ComplaintsforTalent Worldwide, Inc.

Resume Services

Current Alerts For This Business

Pattern of Complaint:

BBB files indicate a pattern of complaints concerning product quality and customer service for Top Resume. Consumers are telling BBB about their experiences after using this company's resume-writing services. Many complaints allege that they received unsatisfactory material provided by the company (resume, cover letter) which contain some or all of the following: grammatical/punctuation errors; insufficient job history/experience; inaccurate skill descriptions. These consumers also tell BBB about the difficulties they encounter when attempting to work with TopResume's customer service department to address their concerns or request a refund, and so they must turn to BBB for assistance.

As of July 2022, consumers continue to complain to BBB about the common problems with the company's services, such as inadequate resume re-writes including misspellings, poor grammar, and inaccurate work history representations. Consumers describe the difficulties they experience in attempting to get timely responses from staff assigned to their projects and report persistent issues with refund requests from the company.

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Initial Complaint
06/05/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
Never received product or service as of March of 2023!!I have been trying to call this merchant with no luck- always forwarded to a voicemail which ends up dropping the line within 5 seconds. No luck via email either as I have tried to contact for my services (and refund at this point). On March 15th, 2023, I made a purchase with topresume.com for the $349 package, the website led me to believe someone would contact me per their email. I was never contacted, after numerous emails sent to their support, nothing.Ive contacted them July 14th, 2023 via their website requesting a refund and never received a response. Again on September 28th, 2023 and again on March of 2024. I have called the number listed numerous times in between as I really wanted a personal explanation as to not only why I have not received the product, but how poor their customer service is with the lack of communication as I was a paying customer. I am requesting a full refund of $349. And this website should be taken down.
Initial Complaint
05/22/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 30 April, I ordered services from Top Resume, but when I looked up Top Resume by the address listed, the name of the company came up as Talent Worldwide, Inc. I ordered on 4 May, my service was due 14 May, it is now 22 May and my service is still incomplete. I have asked for a refund three times. No one is responding to my emails in relation to the refund, and no one has answered the phone.
Business response
05/31/2024
Thank you for your response, we see that a member of customer care has reached out to you and you are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance.
Customer response
06/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
05/15/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
-Order # ********** I paid $197.00 *-Order #********** I paid $75.00 for ************ guaranteed for 48 hours *** due date for delivery was 5/1/2024 - notification sent to me via the account messaging on 5/1/2024 at appx 9am ET "Uh OH slight delay we are experiencing some delays don't worry your order will be back on track soon" 5/1/2024 -I wrote in correspondence (edited for length) "If not resolved before end of business today - I request full refund of all services and terminate the request for resume writer." I repeatedly requested FULL refund of $272 and that I wanted nothing from their services - TopResume continuously fished me asking me to NOT take any refund, to take a different service instead despite my repeated statement saying NONnegotiable. They deleted the messages from the account but I took screen shots before they deleted them :) I only received * $75.00 refund I Emailed 5/1/2024 + +5/3/2024+ 5/4/2024 + 5/7/2024 + 5/8/2024 + 5/9/2024 + ( I have every correspondence documented) In addition they ignored my repeated requests to end service and on 5/7 and 5/8 sent me a draft resume - after days of me saying cancel all and refund immediately I want the $197.00 refunded now
Business response
05/31/2024
Upon reviewing your document, it looks like we were able to get a document to you that will ultimately support your job search well. Please keep in mind that we also offer a 60-day interview guarantee, so that if you use the document weve provided to you in good faith and do not receive an increase in interview requests after a 60-day period, you can reach out to our customer support team to take advantage of our offer for a rewrite at no additional charge to you. I wish you the very best in your job search endeavors.
Customer response
06/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
As shown in all my provided documents - I reached out to Top Resume BEFORE they ever even began writing the "provided resume" .. and BEFORE THEY did write it I told them cease all actions and refund all the money back to me.
Just because they chose to ignore my requests does not give them the legal right to continue and steal my money.
I purchased a service - as soon as I saw that what I purchased was not being provided - I immediately reached out requesting to stop and refund me .. TopResume waited 5 days AFTER my contact and cease / refund request to provide a resume - TopResume saying "well we provided it to you so you have to pay for it now." 100% no .. this is unethical practice and highly questionable for legalities.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Customer response
06/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[I cannot stress enough that top rsum is ignoring the blatant facts
I requested to stop service before it was provided I have proven that
The only resolution is a refund]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business response
