ComplaintsforLanda

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Landa has my money in there app and will not allow me to withdraw it. I have tried two times and each time took one month. This past time it wont let me even cancel and try again. They took the money. Please help me get it back.

  Business response

  07/02/2024

  Hello ****,
  Firstly, we would like to apologize for any inconvenience you may have experienced while investing on our platform. Allow us to explain the cause of the delays in your withdrawal. We were in the process of transitioning our banking partners, which resulted in delays for some users, including yourself, when it came to transactions such as deposits or, in your case, withdrawals. Rest assured, as communicated to you by our support staff, this issue has been resolved, and your withdrawal is currently processing. Please allow five business days for this transaction to settle. If you require any further assistance, please don't hesitate to reach out to our support staff at ****************************** We would be happy to help!
  Best, The Landa Team

• Initial Complaint

  06/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Transfer of cash both manually and auto-monthly, but properties "not available on secondary market." Nothing to purchase. Initiated withdrawal of cash to checking account on file. Beyond ten business days, cash is suspended/pending. Auto-deposit cannot be canceled or modified through website.

  Business response

  06/27/2024

  Hello ***,
  We apologize for any inconvenience or frustration you may have experienced while using our app. Due to our transition with our banking partners, some user transactions, such as deposits and withdrawals, have been affected and delayed.
  Rest assured, after further investigation of your account, it appears that all of your deposits have settled. Additionally, you currently have a withdrawal that is expected to complete processing by this week or early next week at the latest.
  Regarding your recurring deposit, we see that you currently have one active. Our support staff has reached out to you to better understand your difficulties in canceling this action. Finally, if you have any further questions or concerns, please don't hesitate to reach out to us at ****************************** We would be happy to help!
  Best regards,
  The Landa Team

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I tried contacting them with the phone number you have and apparently it is no longer in service. I have stuck transactions and they are refusing to help me. They aren't even communicating with me. They are just ignoring me. At first they did and I sent pictures that they asked for. Now they don't talk to me at all. And the problem still isn't resolved and it has been well over a month. The transaction was on May 9, 2024. Then today when I was trying once again to communicate a add I guess you would call it popped up. This add said Landa has a "new product" that costs $29 a month to get customer service and someone to help me. Until today I had never seen this. I personally think that they did this to my account on purpose to force me to have to pay to get customer service. I shouldn't have to beg for them to help me with their product nor should I have to pay for help either.

  Business response

  06/27/2024

  Hello ****,
  We sincerely apologize for any inconvenience or frustration you may have experienced while investing with our app. We are currently in the process of transitioning banking partners, which may have caused delays in processing some users' transactions. Upon further investigation of your account, it appears that all of your transactions have been successfully completed.
  We thank you for your continued patience and understanding, and for choosing to invest with Landa. If you require any further assistance or if any other issues arise, please don't hesitate to reach out to us at ****************************** We are happy to help!
  Best regards,
  The Landa Team

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I submitted a request for deposit funds. The time for the funds to be settled was over 38 days. I have since submitted a request to withdrawal funds and that request has now been longer than 5 business days and I keep getting different answers. I will get one email that says deposits and withdrawals take 3-5 business days. I will then get a response that tells me they are having trouble with their banking partner. I believe the SEC needs to investigate the practices of this company.

  Business response

  06/20/2024

  Hello *******,
  We sincerely apologize for any inconvenience you may have experienced while using our app. Upon reviewing your account, we have concluded that you have a withdrawal in process, and you should see it reflected in your personal bank account by early next week. As mentioned by our support staff, we are currently transitioning to a new banking partner, which has led to some delays in transactions. We once again apologize for any inconvenience this has caused. If you need further assistance or clarification, please do not hesitate to reach out to us at *****************************.
  Best,
  The Landa Team

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There are so many bugs on this investing ap. Not only can I not pull out my money until it hits the secondary market, but it might never hit that market. Also, there are so many glitches that keep me from pulling out money that has already been liquidated and shares sold. Additionally, the numbers demonstrated each month dont make sense, this ap is stealing from its patrons and somebody needs to step in.

  Business response

  06/05/2024

  Hello *******,
  We sincerely apologize for any inconvenience or frustration you may have experienced while investing with us. Allow us to explain what happened. Due to our transition to a new banking partner, some users encountered issues with creating transactions and connecting their bank accounts. Rest assured, this issue has been resolved, and you are welcome to deposit and withdraw funds as you wish.
  Regarding the inability to sell your shares and withdraw your investment funds, this is due to our terms and conditions outlined in our offering circular. It states that trading will not commence until all shares of an IPO property have been sold. Once all shares are sold, you will be able to sell your shares and withdraw your funds.
  Once again, we apologize for any frustration this may have caused. If you require further assistance, please do not hesitate to reach out to our support staff at *****************************.

