ComplaintsforNew York Post

• Initial Complaint

  08/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Since July I have been receiving a copy of the New York Post dropped on my driveway every morning, but I never requested this newspaper. I called the customer service number 3 times and sent 2 emails to complain, but ** still receiving the paper. My neighbor across the street who is supposed to get this paper has called customer service 6 times, but ** still getting his paper.

  Customer response

  09/06/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by New York Post regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I want to cancel my subscription

  Business response

  06/26/2024

  Hi, 

  We can confirm that the monthly Post Sports+ subscription under ******************* was cancelled by the user on June 17th, 2024. 

  Please let me know if there is any more information needed.

  *****************************

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  So I went to the habit center auto show today and there was a booth for the New York post. The gentleman working at the booth said that for a one time payment of $20, I can get the post for a month. One time charge, no commitment, and we could get an item from the booth for signing up just for the month. No recurring payment. Because I didnt see a problem with paying $20 one time and one time only, I decided to make the purchase. The gentleman proceeded to fill out my information and plugging into his iPad. He had me sign for the payment. Didnt allow me to read the fine print, snatched the iPad out of my hand one I signed, and stopped talking to me and sent me on my way. He didnt mention anything about recurring payments and even if I wanted to know for myself through the documents I should have been allowed to read, he didnt let me. The payment information was already taken and there was no way for me to take it back, the charge was made. It wasnt until I received emails about my subscription that I learned it was a recurring charge. Even when I went ti sign, I didnt even provide a signature, I messed up and he snatched the iPad out of my hand anyway and proceeded to press continue and clicked on through the prompts for me. I tried to sign into the account and cancel the subscription and I keep being told my account doesnt show even when Im logged into the account. I can change mailing address and payment information but cancelling my account is not allowed. Tells me my account doesnt exist. Even when Im logged in.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Non delivery of paper several weeks. Can not get reason for issue.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the ** Post on Sunday 2/25/2024 to do the BOGGLE word puzzle. BUT you people covered over the bottom line of the BOGGLE with the title of the JUMBLE puzzle- THUS I cannot complete and enjoy doing the BOGGLE!!!!!! Doesn't anyone edit the page before printing? Is there no pride in publishing this paper?

  Business response

  02/28/2024

  Good Day,

  We apologize for the error in the paper.  It has been acknowledged that there was an oversight in the page layout on that day.

  We appreciate **************************** passion for our paper and will be mailing him a $3 dollar refund check back to the address he used in this complaint.  He can expect the refund in ***** business days.

  Thank you.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a disabled widow suffering from long COVID and the aftermath of deaths and major health issues from COVID. I was in ShopRite and was approached by a man begging for help to meet his work goal. He promised it would cost nothing and I would get 30 dollars of gift cards to use for my shopping that day. He said it involved one newspaper and that he would personally contact me before if any charges were going to be processed so they would not ever charge my account. I asked for the catch and he promised none just asked for help. The charge was a onetime 30 dollar charge andI got 30 dollars in gift cards so it was awash be he would get his goal. Fast forward from December 1 2022 and I have gotten COVID twice and the flu and I am very sick and recovering w long covid. I can barely get out of bed and two papers I dont want have been getting dumped on my door the same ones. There are charges for ***** on 12/1 ***** 12/2 ***** 12/16 from daily news 13 12/31 ***** 1/27 ***** and 2/24 *****. The daily news was wonderful apologized cancelled and refunded their part immediately. The ** POST WAS A NIGHTMARE! The man named **** never apologized told me it wasnt fault bc I was sick and didnt all in Dec. no explanation how my cc info was shared and duplicated and said he could refund one charge. I told him it was fraud and theft and I never authorized anything but he 30 dollars I paid that day. I asked to be escalated he said he could t no one would help **** told him thats not true he has a boss I was on hold until he came back and said **. A supervisor and I said I want to talk to your manager not you again.he said he cant give that info out. Refused to help or escalate the issue no matter how many times I asked. I told him would report to BBB and would find uppermnagemwnt and be sure this fraud is stopped. Taking advantage of a widow with 2 smalll kids who is disabled is dispicable. To share my info and duplicate charges and to victim blame is appalling.

  Business response

  02/27/2024

  Hello,

  We are sorry to hear about *********************** current medical condition.

  In regards to her complaint, this has been escalated to the table sales manager to address how the sales person presented the offer to ******************* and enforce the appropriate corrective actions. The sales team is supposed to offer a $20 dollar gift card as an incentive to sign up for a 7 day New York Post home delivery subscription which requires the upfront payment of $19.96 and the enrollment into our EZPay auto-renewal program that will automatically charge her credit card every four weeks.  This was also stipulated in the document that she signed and that was given to her - see attached.  It does appear that while ******************* did sign this document, the offer was not properly presented so we understand her frustration.  

  We charged her $19.96 four times with one of the charges having been refunded on 2/25/24 to her credit card.  That refund should be visible on her end in 3-5 business days.  As for the remaining $59.88, I will approve that refund check which will be mailed out to her *****, ** home address.  That should be received in 7-10 business days.  

  We do sincerely apologize for the poor overall experience and wish ******************* a speedy recovery.

