 2024, and still have not received it, tracking states delivered (#************). I paid $202.80 for a pillow and would expect Beauty Pillow to be able to provide customer service that could assist me with this issue. I have made several attempts to contact Beauty Pillow at email addresses that are on the website and from confirmation of purchase email: ****************************** and ****************************** yet I receive an error that these emails are not emailable. I also sent messages from the Beauty Pillows website on the contact us page, with no response. I ordered this pillow because it had a 30-day money back guarantee, but I haven't even received the merchandise to try and have spent too much time trying to contact a non-responsive company. I would like a refund in a timely manner. Beauty Pillow debited my account without providing merchandise. I am a very unsatisfied customer!Initial Complaint
08/29/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Beauty Pillow ships the product very quickly. When the customer asks to start the return process (it has to be returned within 21 days) the customer receives an email stating the customer needs to send to this address: Address:Perfection Elektronik ******* Sti Ayazaga mahallesi ***************.********* Ofis ****** kat:3 no:16-17-18 ***** Sariyer ******** This is a classic scam of the company saying they didnt receive the item in 21 days because they provide an address so far away. Even though it was clearly shipped FROM the U.S. I want my money back and Im not sending to *********. *** reached out and I receive the same message with a link to the policy, explaining that Im responsible for shipping. Ive received no assistance.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.