Customer ReviewsforWarby Parker

As a loyal customer of over seven years, I am deeply disheartened to share my recent experience at the Warby Parker location in ***********************Upon my arrival, I was not acknowledged by any staff members, but I didn't pay much attention to it initially. I began trying on different frames and eventually narrowed my selection to four that I absolutely adored.It was only after I had been in the store for about twenty minutes, standing at the table with my chosen frames, that I started to feel uncomfortable. I noticed two staff members behind the counter; one appeared to be inputting data into a laptop while the other was conversing with him. Another staff member was walking around, seemingly enjoying her downtime, and the manager, ***************************, was assisting one other customer along with another staff member. Despite my polite and patient presence, I was completely ignored.After waiting another five to six minutes, bringing my total wait time to around thirty minutes, it became evident that no one intended to assist me. I felt humiliated and invisible. Before leaving, I informed *************************** that I had not been acknowledged upon my arrival or at any point during the thirty minutes I spent in the store. It was extremely obvious that despite the store being almost empty, no one wanted to assist me.Discrimination of any kind is inexcusable. It was particularly disheartening to realize that the lack of service I received was likely due to my skin color. This incident is a painful reminder of how cruel and unjust people can still be.I wanted to share my disappointment and shed light on the reality that discrimination is still very much present in our society. It is imperative that businesses address and rectify such issues to ensure all customers are treated with the dignity and respect they deserve.

We are incredibly sorry to hear about your experience. We always aim to provide the same high level of service to all of our customers, and I know a member of our team has been in touch to discuss this further. If we can help with anything else, please don't hesitate to reach out.

I've worn glasses for 30+ years and only replace them every few years, and I have never had the frames break. Switched to Warby Parker, ended up spending $300 for frames and lenses, and in a year the frames broke in two. First time ever. I wasn't too concerned, as I expected to go to the store and buy a new set of frames (only $95). However, they don't carry my frames anymore, so now instead of having to pay $95 to be made whole, I have to spend $300 to cover new frames AND new lenses. **************** at first offered 10% off of new frames ($9.50) and finally offered a $50 discount, which still doesn't cover the (pro-rated) cost of the broken frames and inconvenience to pick out new frames and wait for new lenses to be manufactured. WP clearly doesn't stand behind their product. I should have expected this with just a 30 day warranty.

We are very sorry to hear about your broken frames, and we appreciate you sharing this feedback with us. We know how frustrating this can be, and a member of our team will be in touch with you shortly to help from here.

Once again Warby Parker fails to make my progressive lenses correctly. This has happened several times. Not only was the prescription incorrect but the frames for my regular lenses were wrong. I ordered two pair (regular and progressive sunglasses). The employees must be trained to tell customers to wear them for two weeks to get used to them. If you cant see properly out of the glasses two weeks makes no difference. Its a huge waste of time and money. I take them to the doctor to check to see if they are the correct prescription, and they never are! I love the product, I love their mission, I dont have the patience for this nonsense anymore.

We are very sorry to hear about the trouble you continue to have with your prescription lenses. This is absolutely not the experience we aim to provide, and a member of our team will be in touch with you shortly to help from here.

I placed an order for eyeglasses on April 5, which included paying extra for a prism and for clip on sunglasses lenses. I didnt hear anything from Warby Parker for two weeks. When I called them, they said that my order was confusing because the prescription was for progressive lenses, but I requested intermediate single-vision lenses. I asked why they had not contacted me about this, and I was told that I had fallen through the cracks. Now I would have to wait another 7-10 days to get the glasses. The representative was rude and kept interrupting me. Today, April 24, I received an email saying that the glasses had been shipped, but instead of medium width, which is what I ordered, they were shipping narrow width, which will not fit me or the clip-on lenses. When I read from my email from Warby Parker on April 5 stating that I ordered medium width glasses, the representative hung up on me. Now, once again, I will have to argue with rude people on the phone and try to get these glasses replaced, and they wont arrive until about a month after I ordered them.

We are very sorry to hear about your experience. This absolutely should not have happened, and a member of our team will be in touch soon to help from here.

