ComplaintsforTV Guide Magazine LLC
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Complaint Details
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Initial Complaint
06/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
TV GUIDE MAGAZINE keeps sending me junk mail & wants me to sign up for their magazine, @ a cost to me. I have told them several times to put me on DO NOT contact list & stop harassing me. I don't want their magazine & don't need their magazine. Please get them to stop harassing me.Customer response
07/12/2024
Better Business Bureau:
At this time, I have not been contacted by TV Guide Magazine LLC regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
07/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
TV Guide suddenly started being delivered without request. Then, I started getting letters telling me I owed a large sum for the magazines. I NEVER requested such a thing. I wouldn't even take it if they gave it to me free. I ignored the first letter. Now, I've gotten a second and third letter that are getting more threatening. I was afraid to respond since it is obviously a scam of some sort.Customer response
08/23/2023
Better Business Bureau:
At this time, I have not been contacted by TV Guide Magazine LLC regarding complaint ID ********.they have continued to demand money but said nothing about my BBB complaint.
Sincerely,
***************************Initial Complaint
07/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I subscribed--with a paid subscription to a year's subscription to TV Guide Magazine this past May. I got inquiries and ads from the company, and I advised them to start my subscription to TV Guide Magazine as I had already paid for the publication. Since then, I received ONLY ONE TV Guide Magazine. I have complained repeatedly to to the company, by phone and email, advising them that I have not received the TV Guide Magazine--only one issue. Despite these complaints to TV Guide Magazine, I get pro forma, robotic acknowledgements. I await the TV Guide Magazines but they never come! I even suggested that they could send the TV Guide Magazine to my office address if they are having trouble sending it to my home address (************************** 18H) as my subscription specified. But I get no responses from TV Guide Magazine, only drivel from the customer service reps, and no response from the TVGMag executives to whom I have sent complaints! Is this a scam? I can't figure out why I cannot receive the TV Guide Magazines I paid in advance for. I want the company to send me a year's worth of TV Guide Magazines, for which I contracted and already paid!!! No more excuses from them!Initial Complaint
07/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I am the Personal Representative for the Estate of *********************************, who passed away on December 1, 2022. She had subscribed to TV Guide Magazine for the 2023 yearly subscription. When I requested a refund, TV Guide promptly sent a check for $91.92 but unfortunately was only valid for 90 days, in which I had not been officially appointed to handle her affairs and the check expired. When I did get appointed, I contacted them to re-issue the check. They were accommodating and asked me to send them the expired check back to them and they would re-issue a new one. I promptly did that along with a short note. They stated it would only take 2-3 weeks to receive the refund. After a month, on 4/14/23, I called again and then again on 5/1/23, 5/23/23 and 6/1/23, and then lastly sent them an email online on 7/18/23. No response. Each time, whether I spoke with a sales representative or a supervisor, I heard the same response, "it's in the mail and should take 2-3 weeks". I would very much appreciate the refund in which is due to the Estate and would be so grateful for your assistance in this matter. Sincerely, *********************, PRCustomer response
08/21/2023
Better Business Bureau:
At this time, I have not been contacted by TV Guide Magazine LLC regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
05/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I've been getting TV Guide foe over 20 years, yet when I went online to complain about not receiving my magazine they can't find my record.I did an online chat ,sent them an email about not receiving my tv guide, I don't even get an answer from them. I've been trying for 2 days now.Initial Complaint
03/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
At the beginning of January I started receiving TV Guide magazine. I never asked for this magazine and assume that one of my previous subscriptions is no longer being published and was replaced with this magazine. When I received the magazine I immediately (January 11, 2023) sent an email requesting that they stop service and refund my money. I was never sent anything stating that a subscription was ending nor did they ask if I wanted to switch to something else. No response came from them. I emailed again on February 28th and still no response. I am still receiving this magazine. I gave them my acct number **************/3#, told them my new address as I had moved from ************************************************************ and asked for a refund as per the magazine this is going until December 25, 2023. What kills me is every magazine they send is less money they owe and this has been going on for too long. I want this subscription to stop and I want my money back.Thank you.****Initial Complaint
02/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have delivery problems with TV Guide. I've now missed 2 issues back-to-back and all they do is blame the ************ I get other publications from the same P.O. branch and don't have this problem. They keep extending my subscription for each missed issue but they never tell me why it keeps happening.I've emailed their customer service address but I never get a satisfactory resolution to the problem. It's been over 6 weeks since I received an issue. I should be getting them every 2 weeks.I just want to know why I can't get delivery of the magazine. If I even got late delivery, that would be better than no delivery at all.Customer response
02/26/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding TV Guide Magazine LLC has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
**********************************************Initial Complaint
08/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchashed a "van cover" from Car Cover,com. It was a replacement for one we already bought from them. Both covers have had the same problem they fall apart at the seam. Top of the line all ************** fall apart. We have been into touch with them because they have not done anything. They wanted ************* sent them. This second cover that is now riped was suppose to be a better quality then the first. It lasted a year. Again ripped at the seam & any wind made a large whole now. We have done everything to show them whats going on. They wanted ************* sent them & still nothing from them. They are "lifetime ********* ****** don't back it up. They don't answer Emails. Say to many Emails push our complaint down??? How can we get this take care of?? They had the nerve to ask it we had tree's around or anything else to cause the rip.This has been going on since the beginning of August. No help!! Hoping you can help.Initial Complaint
03/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have taken TV Guide Magazine 53 years. I pay a "yearly fee" for it. All of a sudden I am not receiving it. I have wrote them several times. They blame the ************ Our regular mail lady day came back from vacation. I complained to her. She said "three or more household had the same complaint's" in our neighborhood. I wrote TV Guide so many time's & all I get is they are turning over to customer service. I let them know I wasn't the only person with this problem in the area. They want to blame the *** My subscription is paid till 12/19/22 Numbers on the cover below #***************# *** in touch 3/12-3/15 3 + time's 3/16 3/18 3/20 3/23. Just a lot of back & forth. Just the same old turning over to customer service which must be run by a lot of idots!!!!Hope this helps. Thank you *******************Initial Complaint
01/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid for a subscription for a friend of mine that is in prison in *********. He never received it. Since then he has been moved. So I sent them a email stating that it has been months and he has not received his tv guide so I want my money back. I sent them a copy of the recipt they sent me when I bought it. They emailed me back saying that they can not find the account for me to send them the same information that is on the recipt they sent me. I just want my money back and I will never miss with them again can you please help me.
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Customer Complaints Summary
18 total complaints in the last 3 years.
8 complaints closed in the last 12 months.