ComplaintsforTeddy Blake Inc.
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
History: TryNow Teddy Blake $******, purchased with SofiCC on 2/8/23, (Hj CC ****), the charge has been in progress x3, never posted to CC until 10/31/23, months after CC **** closed on 9/26/23, Paid ****** (after Sofi reward Credit ****) from ***** on 12/19/23, Filed stop payment at ****** bank on 12/21/23, recovered ****** from closed Sofii CC. But the charge ****** is still sitting in CC **** as pending. CC even charged late fee of $25.00.Fraud Reported to Sofi CC on 12/22/23, 1-************ Allis New Case No. ************* is in progress.Contact. Teddy Blake Inc.401 *********************************************************** ************** I sent the following message to ***************************** on 12/26/23, and received notice of automatic receipt, but is not resolved.Following;I ordered my Teddy Blake handbag, so I ordered the second one almost year ago, around 2/8/2023, and I received a message the item was delivered. However, I have never received the item. So, I contacted the customer service department of ********************** complaining about the issue and I got the answer you will investigate about it. Since then I never got any response for that matter. I thought the problem was resolved. But you charged $****** to my SoFi Credit Card again on 10/31/2023, and was subsequently paid by my bank. I like the Teddy Blake handbag, and this incidence block me for any future purchase. I have filed it as an unauthorized charge to **************** of ********* today. Please reverse the charge of $447.70.I am reporting the issue the same to **.sec.gov, *************************************** and *************** **** ***** ********** Email. ****************** Reported ***************************************, 12/30/23 Reported to ******* on 12/30/2023Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date of transaction: Nov 24, 2022 The amount of money you paid the Teddy Blake: $429 What is the business committed to you: no luxury cost, luxury quality, we make sure your Teddy Blake bag will last you a lifetime.What is the nature of the dispute is: I got the bag on Nov. 29-2022. I open the box to see the purse and it smell strong of the leather. Let them sit for couple day. On Saturday morning, December 3, I inspect the purse carefully but then notice the bubble-like scratch but not scratch, look like a bubble while they processing the leather on front of the purse. I contact customer service online. They email be back and ask me to send them the pictures. I took the pictures and sent back to them today Dec 5, 2022 and tell them what the damage is. Below is what they respond to me. In definition, final sale: no exchange, no return is for an undamaged Item. I am not asking for return or exchange. I am asking for replacement to the damage purse. Would you please help? Whether or not the business has tried to resolve the problem: They respond as below Hello ****,Thank you for your prompt response. Also, thank you for the detailed pictures. We are truly sorry to hear about this situation and I have forwarded them to our shipping and inspection department in order to see what might have happened. Upon checking, they confirmed that this order was purchased from the FINAL SALE (as you may have noticed before checking out, this information was displayed below the "Add to Cart" button) and already sold out, please see screenshot below: However, as our main priority is to make you happy, we would like to offer additional discount of $40 which will be refunded to you right away. :)I look forward to your answer and thank you in advance for your assistance in seeing this matter resolved in the best possible way!Kind regards,Glory Order number: #*****Business response
12/06/2022
Hello,
We contacted the customer to organize the return.
Please see the ocnversation attached.
Best,
******
Customer response
12/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, I mail the package back and they receive it yesterday 12/14/2022. I email Teddy Blake proof of delivery from UPS. I am waiting on them to refund the credit to my credit card. Thank you so much for your help. Hopefully will get my refund soon.
Sincerely,
*****************
Initial Complaint
03/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a handbag on March 3,2022 online from Teddy Blake. I received an email on 3/14/22 stating the package would be delivered the following day and required a signature. On 3/15/22 I received notification that the package was delivered at 3:38pm and the confirmation of delivery note was left at front door. Noone signed for the package and the *** driver at their . discretion left the package unsecured. My initial contact to notify Teddy Blake was through chat offered on the website .I was told by their customer rep ****** to contact *** for my package. That prompted me to call today because as the customer the responsibility to ensure packages are safely received is not my ownership. ****** stood by the fact that it was confirmed although the details specifically said left at front door, which means no one was there to physically receive it . About time I got home around 5:30pm there was no package at my front door. I requested a full refund on the account of the horrible customer service provided. I included a picture of my children on my porch and my front door to show there is absolutely no where to leave a package securely. The package was left in the open visible to any person that passed my house. The agent did absolutely nothing to address my issue or assist me. I had to call *** my self and I have been communicating with ******. They are offering to send me a replacement handbag. My question is why send me a replacement if you have confirmation the initial package was delivered. That makes no sense. I have the right as a customer to request a refund especially under these ridiculous circumstances. I will not do business with a company that does not respect their customers.Customer response
04/27/2022
Better Business Bureau:
At this time, I have not been contacted by Teddy Blake Inc. regarding complaint ID ********.
Sincerely,
*************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.