Customer ReviewsforThe New York Times Company

y husband has had a digital subscription for some time, and decided he wanted to cancel. Doing so online was very difficult, so he called the number to unsubscribe. After waiting 20 or so minutes, he was connected and gave her the required information. She asked if he would like to pause the subscription, and he said no, and then she disconnected the call! I called back and waited another 34 minutes before being connected, and again gave all the required information, and was told the computer was slow and he was rebooting. I was put on hold again and 15 minutes later, the call was disconnected. We stopped payment on any future months for the subscription. Considering it's the **** their customer service is deplorable. Stay away from them!

You weekend home delivery service in ********** is terrible. This is the third weekend I have not received my weekend subscription. Yes, I have called them and discussed the missed papers. Their immediate response is "We will credit your account," or "We will expedite this complaint to the highest level," or " Can we give you a complimentary six weeks of subscription." The New York Times subscription service never shows one iota of interest in solving the problem. They credit my account but before crediting my account, have the nerve to ask if I would like to "donate the money lost due to my missed paper to provide a student subscription.They are really out of touch.

For nearly three years, I've been billed monthly fees ranging from $4 to $17, despite canceling my New York Times email subscription over two years ago. In April, upon reviewing my husband's PayPal account, I discovered ongoing charges for a subscription we no longer use. I distinctly recall subscribing with my student email and later canceling it. However, since the email is deactivated, I can't access it to verify cancellation or log into the *** website. I haven't logged in since the presumed cancellation.?On 4/26, I found the deduction detail and immediately called customer service. The first call went smoothly; the representative located my account but abruptly transferred me to billing. There, I encountered a fast-talking, unfriendly representative who refused refunds and hung up when I requested a manager.After the second customer service representative answered the phone, I roughly explained my experience. The representative said, "I don't understand what you're saying, but I know you're Chinese!!!" Then he hung up directly.The last word he said to me was "Chinese"!I can provide details of the time of the call at that time. Each call is recorded, and I believe you can find out the truth of the matter, including what he said at the end, which definitely was not a normal customer service conversation.In my third call, a patient staff member listened to my complaint and assured me of a billing case creation. The promised email confirmation hasn't arrived.?On 4/26 afternoon, I interacted with four staff members, two of whom displayed rude behavior, with one showing severe racial discrimination.However, racial discrimination is incomprehensible. I seek a refund, but the bigger issue is the unacceptable customer service attitude.As a subscriber, I held *** in high regard, but this experience has shocked and angered me. I expect follow-up feedback. Continuing to charge inactive customers and then discriminating against them based on race is unacceptable.

I do enjoy the New York Times except the non-existence cancelation process. I subscribed online through the New York Times then downloaded the app to phone through ****** play using my password for the New York Times subscription, and this is why I cannot cancel my subscription to New York Times now. (At least that is what two different reps on two different times has told me.) They have told me that I am linked through ****** play and have to cancel through ****** play but my ****** play does not have any credit card information listed and no subscriptions to anyone. The weird part is, I had to cancel my card first of the year due to fraud charges, so a new card was issued that was never given to ****** play (****** play has never had any card information ever) or New York Times...yet I still been charged three months more on new card. I told the New York Times that I would put a block on my card to stop the subscription and a review here, not only for record but to warns others. I want to support journalism in an actual newspaper even if I did get it digital delivered rather physical paper. I had planned to renew after the summer, giving me a break from all news and with their "easy" cancellation policy is the reason I also signed up. The credit card company said if I block New York Times, I no longer can subscribe to them through my cards again, and I did hesitate for a bit but after all this trouble and others reviews on impossible cancelation issues.... I am now paying extra to credit card to put them on a block list. I had also planned to make a complaint but as I have read from others you can only do a review. My question to BBB then is how many of the same reviews do you have to before it become a complaint, this is 38th review of same problem.

The New York Times is deliberately discriminating against me. In the last few weeks I have commented on several articles published by the newspaper. They stopped publishing my comments, once I contacted them and complaint about blatant discrimination by The Times. It seems someone has taken it upon themselves to block my comments. I follow all the rules that The Times has asked its readers to follow when commenting on an article. This is truly unacceptable. It shows a complete lack of concern for my rights. The Times is a powerful newspaper and I believe the editors think they can do whatever they want to do and are not accountable to their readers or the public at large. By shutting me out they are violating my rights as a citizen and are taking on the role of jury and judge. I find this behavior capricious and dangerous. This is censorship at its worst. I need your help to resolve this.

I subscribed to Cooking and News, but was blocked by the *** from viewing Cooking content 2 weeks ago, even though my subscription does not expire until March 2024. Multiple calls with so called *************** people, including 3 supervisors, at least a dozen calls in 2 weeks, and HOURS wasted. No resolution and was forced to try useless fixes such as clearing caches, using ****** incognito, etc. when the real reason I was blocked from accessing content I had paid for was likely that they wanted to force me into subscribing to all *** content. I have cancelled both subscriptions today, but even then *** *************** was playing games. I asked for email confirmation of both cancellations, but was only given one for the Cooking subscription. Called again, and when I asked the person for confirmation of BOTH cancellations, he hung up on me. Called again, and this time, received an email for both cancellations. The email date/times confirm that I received the second confirmation 23 minutes after the first one.I advise anyone cancelling a subscription with *** to ask for a confirming email, even though you will have to fight to get it, and also contact your bank's fraud department and put a block on your credit card so *** cannot continue charging you after you have cancelled. I have submitted all my documentation to my bank via fax, and they have also opened up a dispute matter since apparently they cannot block my credit card unless they involve *** and receive a response from them. However, the cancellation emails should be sufficient. I also suggest contacting the ************************ (FTC) and filing a complaint due to ***'s practices of charging customers for content not delivered. MY subscriptions were digital not physical, they do not even have the excuse that a "third party" was delivering my content to my door and they are therefore "blameless". Sad to see a once highly respected news organization becoming a fraudster.

Long-time subscribers here and are getting up-billed and then lied to about our subscription pricing. Now I am told we need to call every few months just to maintain our current rate. What kind of way is this to do business? I am shocked at the New York Times With subscribe to business practices like this.

I cancelled my subscription last month and was tons that I wouldnt be charged anymore and boom! I received another charge this month. When I called they said there was no account associated with that account! Duh! Thats because I cancelled it but you continue to take the money! Dont ever wonder whats wrong with journalism. This is a prime example of nobody local and nobody cares.

Ditto to many of the complained. Numerous attempts to unsubscribe. Started with introductory offer then transitioned to $17 /month. I come to BBB to file a complaint and default tells me to file a review instead.

Complete scam. I signed up for the $4 every for weeks which it says on my account still when I log-in. Today I was charged $17 which is 3 days even before the next billing period.