  Best,

  The Landa Team

  Customer response

  06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Please explain these numbers, they do not make sense to me. 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  06/11/2024

  Hello *******,
  
  These numbers represent the rent collections based on the properties in your portfolio. "Paid" represents all the collected rent based on the properties in your portfolio, "Unpaid" is the unpaid rent based on the properties in your portfolio, and "Late Fees" are the late fee payments collected on properties in your portfolio. If you would like further details or an explanation, please don't hesitate to reach out to us at ****************************** We would be happy to help.
  
  Best,
  The Landa Team

  Customer response

  06/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  You are explaining to me how this ap SHOULD work! The reason I sent those screenshots was to demonstrate the numbers DO NOT MATCH UP. 

  I no longer would like to do business with you and I have nearly ****** invested on your platform. You have explained several times that I cannot pull my money out, and I am surprised your business has not yet been shut down. 

  Please make an exception and allow me to pull my money out. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since moving into this property in September/October 2023, my family and I have had nothing but issues. At move-in, we reported a broken window pane and broken glass on the patio. Those safety hazards were never repaired.We have complained many times about the master bathroom tub leaking into the kitchen from the ceiling. That was just repaired on May 9th after 3 months. We are concerned there is mold but the maintenance team did not cut out the ceiling to check.There is mold on many of the air ducts and the air conditioner does not work. The air has been out for over a month. There was an attempted repair on May 9th but the maintenance guy says the system needs to be replaced as there is a freon leak. I have repeatedly asked for window units with no response back. The house is hot and there are kids living there. Landa has no care or concern for it's residents. I want windows units placed immediately. We plan to move out soon and I want every dollar I paid this slumlord returned to me. I also filed a complaint with Clayton county code enforcement.

  Business response

  06/12/2024

  Dear ******,
  Thank you for bringing your concerns to our attention. We take all tenant feedback seriously and strive to address any issues promptly and effectively. We apologize for any inconvenience you and your family have experienced.
  Regarding the air conditioning issue, we acknowledge that the entire system needs replacement. As a temporary measure, we have approved the installation of window unit ACs and have reimbursed you for this expense.
  For the concerns about leaks and mold:
  - Our maintenance team has addressed and repaired the leaks, including the master bathroom tub leaking into the kitchen.
  - During our inspection, no evidence of mold was found. However, if you have further concerns about mold, please let us know, and we will conduct an additional investigation.
  Regarding the broken window pane and the broken glass on the patio, we are actively working on repairs. While our assessment shows the broken pane does not pose an immediate safety hazard as it is on the outer layer of the window, we understand your concerns and are prioritizing this issue.
  Your comfort and safety are our top priorities. If you have any further concerns or require additional assistance, please contact us at ****************************** We appreciate your patience and cooperation as we work to resolve these matters.
  Best regards,
  The Landa Team

• Initial Complaint

  05/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Company refuses to reflect line two of addresses. Avoid, I've been fighting with them for months now. With SEC complaints they seem to be blowing off. Additionally, they openly lie to your face about the rationale behind why they are not providing you support. Deserves a federal investigation.Specifically, they have been lying to my face about their ability to reflect line 2 of addresses. Prior to my move, line 2 was reflected correctly in the address (as I lived in an apartment). Currently, for some unknown reason, they are refusing to reflect my current address on account information in full, despite legal identification documents being ready and available to show that.1. The address is legitimate.2. The address is mine.3. I live there full time.The company continues to be dishonest with the rationale behind refusing to update my address with statements such as "The way we have our addresses set up in our system you do not require the unit number."Which is total **, as they have shown clear ability on my account to reflect line two of addresses. This tune of "We don't have to do this" changed when I pointed out that they had no problem having line two on my address back in July. And my former address was very clearly shown in full and correct on account documents prior to the move.Additionally, they appeard to have refused timely response to a formal SEC complaint I filed on the matter. They have refused to respond to my complaints in writing as demanded. And their customer service team is more concerned about outward appearances then actually resolving the matter. I will make this complaint extremely public, as the behavior around what should be a simple and routine account information correction has turned into an incredibly frustrating experience. Because apparently not even a quiet SEC complaint letter can make them give a hoot about my problem. So now I'm gonna make sure everyone knows.

  Business response

  05/08/2024

  Hello ******,
  We sincerely apologize for any frustration or inconvenience you have experienced. Allow me to clarify the situation. When you requested an update to include a secondary address, our support team initially informed you that this information was not necessary, as we do not typically need to send mail. However, recognizing the importance of this to you, we proceeded with the necessary updates.
  Please be assured that we adhere strictly to SEC regulations in all our data collection practices. We requested your patience as we implemented the changes required to include the secondary address in our system. This update has now been completed, and your address was promptly updated, as communicated via our support channel.
  We apologize again for any delay this may have caused. If you need further clarification or assistance with any other matter, please do not hesitate to contact us at *****************************.
  Best regards,
  The Landa Team

  Customer response

  05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has been partially resolved because:

  
  Records provided by Landa, have previously included line 2 as part of the address prior to the move. Failure to include line 2 of my address has resulted in transfer request forms not being populated with the correct new holder information after I moved. Line two of a primary address is NOT the same as a secondary address, and it is very clear to me that Landa has provided others (including my past self prior to the move, with evidence being Landas own supplied documentation regarding my account), with the ability to include line 2 of addresses without this level of issue. I do understand that the transfer request documents that have the incorrect information on them will not be updated, and I am in acceptance of that as the account information now shows as correct. Additionally, I have removed public reviews on this matter on the app store as requested once it was clear the matter was being taken seriously. 
  
