ComplaintsforBenjamin
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This is one of those rewards,cash back apps for mobile devices . No matter how what method you try to withdraw your cash for doing the required tasks,there is always an error,and you don't get paid. I believe this constitutes false advertising or fraudBusiness response
09/13/2024
Dear Valued Benjamin User, We strive to deliver the best Benjamin Experience to every one of our users. Over the last two months, weve welcomed 1 million new Benjamins, and while ******% enjoyed a seamless experience, we regret that your experience fell short. Thats why youre hearing from us today we know we didnt meet your expectations. Our Customer Success Team was overwhelmed by the sheer number of requests, and your ticket didnt get the timely attention it deserved. For that, we are truly sorry. To make it right, weve gone ahead and deposited a Money Moment (MoMo) into your account to make it right. Thank you for your patience and for being part of our community. Warm Regards, The Benjamin TeamInitial Complaint
08/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I played Idle Zombie Miner for 31 days to reach level 25. I completed it within the time frame and was never rewarded my $20.18. I reached out and sent all the correct information and they agreed but refuse to pay me because they said they never got paid. Part of doing business is not taking it out on your customer. An email or something should go out stating not to play the game. Nothing, both Benjamin and the developer both got what they wanted out of it but not me. I got offered $5. This sounds like a complete scam and fraud on Benjamins behalf. I am disgusted by their AI customer service and anything less than $20.18 is unacceptable.Business response
09/04/2024
Hello Better
Thank you so much for reaching out to us! Were here to help and make sure everything runs smoothly for you.
1. Missing Rewards
If you're inquiring about missing rewards, please share the following details with us:
* Screenshot showing the installation date
* Screenshot of the offer page
* Screenshot of the game, including relevant task details (e.g., the level achieved)
* Name of the game
* Missing amount
* Brief issue description
2. Withdrawal Timeframe
If you're checking on your withdrawal status, kindly fill out this form:
* Withdrawal date
* Email
* Withdrawal method (RTP, ACH, Gift Card)
* Brief issue description
3. Bugs
If you've encountered any bugs, we'd appreciate it if you could send us:
* A screen recording of the bug
* Screenshot of the bug
* Brief issue description
The sooner we have these details, the quicker we can resolve your issue! Please note, this is an automated message, but dont worry, one of our experienced agents will get in touch with you as soon as youve submitted the form.
Thanks a million for your cooperation! We cant wait to assist you.
Warm regards,
The Benjamin TeamCustomer response
09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
i very clearly added all the documents showing I completed the reward. It took over 2 weeks for their AI generated machine to give a generic answer. Had they have read it they would see everything there.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business response
09/13/2024
Dear Valued Benjamin User,
We strive to deliver the best Benjamin Experience to every one of our users. Over the last two months, weve welcomed 1 million new Benjamins, and while ******% enjoyed a seamless experience, we regret that your experience fell short. Thats why youre hearing from us today we know we didnt meet your expectations.
Our Customer Success Team was overwhelmed by the sheer number of requests, and your ticket didnt get the timely attention it deserved. For that, we are truly sorry.
To make it right, weve gone ahead and deposited a Money Moment (MoMo) into your account to make it right.
Thank you for your patience and for being part of our community.
Warm Regards,
The Benjamin TeamInitial Complaint
08/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was playing the games through benjamin sumbitted two reward help request one for AFK journey other for Call of Dragons they spoke to me until they didnt i just want my earned rewards i still havent gotten a response out of them!Business response
09/13/2024
Dear Valued Benjamin User,
We strive to deliver the best Benjamin Experience to every one of our users. Over the last two months, weve welcomed 1 million new Benjamins, and while ******% enjoyed a seamless experience, we regret that your experience fell short. Thats why youre hearing from us today we know we didnt meet your expectations.
Our Customer Success Team was overwhelmed by the sheer number of requests, and your ticket didnt get the timely attention it deserved. For that, we are truly sorry.
To make it right, weve gone ahead and deposited a Money Moment (MoMo) into your account to make it right.
Thank you for your patience and for being part of our community.
Warm Regards,
The Benjamin TeamInitial Complaint
08/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 23 I had earned the $25 in order to cash out. I decided on a gift card. I submitted my request and waited. A few days ago I reached out to them for help. They told me they would boost it forward so they could resolve the issue. I waited a couple days and messaged them back. I got no reply. Still any messages have no reply. It still says pending. Doesn't say if they need any information or anything.Business response
09/13/2024
Dear Valued Benjamin User,
We strive to deliver the best Benjamin Experience to every one of our users. Over the last two months, weve welcomed 1 million new Benjamins, and while ******% enjoyed a seamless experience, we regret that your experience fell short. Thats why youre hearing from us today we know we didnt meet your expectations.
Our Customer Success Team was overwhelmed by the sheer number of requests, and your ticket didnt get the timely attention it deserved. For that, we are truly sorry.
To make it right, weve gone ahead and deposited a Money Moment (MoMo) into your account to make it right.
Thank you for your patience and for being part of our community.
