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Find a Location

Touchstone Research Group LLC has 1 locations, listed below.

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    Business ProfileforTouchstone Research Group LLC

    Searchers of Records

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    244 5th Ave Ste 2571, New York, NY 10001-7604
    BBB File Opened:
    11/26/2007
    Years in Business:
    17
    Business Started:
    7/3/2007
    Business Incorporated:
    7/3/2007
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • DD214Express.com
    • ezDD214.com
    Business Management
    • Mr. Jasen Milhoan, Clients Relationship Manager
    Contact Information

    Customer Contact

    • Mr. Jasen Milhoan, Clients Relationship Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/11/2023

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    On 06/29 I ordered my DD214. I paid the additional fee to have it sent within 2 business days. Bringing the cost of it to $136. It is 07/10 I have yet to receive my DD214.
    Read More

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark M

    1 star

    06/09/2023

    Important Warning: Consider Alternatives Before Using Touchstone Research Group for DD-214 Requests.Dear Fellow Veterans,I strongly recommend using the free and efficient service provided directly through ********************* for your DD-214 retrieval needs. Their website is *****************************************************. Please proceed with caution if you're considering using the Touchstone Research Group's "DD-214 ****************** advertised for a fee of $119. In my recent experience, their promised expedited service fell short. Their websites - ************************************** and ********************************* May 30, 2023, I ordered Touchstone's express DD-214 retrieval service at 10:22 am, only to receive my DD-214 directly from ********************* 38 minutes later. When I promptly requested a refund from Touchstone, I received a denial after nine days. I found their express service fee excessive given the speedy, free services provided through official channels like *********************.The term "Stupid Tax," as my dad used to call it, refers to the unnecessary costs incurred due to a lack of information or ***** decision-making. My aim here is to prevent at least 100 of my fellow veterans from paying this tax, as I did in May 2023.I write this not to demean Touchstone Research Group but to share my experience so others can make informed decisions. They have their ducks in a row, cleverly written website, and all. ********************* provides a swift, free, and reliable method for obtaining your DD-214 document. If this post can save even a few of you from a similar experience, I'll consider it a success!

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