06/21/2024
We see that a team member has already contacted you via email, and we are currently awaiting your response.
Initial Complaint
05/07/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On April 22, 2024 I placed an order for the "ultimate career confidence' resume option. April 22, 2024: I paid $349 US / $479.22 CAD for Order #: *********** On April 22, 2024 I placed an order for "48-Hour Resume ************ in order to have the resume in time for a competition that was closing on April 26. Received confirmation that this would be ready on April 24. April 22, 2024: I paid $75 US / $102.97 CAD for Order #: ********** On April 23, 2024 at 2:06 PM I received an email I had been paired with a writer for the resume On April 23, 2024 at 3:09 PM I received an email stating they've experienced a 'surge in demand' and can no longer meet the dates agreed to . On April 23, 2024 at 3:39 I emailed stating "?Please cancel and refund my order. I paid for expedited service and now this. Im no longer interested in this service."On April 24, at 8:03 AM: I emailed requesting confirmation of refund. On April 24, 2024 at 11:29 AM I received an email stating: "We understand your frustration and recognize the significance of receiving your order promptly. While we understand your concerns, we are keen on providing you with the necessary service, which is why we would like to extend a 15% discount on your order due to the delay. Please let us know if you would like to take advantage of this offer.We apologize for any inconvenience caused and reaffirm our commitment to providing you with the best service possible."On April 24, 2024 at 1:55 PM I emailed back stating "No. It was promised for today, I needed it today."Since then, I have emailed almost daily, and they've attempted to provide a 15% discount; they called yesterday and told me the refund would be processed. Then today, for the first time in 2 weeks - they stated they've "determined all sales are final" and would refund all but $100 USD. However, they broke the terms of the contract, and have spent 2 weeks not providing a refund
Business response
05/31/2024
Thank you for your response, we see that a member of customer care has reached out to you and have worked towards a resolution. Please feel free to reach out to ********************************** if you need additional assistance.
Initial Complaint
04/30/2024
Complaint Type:
Customer Service Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
This company is falsely advertising professional resume writing services. They are using writers from out of the country and very under qualified. They failed to provide any product let alone with in the promised 48 hour window. Tried calling customer service numerous times to try to fix the problems and no one answers or calls back. The only time I got a response from them was when I filed a complaint with my credit card company. They are fighting that even though they still haven't completed the draft let alone what they promised.
Business response
05/31/2024
Thank you for your response, we see that a member of customer care has already reached out to you. Please feel free to reach out to ********************************** if you need additional assistance.
Customer response
06/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is a lie. And no one reached out to me until I contacted my credit card company to dispute the charges. At that point I was notified that you would only deal with my credit card company. I will now be reaching out to the state attorney office in order start a claim against your fraudulent company. DO NOT DO BUSINESS WITH THIS SCAM COMPANY!!!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** **********
Initial Complaint
04/17/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 04/02/2024, I made two purchases with TopResume.com, a Talent Worldwide, Inc. company. The Website led me to believe a writer would contact me within 7 days, per their email. Hours later, I received another email stating I wouldnt get a product until 04/16/2024 but would be matched with a writer to collaborate. On 04/08/2024, I got an auto-reply email stating I would be matched with a writer. On 04/12/2024, I contacted them through their website contact page requesting that services be rendered. No reply. I did not receive a copy of that correspondence. 04/15/2024 I emailed support due to no contact or service being rendered and requested them to cancel the order. No reply. On 04/16/2024, I contacted support to request a refund and ask them to cancel my order. No reply. On 04/16/2024, they stated that I had been matched with a writer I replied that I no longer wanted the service due to lacking professionalism and service and requested a refund. No reply. 04/16/2024 I contacted them twice via email at ********************************** and replied to a customer support automated email. Still no reply. I believe this company to be scamming people. They offer a service that does not honor stated services and hide behind fine print on their website. Ive been attempting to reach them for a week to cancel a service they have not yet honored, and they will not reply. Timing is important in looking for a career/job; this company could worsen other peoples lives by taking their already low funds. They have NOT provided me with any services, rendered any product, or had no communication other than automated emails I want my money back and the services requested canceled. Please see the attachments for email correspondence with false promises and the website screenshots with false information.
Business response
04/22/2024
Thank you for your response, we see that a member of customer care has reached out to you and you are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance.
Customer response
04/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I replied to their customer service representative and informed them that charging me again and refunding it does not count towards resolution to this matter nor counts as a "refund."

