ComplaintsforMarquee Brands LLC
Retail Stores
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Complaint Details
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Initial Complaint
05/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
April 29,2024 I reach out to customer service about Kali ********* I asked were the website sizes listed in Men or Women. They replied back that these were MEN sizes. So I placed an order for size 11 men. I needed these for my son's prom so I next day aired shipping. On Tuesday 4/30/24 I inquired about my delivery. I was told 7-10 days. I advised I paid for next day shipping. They were then shipped out.We received these sneakers on Thursday 5/2/24. Once they were received they DID NOT FIT. I ordered an 11 in Men and he wears a 10.5 so I looked at the receipt and it's listed as WMN **** SNEAKERS. So I Googled the sneakers and all across the internet it says THESE ARE WOMEN SNEAKERS. I immediately contacted customer service as the prom was Saturday in a different state. I tried to return and no option only exchanges. **************** advised these are Final sale and per their return policy I could only exchange. Now if this was my error I would understand but I was lied to and given misinformation. Had I known these were women sneakers UPFRONT I would not have purchased!! They lied to get my money and now are refusing to refund me. Why not tell me these are women sneakers up front? Why would I buy my son WOMEN SNEAKERS? A woman 11 and mens 11 is TOTALLY DIFFERENT!! AND THEY KNEW THAT. I HAVE TEXT MESSAGES TO PROVE THEY LIED!Customer response
06/07/2024
Better Business Bureau:
At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Enclosed is the receipt for and pictures of the champagne stopper I ordered, which fell apart out of the blue. This is not acceptable and at a minimum something should be offered for this falling apart like this. It has worked fine for a number of months and now has to be trashed. Your customer service was unprofessional as well when notified of this. I expect a refund of this order.Customer response
04/01/2024
Better Business Bureau:
At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
08/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
AGAIN! I sent a report in because of this glass in a set of 6 broke in my hand ....I sent this report to MARTHA STEWART dot com 0n - 8/7/23....it's now 8/22/23.The whole bottom of the glass separated from top of glass....See pictures...I BOUGHT THESE AT ****** *** *** - These glasses are being sold ALL OVER the internet - etsy, ***** amazon - more for around $50. This is my FIRST ever purchase of ANY type of Martha Stewart product - and will probably be my last...She's supposed to be such a KITCHEN GODDESS...Why would she be ok with this type of inferior product - and dangerous! A glass breaking in my hand? SEE UPLOADED PHOTOS cc: BBBCustomer response
09/18/2023
Better Business Bureau:
At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
06/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Unable to cancel my order on Website of Martha Stewart/******************Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a BLACK kitchen aid stand mixer and received an AQUA one. I reached out to customer service and they refuse to send me the correct item. I responded again asking for my order to be corrected and have not heard back, I have followed up and it has been over ten days since they have responded. I just want to receive the correct item and return the wrong one.Initial Complaint
04/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I placed an order on 3/27/23, order number ************. I had many problems getting them to ship the order and spent hours contacting customer service. They promised me a $25 gift certificate for all of the trouble. I did finally receive my order, but they will not send the gift certificate. They say they cant because their system is down, which is the same excuse theyve been giving customers since mid March. What company can possibly operate without a computer system for a month? Miraculously, theyre able to take orders. I wanted to try the BBB to resolve my problem before I file a complaint with the ********** AG. Just email me my gift certificate already. ***************************** *****************Initial Complaint
04/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to *************, ********** Sur La Table location on March 31st in the evening. I called before I went there. I spoke to a lady on the phone explaining my concern that I lost 20% off coupon for one purchase. She said "oh I am not sure and I can help you." You need to come to the store. I was like are you sure you will be able to help because I have to drive to the store. When we arrive at the location. I was waiting 10 minutes in the line to get assisted very bad customer service. One lady was too busy working on her book and other lady was helping customer. We felt that we were not giving any attention any kind of customer service. Once we got helped and explain who we spoke on the phone. She was like oh I don't know if I can do that and I can do 10% off and I was like you lied to me on the phone. It was very rude and she asked the other lady who was working on the book walked away and refused to help to "help other customer" Then she came back and gave ** a look and she said we have to call other "manager" I asked are you the manager she said yes but I don't know what to do with you. We stayed more than 30 minutes for all of this rudeness and not helping at fixing issue. She said we cannot do anything with you and we left she seemed did not care and did NOT apologize for all of troubles or making ** wait. It is not acceptable. We are regular customer at Sur La Table. I would like to communicate by email only. I would like to speak with someone in *****************Customer response
