Business ProfileforElmsure LLC

Bought a policy thru Elmsure Agency with Reinsure Pro as carrier -paid premium in full for 1 year effective 4/1/2021 to 4/1/2022 Elmsure apparently stopped doing business with Reinsure Pro and when our policy expired -Elmsure issued a new policy for us with American National as the carrier. 4/1/2022 to 4/1/2023 Paid this new policy in full but didnt know Elmsure didn't send us any communication that they stopped doing business with Reinsure Pro. Reinsure Pro kept sending us invoices via email after policy expired- I kept telling Reinsure Pro that I owed them nothing as we sold the house 12/26/2022 and I received my refund. I had no idea that Elmsure didn't tell Reinsure Pro that they placed our policy with a new carrier. My refund came from ****************. Apparently Reinsure Pro thought my policy was still active because neither company talked to each other. I sent emails and called Reinsure Pro and Elmsure Agency but Reinsure Pro does NOT work with customers and all communication comes from ********************. So now Reinsure Pro is looking for premium for the lime period that Elmsure didn't tell them they placed our business elsewhere and I had no idea my policy was non-renewed with Reinsure Pro until last week when I spoke to Rosty Gerbilisky at Elmsure. I have a long email trail to both companies asking this be resolved. We sent all necessary paperwork for settlement closing of the property and all was completed with no problems. Now Elmsure won't talk to Reinsure Pro and Reinsure Pro doesnt talk to customers. I paid for 2 policies in full and owe nothing to anyone. This is the responsibility of Elmsure to Reinsure Pro. Reinsure Pro has harassed me for a year and Elmsure has ignored emails and won't resolve their error. Reinsure Pro is threatening to send me to a collection agency when I already PAID for 2 policies and coverage on the property was covered by 2 insurance companies - I HAD TO PIECE THIS all together.