ComplaintsforU.S. News & World Report L.P.
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Complaint Details
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Initial Complaint
04/25/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
****************** also goes under the name GoToSea. I used their website *********** to book a cruise. The next day I canceled the cruise and emailed them several times asking them to refund my $3400. They responded twice asking me if I want to cancel??? I already said that I no longer wanted to take the cruise because I did not agree with the terms and conditions. I have the charges under dispute with my credit card. I have never had any trouble in the past with cancellations. I have canceled air-flights, hotels and even fvbo, and always received my refund within the same day. GoToSea is an unethical company and I am going to let everyone know on every plat form to be careful doing business with them. The cruise isn't scheduled until August 5th and I cancelled on April 18th, hours after I booked. No company should take this long refunding money.replied email that I sent twice to *********** to *********** Hello,I have been telling you since the 18th that we no longer want to take this cruise. We let you know within 24 hours.Please refund our money. I don't want to have to take this to court.Thank you.*******Business response
05/09/2023
Dear Mrs. ************************************** have successfully canceled your cruise with Princess ******** Funds will be refunded, less a $100 per guest fee imposed by Princess ******** according to the terms of the fare class you booked. It can take ***** business days for Princess ******* to fully process the refundable portion. If you have not already received the funds by now, we can assure you Princess ******* will issue them under their standard policy and time frame.
Our records show you booked the cruise with Princess ******* on *********** on April 15th. After booking, you asked our **************** ********* general questions about the cruise to which they responded. You did not indicate an intent to cancel until 3 days later, on April 18th, when you informed ** you no longer wished to take the cruise. A $100 per guest cancellation fee applied, based on the terms you agreed to when booking.
Under our standard policy, we ask for confirmation if the guest wishes to cancel any reservation under the applicable terms. You were initially unwilling to accept the cancellation penalty, which resulted in some calls and correspondence with our customer service team.
Cruise lines offer various fares and cancellation policies, depending on the fare class booked. Princess ******* offers some refundable fare options, and if you had booked a fully refundable fare, you would not owe any amount for your cruise if canceled at the time you did. However, you chose a specially priced promotion, which as outlined on our website and in the Princess ******* terms agreed to before booking, comes with a non-refundable deposit.
All guests who book on *********** must click a box to acknowledge theyve read the terms and conditions before completing the booking. GoToSea must follow cruise line policies, which require acceptance of terms before completing the reservation. Our records indicate that you accepted these terms.
We acknowledge your frustration with this matter. We take our customer satisfaction seriously, and regret any shortcomings in the level of service provided. We have reached out to you to address any remaining concerns regarding the refund in process from Princess ******* and communications with our **************** team.
GoToSea **************** TeamCustomer response
05/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Hello,
I received a full refund as I believe this was the best solution. I cancelled the day after I booked the cruise and in plenty of time before the cruise date, which is in August of this year. I looked online and I was within the time frame to cancel without penalties.
Thank you for doing the right thing. I also did not agree with the terms and conditions after taking the time to fully examine them. Because of this experience, I will never book a cruise as long as I live.
Thank you.
***************************Initial Complaint
02/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Please remove me from the website.Business response
02/27/2023
We have complied with the customer's request and have removed Dr. *********************** profile page from our website.
************************************
VP and Deputy ******************************* & World Report, L.P.
Customer response
03/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.