05/11/2023
Better Business Bureau:
At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
04/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was reimbursed by Martha Stewart kitchen frozen Food for $60.00 in Martha Stewart Frozen Food coupons in lieu of a cash refund. The coupons are going to expire on 3/31/23. For months I searched all my local stores and they never had any of her products in stock. Ive even asked the managers and they state they are not getting any more Martha Stewart foods. I dont think I should be out $60.00 for the problem I had with your products. Getting useless coupons that Im unable to use because of product availability is not the way to treat customers. I dont even think you're manufacturing any frozen foods anymore. When the supplies are out, theres no more. I called customer service and they're not even taking calls or messages. Apparently, you sent me useless coupons you knew I wouldn't be able to use., I'm out $60.00. I would like a check for my $60.00 and Ill send you back your useless coupons.Customer response
05/01/2023
Better Business Bureau:
At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
03/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On March 1, 2023 I placed an order online for an Emeril Power Air Fryer 360. I selected the Turbo Air Fryer with the rotating rotisserie spit for $162.34. They immediately sent me confirmation #******************, followed by an email on the 2nd that the item had been shipped. When I received it we got a Power Grill 360 and not an Air Fryer. I called them and they said that is what I ordered. I specifically told them I requested the Turbo Airfryer with rotisserie capability. Then they offered a $30 to $40 dollar discount if I kept the grill and reorder an Air Fryer. Then they told me the one I requested was out-of-stock and offered a cheaper model. I refused the deal and they told me to send the Power Grill at my expense and they would refund me when they received it. They sent me an email with return authorization #********************. This is totally unacceptable as the model I ordered was not marked as out-of-stock the moment I made it.Customer response
04/16/2023
Better Business Bureau:
At this time, I have not been contacted by Marquee Brands LLC regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
02/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Where is my refund? I will never purchase a cooking class here or any other item from your store again. The kitchen closed over a month ago. No warning or email to customers. No refund at the time of the closure. I am out 200 dollars and extremely embarrassed to now have to tell my family their fantastic Christmas present is a fake. Less than five days from the class! The only reason I found out is that I double checked the time on their website. I found that oddly the event was not posted anymore so I contacted the store myself to enquire. NOW they claim they are giving me a refund, and oh we tried to email you, did you check your spam. You bet I did, and nothing.... They also refused to offer proof of the refund transaction. If I don't have it in 5 business days I will be contacting an attorney. This business is conducting fraud against its customers.ORDER INFORMATION ORDER NUMBER: ************ ORDER DATE: 11-18-2022 ORDER STATUS TRACKING NUMBER(S):BILLING INFORMATION *********************** ********************************************************* ** ************* PAYMENT METHOD TYPE: MASTERCARD CARD NUMBER: **************** CARDHOLDER NAME: *********************** SHIPPING INFORMATION *********************** ******************************************************************** ************* SHIPPING METHOD CULINARY BILLING ITEMS ORDEREDSKUQTYITEM PRICEGIFT WRAP Date Night: Sushi For Two********$89.00N Date Night: Sushi For Two********$89.00N Date Night: Sushi For Two 02/18/2023 04:00 PM ***************************************************************** ***************** ESTIMATED SHIPPING ADDITIONAL SHIPPING CHARGES ESTIMATED TAXES GIFT SERVICES PROMOTIONS & CREDITS ESTIMATED TOTAL$178.00 $0.00 ---$0.00 ------$178.00 WEB ORDER ID (FOR STORE REFERENCE ONLY): ***********Customer response
03/15/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding Marquee Brands LLC has been partially resolved. After several weeks the money was returned. The company lied about returning the amount owed and I received it weeks later.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***********************
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Customer Complaints Summary
23 total complaints in the last 3 years.
6 complaints closed in the last 12 months.