ComplaintsforMCM
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Ive placed an order on July 26,2023 through the MCM luxury website. And for the black/gold crocs that they were selling for $450. My total was $489.38. Order number is *********, and tracking number ******************. My package was shipped off on the 26th of July and was lost in transit for 2-3 days and I created a claim for the package so *** could locate it. It was scanned as delivered yesterday on 07/02/2023 and around 2:30pm. I arrived home from work around 4:30pm and when I gotten here, my package was no longer here. I am a single mother so there are no other adults in the home but me. And when I asked my neighbors about the package, they say they havent seen it. I reached out to an agent by the name of ******* on 07/03/2023 and around 1:30pm on MCMs website. The agent was very rude and instantly assumed I wanted a refund for my stolen/missing package. I wanted to see if they offered replacements. He then told me to look at my tracking number to see that it was delivered and that I have to speak with someone from **** And kept saying they dont do refunds or replacement orders. So then I asked ******* if my package is insured so I could receive assistance from ***. He doesnt even reply back, just ends the chat on me. Now I am without my package or my money. I would like to know how I could go about getting help for this.Business response
08/04/2023
Dear *********
Thank you for bringing this to our attention. We have contacted our **** center and one of our Supervisors will be in touch with you to get a *** investigation open ASAP.Best,
MCM Team.
Customer response
08/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[I was not offered my money back for my package being stolen, or offered a replacement order to be shipped out to me. I dont believe *** could help me as it isnt their fault. Their carrier made the delivery, the package just was no longer at my front door once Ive made it home from work.]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** ********
Business response
08/21/2023
Hello please note the below,
The Claim was approved, the refund was issued on the 08/08 and received on 08/16
**************
Customer response
08/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******** ********
Initial Complaint
06/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction: 05/11/23 Total amount paid to the business $753.30 Business committed to provide: designer handbag Nature of despite: handbag was lost during shipping, business agreed to provide a refund.Business claimed refund was submitted to my bank on 05/22/23, however there is no proof of refund in my bank account. This information was also confirmed with the bank. Order # *********, tracking # ******************Business response
07/05/2023
Hello *****,
Thank you for reaching out to us. After further reviewing your refund details I do see that your refund was processed on June 22nd. Please see details below. Please contact PP with the below highlighted reference // EPA #. Please reach out to us directly if you have further questions.
Refund **************** Auto Generated Refund from EPA * **************** Refunded -USD 753.30 Jun 22, 2023, 08:10:59 EDT
Initial Complaint
12/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased this bag 1/12/22. I contacted MCM via email regarding repair under the 1 year warranty they offer. MCM stated I would have to have my bag fixed myself. I paid $700+ for a bag with a warranty. Would like repair or replacement.Customer response
01/21/2023
At this time, I have been contacted directly by MCM regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
I have not heard anything from MCM.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*** *****************
Initial Complaint
07/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On June 29th I made a purchase from MCM Worldwide (order# A10640743) totaling $414.77. On July 1, 2020 my package was delivered by **** upon delivery I received an empty box. I immediately contacted MCM to explain the situation and was told that they would open an investigation and see what happened to my purchased item. I was told to keep the box that was delivered and that *** would be contacted to start an investigation. I have contacted this company several times for either a replacement or for a full refund. I was instructed to wait 5-7 business days for the company to get a response. On the on July 6th I contacted MCM and was told that I needed to wait another **** business days because *** still has not responded. I received a return call from a supervisor in the customer service department and was told that *** responded and claimed that they made several attempts to contact me to pick up the package. This was fabricated to MCM by ***. I was supposed to receive an update on July 15th, when contacting MCM I am being told that I still have to wait *** is communicating that I have not forwarded them the box, which is not true. On July 8th a *** representative arrived to my home and did not retrieve the box. On July 22, 2022 I contacted *** 800# and spoke with the damaged claims department and was told that they will be expediting this situation. On July 23, 2022, I received a call from a local *** facility in ********* **. I was instructed to give a call on July 25th to speak with a manager so that they "could ask the driver if he remembers picking up the package." I did as I was told I spoke with a supervisor named, ******. She verified that they received the box and instructed me to contact MCM to tell them to put a trace on the box that it was in the system. I did and MCM told me they do not deal with local carriers and that they have their own department from *** that they communicate with. This experience has been traumatizing.Initial Complaint
07/08/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I placed an order with the company and had to return it because the wrong size was sent to me. The returned item was received on their end 6/16/22. I've been told that a refund takes up to 10 business days, but I still haven't heard anything from the company. The last call I received, I was asked if I had my orders mixed up because I sent them the wrong order back. I informed them that the order from ***** was correct and that was a gift, I no longer have that in my possession. The new order is the one that's incorrect.Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My sister purchased an MCM tote for me about 6 months ago. The bag and the pouch has the cord coming out. This is totally ridiculous as I though MCM has a warranty and sticks by their brand. I would like to have my bag repaired replaced or receive a refund.
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Customer Complaints Summary
9 total complaints in the last 3 years.
1 complaints closed in the last 12 months.