Warm Regards,
The Benjamin TeamInitial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am supposed to receive an email from them containing the $25 gift card I earned on their website. It was supposed to come to me July 12th. I've sent them numerous messages and emails and they won't respond to any of them.Business response
09/13/2024
Dear Valued ******** ****,
We strive to deliver the best Benjamin Experience to every one of our users. Over the last two months, we’ve welcomed 1 million new Benjamins, and while 99.999% enjoyed a seamless experience, we regret that your experience fell short. That’s why you’re hearing from us today – we know we didn’t meet your expectations.
Our Customer Success Team was overwhelmed by the sheer number of requests, and your ticket didn’t get the timely attention it deserved. For that, we are truly sorry.
To make it right, we’ve gone ahead and deposited a Money Moment (MoMo) into your account to make it right.
Thank you for your patience and for being part of our community.
Warm Regards,
The Benjamin TeamInitial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was playing the benjamin app for the first time I received the first pay out when it came time to redeem the second time on an **** card worth ****** dollars I did not received it it has been over a little over a month. And I need that money for data spend and payments for internet useCustomer response
08/10/2024
Better Business Bureau:
At this time, I have not been contacted by Benjamin regarding complaint ID ********.
Sincerely,
*****************************Business response
09/13/2024
Dear Valued ******** ****,
We strive to deliver the best Benjamin Experience to every one of our users. Over the last two months, we’ve welcomed 1 million new Benjamins, and while 99.999% enjoyed a seamless experience, we regret that your experience fell short. That’s why you’re hearing from us today – we know we didn’t meet your expectations.
Our Customer Success Team was overwhelmed by the sheer number of requests, and your ticket didn’t get the timely attention it deserved. For that, we are truly sorry.
To make it right, we’ve gone ahead and deposited a Money Moment (MoMo) into your account to make it right.
Thank you for your patience and for being part of our community.
Warm Regards,
The Benjamin TeamCustomer response
09/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* *******
Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I earned a $25.75 uber gift card from their app on May 8, 2024. I emailed them to let them know I never received it. They stopped replying to my emails. It's not fair I wasted my time on this app, when their are legit apps out there.Customer response
08/11/2024
Better Business Bureau:
At this time, I have not been contacted by Benjamin regarding complaint ID ********.
Sincerely,
******************Business response
09/13/2024
Dear Valued ******** ****,
We strive to deliver the best Benjamin Experience to every one of our users. Over the last two months, we’ve welcomed 1 million new Benjamins, and while 99.999% enjoyed a seamless experience, we regret that your experience fell short. That’s why you’re hearing from us today – we know we didn’t meet your expectations.
Our Customer Success Team was overwhelmed by the sheer number of requests, and your ticket didn’t get the timely attention it deserved. For that, we are truly sorry.
To make it right, we’ve gone ahead and deposited a Money Moment (MoMo) into your account to make it right.
Thank you for your patience and for being part of our community.
Warm Regards,
The Benjamin TeamCustomer response
09/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ***Initial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Benjamin offers cash rewards based on completion of challenges they set for games available through their app. I completed a challenge within the required time limit and wasn't credited the reward. I contacted support and I believe, because of the sum of the reward, they are trying to get out of resolving the issue.Business response
09/13/2024
Dear Valued Benjamin User,
We strive to deliver the best Benjamin Experience to every one of our users. Over the last two months, weve welcomed 1 million new Benjamins, and while ******% enjoyed a seamless experience, we regret that your experience fell short. Thats why youre hearing from us today we know we didnt meet your expectations.
Our Customer Success Team was overwhelmed by the sheer number of requests, and your ticket didnt get the timely attention it deserved. For that, we are truly sorry.
To make it right, weve gone ahead and deposited a Money Moment (MoMo) into your account to make it right.
Thank you for your patience and for being part of our community.
Warm Regards,
The Benjamin TeamInitial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ive been waiting for about a month for them to give me the reward that theyve already confirmed Im owed. 5 days and Ive yet to hear anything from anyone and Im more concerned with the fact there software noticed I was about to hit a large reward on a game and then it stopped noticing when I had achieved my reward They owe me money and have intentionally done this to prevent me from getting a large reward Do not trust this company they are doing shady businessBusiness response
09/13/2024
Dear Valued Benjamin User,
We strive to deliver the best Benjamin Experience to every one of our users. Over the last two months, we’ve welcomed 1 million new Benjamins, and while 99.999% enjoyed a seamless experience, we regret that your experience fell short. That’s why you’re hearing from us today – we know we didn’t meet your expectations.
Our Customer Success Team was overwhelmed by the sheer number of requests, and your ticket didn’t get the timely attention it deserved. For that, we are truly sorry.
To make it right, we’ve gone ahead and deposited a Money Moment (MoMo) into your account to make it right.
Thank you for your patience and for being part of our community.
Warm Regards,
The Benjamin TeamInitial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Multiple of their game offers were false advertising, as they offer you big payouts and then refuse to payout. I spent hours playing to reach the milestones and they refuse to payout $10.39. They always use the excuse that the developer has not paid them and refuse any accountability. Once I reached out to fix the issue they started to ignore my messages, I followed up 4 different days in a row and they refuse to respond or pay the amount they offered. Then they lowball you with ridiculously low compensation compared to the false advertising reward they first offered.Customer response
07/05/2024
Better Business Bureau:
At this time, I have not been contacted by Benjamin regarding complaint ID ********.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
14 total complaints in the last 3 years.
14 complaints closed in the last 12 months.