Customer ReviewsforMcGraw-Hill Education

I just want to inform you that your customer *********************** are terrible. Long story short, my instructor put the wrong isbn on our syllabus. I purchased the wrong materials. I wanted to simply exchange the product, but it was digital and the system isnt set up that way. I have talked to 3 customer service representatives, been disconnected due to system time outs, and emailed the appropriate department with 0 response since 5/12/24. I have had to track my money down due to zero communication from this company. I had to escalate the issue to PayPal due to lack of communication. I found out today on 5/24/24 I was issued a check which will take an additional 2 weeks to complete. No one told me this, and I had to keep asking the *** for information. Of course, they want to pass the buck to the refund department who cannot seem to respond to an email. My issue is I spent over $150 dollars and this is the treatment I receive. Ive gotten the run around and the blame my financial institution game from 3 people. I signed up for a trial access to connect until my refund was received, and I could purchase the correct items. That access is going to expire, and I wont have a refund until the first week of June?! I dont get paid for another 2 weeks, and I cant afford to purchase what I need until my money is refunded. I refuse to purchase what I need until this issue is resolved.Im sure this will fall on death ears. McGraw Hill is a corporation, and a major player in education publishing. You dont care about my issue or customers in general. The money comes in regardless, and its a corporation. Were sorry for your inconvenience. Save it. After this issue is resolved, I will no longer do business with McGraw Hill. If my instructor didnt require your product, Id wouldnt repurchase from you. Theres no place to leave a public review, Im sure that is intentional as you dont want people to know how terrible your service is.

We apologize for your experience. I have reviewed the previous cases and I show your purchase was made on May 10 and the refund request was processed on May 12, 2024. The refund was issued; however, our credit card team has advised us that the refund was not able to be processed back to the original payment method/credit card. We can't see that information on our end, but it is customary when this happens that a check refund will be processed, which has been completed. I have reached out to our technical support team, and we can issue you a courtesy access until this has been resolved. We show that a new purchase was made recently, so please let us know if the courtesy access is still needed. I will send you a direct follow-up email from the case.

Started a free trial of their Sharpen study app beore moving to a paid subscription. Ended up deleting my account, but I still was charged for the next 3 months. When I went to the website to see my account settings, I was not subscribed. They are the worst company I've ever had to deal with while in college.

We were able to locate one case regarding this, which was received on 4/24/24. There is a cancellation policy regarding Sharpen subscriptions which would have been provided to the customer. We have submitted the request to *******, and they confirmed that they never received a request to cancel the subscription. The subscription has now been cancelled, and a credit has been issued to refund the last payment. The refund should be on the customers card within 4-7 business days.

The ********************* servers are constantly experiencing issues which makes it very difficult to take online tests in the time that the servers are actually working. Typically when this happens, it is shortly before a test is due causing panic. Additionally, the textbooks are convoluted and pooly written which somehow makes the already terrible learning experience a bit worse.

We are sorry you are experiencing issues. Please contact us directly to troubleshoot. You can reach our technical support team at ************.

Bought a looseleaf textbook. Sent a moldy, water damaged book. The package was moldly, but they tried to hide it by putting the damaged package in a bigger, dry box. Totaly unusable textbook, waste of money. Smells super weird as well.

We sincerely apologize for this experience. It does look like this was reported to our customer experience team and a no charge replacement has been processed on order reference number ********. In addition, we have submitted a return label to return the damaged product.

Purchased a textbook bundle (looseleaf/ebook/connect) for self study. No instructions for self study. Contacted support. They setup self study course in connect and were very nice. I was unable to assign anything in the course, Answers to problems and exercises are not in the book. Using the bundle is impossible. Asked for refund. Refund was not approved because the product could not be resold. Support explained that the bundle was really meant for students with instructors. I asked if the answers could at least be provided. They said no. I should not have been allowed to buy a product I could not use. Communication regarding requirements to use product is very poor.

Returns must be in saleable condition for a return credit. Due to the unique situation of this customer's purchase, we are working together and approve the returned credit.