You have now charged my account $728.00 dollars and refunded $364.00. This makes things worse in my minds eye. I believe at this point I will be filing a fraud claim on the second transaction since it was not authorize - unless you release that authorization debit.
See attached response to TopResume and pictures of transactions on 04/06/2024 and 04/19/2024.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Customer response
05/04/2024
Better Business Bureau:
The Company removed double charge and credited back original funds. ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for being there for myself and other consumers.

Sincerely,

***************************
Initial Complaint
04/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was not provided the level of service I paid for. The "writer" was several days behind the projected schedule, which was fine, but then when I responded with edits, once those edits were done the order was closed without my ever being given approval. I have reached out to the company twice now with no response. I was told I would be paired with a writer who would know the field I am in, but it is clear from the conversation this was not the case. The "final draft" I was provided had glaring errors in it. And because the order was "closed" there are still errors in the documents hosted on their site. They keep spamming me with other services; one of these services is now also hosting this resume with the error on it because, again, the order was closed. I was promised a very different product and experience than was delivered, as clearly many other people were. The only "human" contact I have had is with the writer, who I don't even think is actually a human. I've asked to speak with someone else and received no response.
Business response
04/15/2024
Thank you for your response, we see that a member of customer care has reached out to you and you are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance.
Initial Complaint
04/02/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I don't recommend this service at all. I've recently tried their services to enhance my resume, specifically to expand its scope to include cybersecurity, DevOps, and IT support, alongside my background in music. Unfortunately, the revised resume I received significantly missed the mark.Not only did it fail to address the new areas I wanted to highlight, but it also removed important aspects of my original resume, misrepresented my experience, and inaccurately classified my qualifications.Moreover, the original resume I provided was of higher quality than the revision sent back to me. Despite multiple attempts (this being my fourth) to clarify my needs, I never received a satisfactory response or revision. After 4 days, I never received a reply from my assigned resume writer, despite there being a 7-day deadline. I am deeply disappointed with the service so far. It is completely unacceptable and unprofessional. The support staff was somewhat helpful but failed to resolve the issue and instead just kicked the ball down the court. I recently spoke to a customer service rep who said he would process a refund, but I instead received an email stating that it had been forwarded to the "internal refund department" for "review," which has taken a further 2 days without a reply. Overall, it seems like a scam, and it's been a frustrating waste of time when I really just need a resume to apply to jobs.after alll this they offered me half back, i believe this company is a fraud.
Business response
04/08/2024
Thank you for your response, we see that a member of customer care has reached out to you and you are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance.
Initial Complaint
03/25/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hired as a resume service and my resume had career gaps, and I have never had career gaps. They re-wrote my resume, and it was even worse, nothing that I asked for. I requested a refund and they refused, they keep trying to re-write my resume, and I don't trust them. This service was a scam!
Business response
03/29/2024
Thank you for your response, we see that a member of customer care has reached out to you and you are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance.
Initial Complaint
03/12/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is a parent of Topresume.com. They make you pay for their services in advance. They didn't provide the services promised on time. They were supposed to rewrite my resume and some cover letters. The resume was full of errors and wrong information. After I complained to them they gave me another revised resume which was even worse than the 1st one. They only gave me 1 generic cover letter which was so mediocre seemed like written by a bot or an AI tool. They are not returning my money back. They made me wait for the updated resume, I missed so many job opportunities because of them.
Business response
03/19/2024
Thank you for your response, we see that a member of customer care has reached out to you and you are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance.
Customer response
03/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Hi,
I received an email that you didn't hear from me, I didn't see your previous email that's why I didn't reply. The case has not been resolved yet. I still need to follow up with them to get my refund. Please help.

Thank you,
*****

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business response
03/28/2024
Thank you for your response, we see that a member of customer care has reached out to you. Please feel free to reach out to ********************* if you need additional assistance.

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