ComplaintsforTod's

• Initial Complaint

  01/03/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a pair of shoes online from Tod's on the 16th of November. I received them on November 19, 2021. As they were too large, I called Tod's to try to arrange an exchange. The Tod's representative told me to return the shoes and order another pair separately. She asked if there was a *** return mailing label in the package. As there was one, she told me to use it to return the shoes via *** which I did the same day (November 19th). I retained the *** tracking receipt. I didn't get either a refund or an acknowledgement of the return, nor any response to emails. When I telephoned, there was a recording requesting me to leave a call back request, but the voice mailbox was full. I tried to resolve this through ******, as that is the method of payment I used. During this process, I was repeatedly asked to provide a tracking number for the return, which I repeatedly provided. On December 22nd, I was instructed by Tod's (via ******) to return the shoes to a specific address in ***, but I had returned them nearly a month earlier using their return label. I eventually looked at the *** tracking information and the package was shipped to an address in **********. I assume Tod's has a warehouse there. Both the *** receipt and the *** tracking information are attached.I followed the instructions provided by Tod's and used the return label provided by Tod's. If Tod's wanted the return to go to a *** address, they should have provided a return label with that address, or instructed me differently when I called.

  Customer response

  02/13/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Tod's regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  11/24/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased $545 shoes, order number **********. They were delivered on Wednesday, November 3rd, 2021. I tried them on, the shoes were too big so I decided to make a return. The website was down for a couple days and when it came back online it wouldn't allow me to make a return because it was marking my item as not yet delivered. I contacted customer service via email and spoke with ******* who told me to use the *** label provided and return the item without generating a return online. I shipped the item on Nov 8 2021, tracking number ******************. It was marked as delivered on November 11 2021 and received by "MRR". I was emailed on Nov 10 2021 that my return request had been received and my return request form number was **********. I was within the 14 days they allow for items to be returned and I followed all directions for returning an item.Per their website, it takes 3-4 days to verify the condition of the item, and then after that, 1 week for the funds to be returned to my account after a "returns transaction" is initiated. It has now been 2 weeks since they received my item and I have received no verification that my return is being processed and the funds have not been returned to my account. I emailed customer service and received no response for 5 days. I called multiple times and no one answers and the mailbox is full so I can't leave a message. I contacted them on social media, no response. I am very frustrated by the lack of response from customer service and the extended amount of time it has taken them to return $545 to my account--which is a lot of money.Any help in resolving this matter would be greatly appreciated.Thanks,***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