ComplaintsforOXO International
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Complaint Details
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Initial Complaint
04/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought an oxo non-stick pan in June 2020 that is covered under a lifetime warranty. I contacted Oxo for a replacement because the surface has deteriorated. The company said they would replace it but has not sent a replacement. They also claimed that this would be the only replacement, even if the other pan is defective and/or fails. They have not responded to my further inquiry.Because of their failure to send the replacement. I would like them to reimburse me for the cost of a replacement pan that I will purchase from Amazon, who has them in stock and will deliver them to me the next day after ordering.Customer response
05/21/2023
Better Business Bureau:
At this time, I have not been contacted by OXO International regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
03/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have been unable to reach customer service to get a replacement food scale under warranty. I have reached out via several customer service channels and received no response.Please replace my food scale asap. It was hardly used and already broke through no fault of my own.ThanksCustomer response
04/20/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding OXO International has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***************************Initial Complaint
03/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a 3 piece cannister set made by OXO from Amazon. The cannister set does not provide a good seal and were useless. I contacted OXO and they offered to send me a replacement set if I marked on the existing cannisters and sent them a picture. I received the replacement set and again, no adequate seal; I have attempted to collect my refund since October 2022. **************** people are very nice and I always think I will receive the check, but even after canceling "checks in the mail" and submitting a new request for a refund check, I have yet to receive it. I have made close to 2 dozen attempts either by phone or email, with no result. Honestly, it's a small amount, but the inefficiency is astounding and should be rectified.Customer response
04/11/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding OXO International has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***********************Initial Complaint
01/04/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
For over two months now I have been going back and forth with the customer service at OXO about a mis-shipment and return of products. They have been unable to timely provide answers, or to even respond at all, and I am still awaiting a refund for items returned in early November.Customer response
01/29/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding OXO International has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*********************************
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BBB Rating & Accreditation
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Contact Information
75 Ninth Avenue
Fifth Floor
New York, NY 10011
Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.