ComplaintsforAir Aroma
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Complaint Details
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Initial Complaint
02/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered products that were either lost/stolen. Contacted the merchant to resolve the issue, was told I had to file a claim with the shipping company. I did that and contact air aroma to return to paperwork to the shipper, so they may release funds back to the merchant who was then supposed to refund me. This entire ordeal took weeks and took days for merchant to respond. All for them to now tell me they dont allow refunds! They want to ship me a replacement product that I do not want or a store credit for more items I do not want. Im infuriated at the lack of customer service, considering I did all the work to get the item cost refunded to the merchant. HORRIBLE COMPANY! I just want my money back. Name on the order is *********************. This form wont let me correct my name.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.