  Thank you.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  NY post had a sales Rep. at a local market. I was asked if I wanted to sign up for the Post for $30.00 a year. I asked "$30 for the year?" The sales person confirms the price. I never recieved the paper except for one day. Suspicion sets in. I call the Post and am told that (i had to ask twice) if it was not a onetime fee. I never agreed to recurring charges. I asked for an immediate refund of the money they took and to cancel asap. She said she can't refund me, even though I never recieved the daily paper. This is fraud. I called the supermarket to let them know. Manager was very appreciative for the information.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had signed up for a 3 month promotion to receive the newspaper. So a few days before the promotion was to expire I called the company to not renew it. I told them to cancel. Well, what I did not know is that they charged my credit card on December 2nd the $28.36 without my approval. When I found out out about the charge I called customer service and was told that we usually charge the credit card a few days before the promotion expires to make sure that the money is good. That didn't make much sense to me. Anyway they will not refund me the money. Furthermore I asked them to remove my credit card information from their database which they refuse to do. I would like to please help me in resolving this issue. I strongly feel that this a a scam and it may be happening to other people as well. Should you need further information please call me at ************.By the way I filed a complaint with the *********************** on January 5th but have not heard from them.Thank you Regards *************************

  Customer response

  02/06/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by New York Post regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I HAVE BEEN A PAYING 7 DAY PER WEEK HOME DELIVERY CUSTOMER FOR MORE THAN 2 YEARS. I HAVE BEEN COMPLAINING ALMOST DAILY FOR OVER A YEAR NOW ABOUT THE **** THAT IF I GET A NEWSPAPER EVEN 3 DAYS A WEEK, IT'S A GOOD WEEK. MY NEWSPAPER IS LATE EVERY SINGLE DAY AND THEREFORE I NEVER HAVE ANY IDEA WHETHER I AM GOING TO GET A NEWSPAPER DELIVERED OR NOT. IF I DO NOT RECEIVE A PAPER, I CALL THE POST'S AUTOMATED SYSTEM AND REQUEST A CREDIT TO MY ACCOUNT AS WELL AS SEND AN EMAIL WHICH I AM ENTITLED TO DO SINCE I AM PAYING FOR HOME DELIVERY AND NOT RECEIVING IT. THE CARRIER THEN APPARENTLY GETS MAD AND WILL INTENTIONALLY SKIP MY HOUSE FOR DELIVERY. THIS PAST SUMMER, I WITNESSED THIS WOMAN DRIVE BY MY HOUSE AND DELIVER PAPERS TO MY NEIGHBORS. FINALLY, ONE DAY I CHASED HER DOWN, I AM 64 YEARS OLD AND WANTED TO KNOW WHERE MY PAPER WAS. SHE CLAIMED SHE DID NOT HAVE ANY AFTER I HAD JUST WATCHED HER THROW A PAPER IN MY NEIGHBOR'S DRIVEWAY. LUCKILY, I DID NOT HAVE A HEART ATTACK DOING THIS OR I WOULD HAVE SUED THE CARRIER SERVICE AND THE POST. I REPORTED ALL THIS TO THE POST AND NOTHING HAS CHANGED. I RARELY GET A PAPER AND THE POST DOES NOTHING TO RECTIFY THE SITUATION. THEY ARE PAYING A DELIVERY SERVICE TO DELIVER THE POST TO ME. MY CREDIT CARD CONTINUES TO BE CHARGED. I CONTINUE TO NOT GET A PAPER AND THE CARRIER SKIPS MY HOUSE FOR SOMETIMES A WEEK AT A TIME ALL BECAUSE I ASK FOR A CREDIT WHEN SHE DOES NOT DELIVER MY PAPER WHICH IS MY RIGHT AS A PAYING CUSTOMER. I HAVE NOW NOT RECEIVED A PAPER NOW FOR THE LAST 4 DAYS AND I HAVE REACHED MY LIMIT. I HAVE EMAILED SO MANY TIMES, I CANNOT STAND IT ANY LONGER AND I AM NOW FILING THIS COMPLAINT WITH THE BBB IN THE HOPES THAT SOMETHING CAN BE DONE ABOUT THE HORRENDOUS DELIVERY SERVICE AND THE **** THAT THIS INSANE CARRIER TARGETS ME SPECIFICALLY FOR NO DELIVERY WHILE CONTINUING TO DELIVER NEWSPAPERS TO MY NEIGHBORS WHO I AM ASSUMING DO NOT CARE WHETHER THEY ARE PAYING AND RECEIVING A PAPER OR NOT.

  Customer response

  01/12/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by New York Post regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  10/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a subscription with the ** Post & noticed that they increased my rate from $19.96 a month to $30.36. I checked my emails and received no notice of rate increase, although ****************** on website state that notice will be given prior to an increase. I contacted customer service and they told me that they had no ability to refund me the amount of rate increase. I asked them about the increase and received a rate offer. I told them I would call to see if they could help me with refund. Spoke with rep, who also could not help, and they told me they could not offer me the rate the previous person offered me. I went back to online chat and they offered me yet a different rate. I decided to try calling again and spoke with a rep who offered me yet another rate. I renewed the subscription because the paper is important to my elderly mother but I have no idea if the rate is for a month or a year because ******* didn't seem to know the subscription term.

  Business response

  10/30/2023

  Good Day,

  Upon reviewing your account, we do see that there may have been some miscommunication with the live chat and call center customer service agents.  While ultimately, customer service did provide a lower rate of $5.99 p/week which is $23.96 every 4 weeks that gets charged to the credit card, ***************** should not have had to endure so many back and forth communications.  

  To clarify, we do not send an email notification of upcoming rate changes.  We send a postcard to the billing address which in this case was:

  ************************* **** ********* *********** **  **********
  

  This postcard gets mailed out approximately 4 weeks prior to the rate change taking effect.

  Due to the miscommunication, I am making an exception and providing a refund for the difference in that one months higher rate change versus the lower rate that was offered.  A refund in the amount of $6.40 will be issued back to the credit card ending in 9054.

  Thank you.

  Customer response

  10/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