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          Find a Location

          GlassesUSA has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • GlassesUSA

              360 Furman, Suite 738 Brooklyn, NY 11201

              BBB Accredited Business

            • GlassesUSA

              14 Scenic Dr Dayton, NJ 08810-1495

            • GlassesUSA.com

              2050 S Mount Prospect Rd Des Plaines, IL 60018-1874

            • GlassesUSA.com

              7224 Statesville Rd STE 201 Charlotte, NC 28269-3701

            • GlassesUSA

              14 Scenic Dr Dayton, NJ 08810

            Business ProfileGlassesUSA

            Optical Goods
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            360 Furman, Suite 738

            Brooklyn, NY 11201

            Visit Website
            (844) 244-1186

            Customer Reviews

            2.46/5

            Average of 728 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,325 complaints closed in last 3 years

            791 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB

            Accredited Since: 11/23/2021

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            GlassesUSA is an online retailer of prescription and non-prescription glasses and contact lenses.

            Products & Services

            Eyeglasses, Sunglasses, Contact Lenses

            Business Details

            This is a multi-location business.

            Find a Location

            GlassesUSA has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • GlassesUSA

                360 Furman, Suite 738 Brooklyn, NY 11201

                BBB Accredited Business

              • GlassesUSA

                14 Scenic Dr Dayton, NJ 08810-1495

              • GlassesUSA.com

                2050 S Mount Prospect Rd Des Plaines, IL 60018-1874

              • GlassesUSA.com

                7224 Statesville Rd STE 201 Charlotte, NC 28269-3701

              • GlassesUSA

                14 Scenic Dr Dayton, NJ 08810

              Headquarters
              360 Furman, Suite 738, Brooklyn, NY 11201
              BBB File Opened:
              4/14/2009
              Years in Business:
              15
              Business Started:
              5/18/2009
              Business Incorporated:
              8/10/2015
              Accredited Since:
              11/23/2021
              Type of Entity:
              Corporation
              Alternate Business Name
              • GlassesUSA.com
              Business Management
              • Mr. Eldad Rothman, COO/Co-Founder
              • Mr. Daniel Rothman, CEO/Co-Founder
              Contact Information

              Principal

              • Mr. Daniel Rothman, CEO/Co-Founder
              Read More Business Details and See Alerts

              Customer Complaints

              1,325 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/20/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I wanted to cancel my order that I had placed and tried to call them but was promptly sent to an automated system that was anything but helpful. They said they would give me a full refund and it would take 7-10 business days but it is now beyond that and I tried emailing them and only got an unhelpful automated email back so I tried calling another number I found and it again was automated and only sent me back to an automated response on the website which didnt help at all and I have no answer on when or where my refund will be issued. It is almost $300 and I feel I Harv exhausted all of their resources to try to resolve this and follow up with them for resolution without any success. Id really just live my refund and to take my business elsewhere.
              Read More
              Read 1324 More Complaints

              Customer Reviews

              728 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Norma D

              08/20/2024

              I ordered glasses for my 12 year old daughter, and paid the additional fee to upgrade the year coverage which included repairs if needed.Fast forward, I am in need to repair the arms, and I contacted GlassesUSA. They keep telling me they will get back to me 2-4 days to resolve the issue.It has been 11 days. I reached out to them 3 times by chat already, and I keep getting delay after delay with no resolution to the case.I even tried to call and speak over the phone and could not get to a live agent.GlassesUSA does not deliver on the promises made to their customers.They have lost a customer and I will advise my family and friends not to buy from them since they do not deliver on their warranty.Date of experience: August 20, 2024
              Read 727 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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