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ComplaintsforMatte Projects, LLC
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Complaint Details
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Initial Complaint
05/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made a purchase for 3 event tickets for a Matte Black event that was originally scheduled to take place in April 2020. However, due to the pandemic-induced shutdown, the event was rescheduled twice with no further communication from Matte Projects regarding alternative solutions in case we weren't able to attend the event on their rescheduled date(s). There was a brief clause at the end of the promotional emails that informed us to reach out via email regarding refunds- However, it's clear that Matte Projects had no intention to resolve anything through email. I had reached out 3 times over a course of 2 months to be met with silence. However, during that 2 month time frame while I was awaiting a response, I had continued to receive additional promotional emails, meaning they were intentionally ignoring my emails. It is with great irony that upon a quick ****** search, Matte Projects is painfully bragging about their involvement in the production of the Fyre **************** documentary. Seems like Matte Projects really took ************* out of that book because everything they have done in promoting this event was just enough to evade chargeback policies with my credit card company. Potential clients and customers- Matte Projects is scummy and uncommunicative. There are much more transparent and honest companies to support.Initial Complaint
10/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought tickets to an event put on by Matte Projects. That events was postponed because of COVID-19, then the postponed date was cancelled. Matte reached out and gave contact information for refunds, but has not replied to any emails for months. The ticket provider said they cannot issue a refund without Matte Project's authorization, but Matte is not responding.Customer response
11/14/2021
Better Business Bureau:
At this time, I have not been contacted by Matte Projects, LLC regarding complaint ID ********.
Sincerely,
*****************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.