RUN away from this horrible company! Ordered product on 4/10/2024 - (3) pairs of glasses for over $1,000. Guaranteed delivery within 7 business days. Day 7 today. Had to call the company to find out there was manufacturing defect in (2) pairs. They have no idea when they will deliver these (2) pairs now even though they are holding my money. Asked them why they would not expedite the manufacturing and put my defective glasses ahead of other orders???? The **************** Manager to me: "Because you should be GLAD we held your order and didn't ship defective glasses. YOUR order is just one of thousands. We make 98% of glasses correctly. YOUR order is just a 'perfect storm' so just be glad we didn't ship them." Seriously? WTF, Warby Parker?! Cancelled my order and returned all the the products. HORRRIBLE COMPANY AND HORRIBLE CUSTOMER SERVICE!

We are incredibly sorry to hear about your experience. This is absolutely not the experience we aim to provide, and we will absolutely be sharing your feedback with our team. It looks like you were able to work with our team to resolve the issues you were experiencing, but please send us a message if you need any help at all from here. We would be more than happy to connect!

This place is ridiculous. Put in a contact order on a Monday. They would contact my doctor outside business hours for a whole week. Refused to fill my prescription with the correct prescription because the contact brand wasnt the exact same. In what world does it matter if the actual distance script matches. Now I wont have contacts for an important event. Worst customer service Ive ever seen

We are very sorry to hear about your experience. Our team absolutely should have been able to contact your doctor during normal business hours, and we sincerely apologize that it took so long to obtain your prescription. This is not the level of service we aim to provide, and we will share this feedback with our team. We do require that the contact lens orders match the contact lenses that were prescribed if you have any interest in proceeding with your order, please just let us know and we would be more than happy to expedite the order free of charge. Thank you very much for taking the time to share this feedback with us.

Terrible experience in your ************ ** store yesterday .I went in to fill my prescription on a pair of your glasses that my husband surprised me with for Christmas, frames that I have been eyeing .I went with the case and box and pamphlet on caring for your frames only to be turned away because my husband couldnt find the receipt.He paid cash so I wouldnt see it on any cards . We get emails from your company and they still couldnt find us in your database.Unusual that we would get emails for sales and they couldnt find us The manager would not give me credit for the frames to be filled .I said what do you think happened this is your product all packaged .He said there is no record and couldnt help me unless I wanted to purchase the frames again to fill prescription.I was appalled , this isnt my first pair that I have bought over the years I previously used your Greenwich location .I told him to look because it was purchased in the month of December and he said he couldnt possibly do that .There were people in the store and I was totally embarrassed that he would insinuate that we didnt purchase them .I never experienced such nonsense in my life .Not only did you lose a sale, but also a customer and I am debating to contact a lawyer for defamation of character in public ! I am sure I am not the only one that frames were purchased as a gift .Maybe the store should look back at there security cameras to make sure that employees are not pocketing cash and not recording sales !!!!!

We are incredibly sorry to hear about your experience this is absolutely not the level of service we aim to provide, and we would love to help from here. Please send us a message with one of the following: the full name the order was placed under (and the date it was placed), the email address the order was placed under, the order number, or the phone number the order was placed under. We would be happy to help from there!

They send me glasses without a prescription. When I asked about it they said thats what the doctor sent but we see your contact prescription. I asked why they wouldnt double check anything before charging me and sending useless glasses. When I spoke to customer service they were not helpful. Rude. One of them *** just stopped responding all together. I would never purchase from them again. They dont know what they are doing over there

We are so sorry to hear about your experience. Our team absolutely should have checked with you to ensure you wanted non-prescription lenses, and we will share this feedback. We see you have set up a return, but if you need any help from here, please reach out to us at ******************************** We would be happy to connect further.

Ordered two pairs of glasses online. For the 1st pair, Warby Parker ignored my optometrist's prescription and invented their own prescription. For the 2nd pair, they billed my insurance company but never sent me glasses. The customer service they have is useless.

Thank you for following up with us, ****. We apologize for the trouble with your order, and our team has reached out via email to help from here!