ComplaintsforBrookfield Properties

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I moved into ********** apartments June 30th 2023, and recently moved out July 29th, 2024 On the evening of June 23rd, 2024 I called in a request to the emergency maintenance line as my kitchen sink started to flood from the main sewage line, I waited all night and the following day for emergency maintenance to come and no one showed. I call Monday June 24th to the office to get a status of anyone coming and now one showed up, I assured by ***** someone would be there.As the week progresses and no one shows up I call again Friday June 28th and again ***** answers and assured me again someone would show up and again no one does. Friday passes no shows. Saturday June 29th the flood at this point is pouring in and is all over the kitchen spreads all the way to the living room and at this point it has become a hazard to my health and my daughter's health as grey water has been sitting in my apartment for over a week.An emergency plumber comes out 8pm Saturday June 29th with just the plumber draining the water but no follow up was ever made, no clean up team to remediate and ensure that the water has no microbial contamination and to this day ********************* has yet to address the issues and concerns I've had. Shortly, after the flood I personal packed my personal belongings and moved into my boyfriend's apartment until my leased ended as the property management showed no interest in ensuring my health was okay or that it was safe to remain in that unit. Now that I am moved out the complex is trying to charge me fees, ***** does not respond to my calls or emails and at this point I am left no choice but to leave this complaint. At this point I am requesting my last months rent issued back to me.

  Customer response

  09/03/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Brookfield Properties regarding complaint ID ********.
  
  Sincerely,
  
  ************************************
  

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I love in the estates in ************* a Brookfield property. I have loved here for 4 years and have never been allowed to speak with the property manager. Everytime you call the rental office they are "in a meeting". I have been giving smoking complaints for 2years. I have severe asthma so does my 7 yr old child and i have a 3 month old. I wake up and my entire living room smells like cigarette smoke. It was so bad i would vomit while pregnant from the smell. I have complained countless times and no one does anything about it. I love the property but they treat residents horribly. The elevators are broken every other day as well as one of the front doors. On top of that they raised parking from 200 to 300 dollars and theres never any parking. Between the hotel next door and people in the area your paying all this money and have to sit in your car waiting on someone to leave out. I have complained about homeless people sleeping in the building and the garage on multiple occasions. To make it worse they stopped having a 24 hour concierge which was one of the great selling points. The security staff is rude, unprofessional and not as welcoming as the concierge staff in the past. This once great building is lacking in quality as of lately. I love it here but I don't know how long I can live with these issues. They just dont care about tenants they want your money and they don't care about your expirence here, its sad really

  Customer response

  08/15/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Brookfield Properties regarding complaint ID ********.
  
  Sincerely,
  
  ***********************************
  

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Brookfield properties owns and manages the building I live in, One Blue Slip. despite being a brand new building, their mechanical systems and elevators regularly fail. in the 18 months ive lived here, we have either been without water altogether or without hot water on 6 different occasions. this has meant dirty water coming thriugh our pipes. the management has poorly communicated about these issues. it is clear they are not performing proper routine inspections and maintenence.

• Initial Complaint

  02/02/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I lived in ******* Apartment in *************, **, which belongs to Brookfield Properties. The leasing office enforced an auto-renewal of the rent at a higher rate of $5300 ($1400 more than our usual rate). The leasing office failed to provide notice of the rent renewal in advance. Moreover, when I requested a lease transition a couple of month ago in Oct 2023, the leasing office remained unresponsive and never addressed the issue.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I am writing to file a formal complaint against Brookfield Properties regarding their unreasonably slow communication and lack of response in relation to my attempt to rent an available space in the food court at ***********.Despite expressing interest in leasing the space, the response time from Brookfield Properties (***********************) has been extremely delayed. It takes several weeks for her to respond to my emails and unfortunately, my latest email has gone unanswered for over a month now, and despite reaching out to their company for assistance, no one has responded yet in over two weeks.This prolonged lack of communication has not only hindered my ability to secure the ************* but has also raised concerns about the professionalism and responsiveness of Brookfield Properties.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The tub in my apartment has been clogged for 3 days with no resolve and no answer from the management company after reaching out for over a month. Last month when they came to fix it, they left residue in my tub and got black stains on my clothes. They left it filthy and the problem came back again.