  This matter will be ****ed as resolved once:
  - I purchase a share or shares, and I can visually confirm that the new holder address is populated correctly on the transfer request form.
  

   If this is felt to be an inappropriate use of the "Does not resolve complaint form", I do apologize. But I currently feel I can't **** this as fully resolved, as there is not completely confirmed follow through on the resolution. If Landa feels this to be the case, a polite request to **** this as resolved will be met with an agreement to **** this complaint as resolved. In that situation, no further complaint will be opened regarding this issue unless upon purchase of shares, the transfer request form continues to contain an incomplete new holder address.  

  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  06/07/2024

  Dear ******,
  We have updated your information in our system to reflect the correct details you were initially concerned about. Once you make a purchase and receive the corresponding documents, they should include all the updated information.
  If you require any further assistance or notice any discrepancies, please do not hesitate to reach out to us at ****************************** We would be happy to assist you further.
  Thank you for your understanding and cooperation.
  
  Best regards,
  The Landa Team
  

  Customer response

  06/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  03/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Business won't verify my info ?? cent buy or sell shares just want to close account and a check issued.

  Business response

  04/01/2024

  Dear ******,We wish to update you on the status of your Landa account. It has come to our attention that there have been multiple transactions on your account that failed to process correctly. This pattern of activity triggered our fraud detection systems, leading to the suspension of your account.Our records indicate that we have previously reached out to you with a request to schedule a verification call. This step is crucial for the review and potential unsuspension of your account. However, we have not yet received confirmation from you to proceed with this verification process.We strongly encourage you to reach out to us at ***************************** to schedule your verification call. Taking this step will allow us to further assess the situation and work towards a resolution.Ensuring the security of our customers' accounts and maintaining a trustworthy banking environment are top priorities for us. We appreciate your immediate attention to this matter and look forward to your cooperation.Best regards,The Landa Team

• Initial Complaint

  03/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am having an impossible time receiving my tax documents from this company. They did not issue me a 1099-DIV and 1099-B by the required deadline. When I brought this up mid-February through their support email (no phone number provided), I initially was told the requirements of who would receive documents. I meet both requirements. They finally issued me documents, but they are incorrect. Each page is a copy of the first, instead of being one page of information per property that I received dividends from or sold shares in. We are now >15 emails back and forth and nearly a month into this. I have stopped receiving replies to my emails asking for Corrected forms. I do not know what to do next, and I am unable to fully complete my tax return until this company issues me corrected 1099-DIV and 1099-B forms.

  Customer response

  03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 29th, 2023 I unsubscribed from landas emails list. After that date I've received 10 emails from them and I complained to their customer service and I got a response on November 7th of 2023 saying I am no longer subscribed to the emails. After this response I've received two more emails. This is absolutely insane and honestly I'm going to start looking at my legal options.

  Customer response

  03/15/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Landa regarding complaint ID ********.
  
  Sincerely,
  
  **************************************
  

  Business response

  04/04/2024

  Dear *******,
  We deeply regret any inconvenience you may have encountered during your investment journey with us. After a thorough review of your account, it has come to our attention that you are unsubscribed from all our mailing lists. Rest assured, this means you will no longer receive email communications from us under normal circumstances. However, please be aware that there are certain legal disclosures we are obligated to send to all investors, irrespective of their subscription status. We are committed to ensuring your experience with us is as seamless and comfortable as possible, and we appreciate your understanding regarding these essential communications. If you require any further assistance please dont hesitate in reaching out to us at *****************************.
  Warm regards, The Landa Team

  Customer response

  04/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] 

  When I unsubscribe from ALL emails, that does and should mean ALL EMAILS!  From today Wednesday April 10th 2024 I will be taking screenshots of every email I get from this business.  And every email I get from this day onwards is going to be a $15 fee. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **************************************
  
  
  
  
   
  

  Business response

  04/15/2024

  Dear *******,
  We sincerely apologize for any discomfort you might have experienced in your interactions with our investment services. Upon detailed examination of your account, we've noticed that you have opted out of receiving our newsletters. Please be assured that you will not receive routine emails from us anymore. However, be informed that there are specific legal notices we must distribute to all investors, regardless of their mailing preferences. We strive to make your experience with us smooth and pleasant, and we value your understanding of these necessary communications. Should you need further help, please do not hesitate to contact us at *****************************.
  Kind regards,
  The Landa Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