150 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Deborah J
1 star06/24/2024
I ordered progressive lenses with base frame, two toppers and sunglass topper...toppers will not even stay attached, they fall off if you lean forward or if wind blows. The ** has never been right, I kept thinking that I would adjust, But NO , they are not working for me. The reader portion and the distance portion are neither one correct. They had my ** from my DR and also my measurement from my DR. VERY disappointing!! I spent almost $500 and all money wasted. I do not recommend this company at all. Very hard to even find contact number for customer service. It took forever for them to arrive. Never showed up when it said they were to be here. VERY UNHAPPYReview from Jeri M
5 stars06/18/2024
I'm stunned at the low rating for Pair Eyewear. I bought a base with plain lenses and had my optometrist put in my newest prescription of progressive bifocals, etc. The base frame is perfect. I've bought 4 toppers including two sun toppers from Pair and they've all been perfect. The images are crisp and are just as shown on their website. If you look at Reddit's r/paireyewear forum, there are hundreds if not thousands of people who are thrilled with their glasses and always looking for 3rd party vendors with more toppers. Some people are branching out and there's a whole cottage industry of people making toppers and selling DIY materials so more people can make toppers. This wouldn't happen without Pair Eyewear making super base frames and making glasses. I researched it to the hilt and most people who have a prescription that doesn't require progressive bifocals or something else extreme are happy with the lenses they get with their Pair Eyewear glasses.Review from Brit D
1 star04/21/2024
Every pair of glasses purchased have cracked. Zero customer support and 3 pairs later I need to buy yet another pair of glasses from someone else. Quality is terrible.Review from Erin E
1 star04/12/2024
DONT ORDER FROM THEM. You pay ***** for expedited shipping but they do not tell you how lone it will take. The website says 4-7 buisness days but in the phone they say 5 -14. Thye double it and will do nothing about it. They are crooks and will take your money for nothing.Review from Dawn R.
1 star03/22/2024
I spent several 100s of dollars of pair glasses and toppers in a few short months. Their sun toppers are made of very cheap plastics and scratch easily even in the best of circumstances. It takes them a week to answer an email and of course they are not willing to exchange or refund. I am doneReview from Kristi B
1 star03/13/2024
Cannot get a call back regarding order status Placed an order on 1/13/24 paid for in full and today is 3/13/24. They will not respond to chat or phone calls. I have left multiple messages regarding this transaction. My rating for them is less than 1 starReview from Suzanne H
5 stars03/12/2024
I have had nothing but excellent customer service from this company. I ordered the first frames.Didn't like the fit.It was an easy return.They sent me new frames. My prescription was for bifocals.They don't do by focus so I had to order their no line bifocals. Discovered I can't do no line bifocals. They nauseate me. Attempted to return the eyeglasses and was told no just take them to your regular eye doctor and have them put your prescription in them. Then they refunded me the cost of my lenses.Review from Heather P
5 stars02/26/2024
I have nothing but good things to say about this company. From having the virtual try on before you purchase, to the variety of frame shapes, getting my prescription spot on the first time, customer service was impeccable, and the hundreds of top frames you have to choose from-everything was fantastic! They have a customer for life!Review from Xavier H
1 star02/23/2024
Service ***** I wanted to return / replace my glasses because prescription was made wrong by them. I was told I was able to do it even though they took about month to get them delivered and was ready to return it within a day . Stay awayReview from Jayne Hollum H
3 stars02/21/2024
I love my Pair glasses and I would give them 5 stars if I could. My problem with the glasses is the magnet that holds the new frames on isn't strong enough. It is way to easy for the frames to pop off. It's frustrating. Don't bump your glasses or wear them on a windy day.I just sent them an email about this issue and I'm waiting for their response.
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