• Initial Complaint

  08/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This seeks to settle some of the events beginning in Jan 2021 to Dec 2022, continuing and the effects on work/school/personal life/stability.My landlord (The Drake, with Brookfield properties) grossly neglected my two apartment units: water damage, floor falling in/losing integrity, organic growth, non-functioning or poorly functioning unit appliances (e.g., 2 dishwasher-one in each unit of 406 and ****, and AC units (1 in each unit), refrigerator (***** and leaky-406), as well as fixtures (e.g., lights-406/****, towel rack-406, toilet-406). In the new apartment, the ***** continued gross negligence. Service requests were not followed through again. Belongings were damaged, work & credit was affected.***** and ******, the leasing agents retaliated when I reported these issues in many manners: e.g., they increased my rent and pushed me to pay to move. Please note the below settlement does not settle sickness, nor does it settle the death of my ESC (emotional support cat) due to kidney failure resulting from air contaminants, the current breathing issues of my other ESC living in these conditions, or myself. I'm uncertain which of these gross apartment neglects led to illnesses and their identity. These leasing agents also knocked on my door and threatened to evict me until I gave into their demands-unconcerned ******** *************** rent increased. These events and others caused failure of a semester, withdrawals in subsequent semesters, and necessitating I pay out right to finish my M.S. *******damaging the approximately ******* in my education. Now I have reduced earning capacity. I am asking money for broken contracts/health violations, emotional damage/pain and suffering, and effects on school.Only civil issues reported; Settlement doesn't include all gross negligence, preclude me from later suing you in court/posting these/additional events on any media regardless of such possible terms and conditions written on BBB. The drake in settling here accepts.

  Customer response

  09/24/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Brookfield Properties regarding complaint ID ********. They have not responded any further since I made this complaint. 
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hi,I selected this property (************) via housing connect and got a call back around sep 2022. I submitted all documents had schedule a tour back in Jan. 2023 (1/28/23) with ********************************************. Unfortunately, I felt very much uncomfortable and discriminated against on my tour. It started with the front desk of the eagle side lying about It not being any tours when it was scheduled. Then when I got to the leasing part, the front desk laughed at me when I told him I was here for a tour (I flew in from work for it) ***** then comes down late & uninterested to show the property. I wasn't given a proper tour. She side eye me, showed me 2 units that had nothing to do with what I applied for and walked me to the main lobby for me to leave. I had to tell her that what I came in for and with a slight attitude she Took me to see one unit(that I had to request). The whole tour she was in her phone, did not speak to me in regards to the unit. She just let me walk in, look and said ok is that all? I have video evidence of me giving myself a tour.She was fully aware of the units I was interested in and did not even show me. She lacked professionalism and so does the staff. I am a hispanic 26 years old who never felt like this. All document has been received and every-time I call in regards to my application- it's a different story (they not the ones that are processing It, it takes months after being selected, no more units, ***** doesn't have an email to reach out to.etc)I've been at this for 4 months and no one has returned a single call and when I search them up, I see I am not the only one who is going through this as a minority. To lie about no more units but promoting a month of free rent on your website for people to move in is insane. It's unfortunate, that I am trying to find a place to live and people like them are making it difficult for people like me to find a home for no legit reason other then some hidden agenda that they are trying to cover.

• Initial Complaint

  01/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dear Better Business Bureau, I have contacted *****************************, *****************************, ****************************, and ***********************, On January 9th, 2020, at 5:48 pm, my daughter's foot was caught in the escalator on the ***** (now ****** ******** *****) end next to the children's play area at the ********************* Mall. As you can see in the photos, how dangerously far the escalator grabbed hold of my daughter's foot. Luckily in some miraculous way, I was able to drop everything and pull my daughter from the grips of the moving escalator. The grip of the escalator was firm, and attempts to dislodge her shoe by four adults were unsuccessful. We weren't even able to pull her socks from inside the shoe. This incident also stopped the escalators from functioning. Two mothers in the play area who heard me scream ran to offer help and ensure that my daughter and I were okay. The mall security for that evening arrived and collected information. The paramedics also ensured that my daughter's foot did not suffer any injuries. The mall security told me to expect a follow-up call the next day; it never happened. After waiting a couple of weeks to hear from the mall's operation team, I visited and spoke to ****, who collected my information. I made a simple request that he said he'd take care of after notifying the insurance company. Another month went by, then COVID happened, and I never heard from him. Since this accident, my daughter has been traumatized by escalators; whether we are at the mall, in an office building, or at the airport, I consistently have to prop my 8-year-old on my hips (almost 10) so that her feet do not come in contact with the escalators. Since no one was willing to deliver my simple request in replacing my daughter's shoes, I want to be compensated $100,000 for the emotional distress and your lack of neglecting this serious matter. Truly Upset, ******** *** ***************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