ComplaintsforVitalChek
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Complaint Details
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Initial Complaint
08/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered my birth certificate on June 25th, 2024 & still havent received any documentation.Business response
08/19/2024
Hello,
Thank you for your feedback. After reviewing your order, we see there is a pending status request we sent to Cook ********************* to add your apartment number to the shipping address. Once they are able to verify if the order was sent back to them, we will then request to have the order sent back out to via ***** We do have to allow the agency 3-5 business days to respond to our status request. We thank you for your patience.
Best Regards,
Vitalchek Customer Support
Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a copy of my daughters birth certificate on 4/7/23 on VitalChek website. Since then, I have lost my mother and father during that time. Including becoming homeless for a short period of time. I have called and reached out about the status of this order and still received no resolution. I reached out to the county clerk of Seminole county records and the county clerk has no record of the request from Vitalchek to send a copy of the birth certificate copy that I paid for. I called customer service at ******************** because at this point I really need the copy of the birth certificate I paid for. The company tells me because it was over a year ago, I have to pay $35 again that I already paid them for something that they never completed.Business response
08/08/2024
Hello,
Thank you for your feedback. After reviewing the information you provided, we were able to locate an order placed on April 7, 2023. Unfortunately, we are not able to view the details of the order. For several agencies we are contracted with, we perform a yearly sweep of our system. We cannot retrieve orders past the 1 year date of the order being placed. We apologize for any inconvenience.
Best Regards,
Vitalchek Customer Support
Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On April 16, 2024, I placed an order for an apostille exemplified birth record for myself and I paid for it. I still have not received this document. I attempted to reach out to Vitalchek but was unable to reach anyone.Business response
08/06/2024
Hello,
Thank you for your feedback, after reviewing your order with the ******************* of ****** and ***** Services, we see you have an order pending for completion. This agency request for all status updates to have have customers contact them directly by dialing **************. We apologize for any inconvenience.
Best Regards,
Vitalchek Customer Support
Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I provided Vital Records information to obtain a certified copy of my marriage certificate from ******** in *******************. But to my surprise I got notified by the Alameda county office that no marriage records exists. At that point it was clear to me that Vital Records used my home address to perform the document request, instead using the correct marriage information which I had provided.In order to clarify the issue I asked Vital Records to send me a copy of my original request for the certified marriage certificate, but was denied. Not sure why ???Business response
07/22/2024
Hello,
Thank you for your feedback. After reviewing your order, we see you had an order placed through the Alameda *********************** This order was placed online via the Vitalchek website. An order confirmation was sent to your email on March 14, 2024. If you have any further questions please contact Alameda County Recorder by dialing **************.
Best Regards,
Vitalchek Customer Support
Customer response
07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:VitalChek still did not provide the requested information that I had entered into the order sheet on their website. On the order sheet I had to provide my name, my wife's name, place of marriage, date aso. I still don't see that information provided. I did actually attach their order confirmation to this complaint, that is not what I'm asking for. They must not have read this complaint, rather typical how they process customer information. They totally ignored what the complaint is about. Another proof point how they go about dealing with customer requests. To verify that they didn't make any mistake they need to provide the copy of my input data for their processing.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** *******
Business response
08/02/2024
Hello,
Thank you for your response. We are not able to provide you with a copy of the application. We did provide an order summary. Your order was manually placed on our website for the Alameda County Recorder. We have no purpose, and most importantly we do not have the ability to change the destination of an order. We apologize if this response does not meet your satisfaction.
Best Regards,
Vitalchek Customer Support
Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid for a birth certificate that was supposedly shipped out and was never delivered. I opened up an investigation with *** and they closed it saying it was never found so they dont know if they ever received it. I would like to also include *** also. This has delayed my passport. Had to send a family member to ******** from ********** to retrieve one for me. Gas, Hotel actual cost of birth certificate and time. Has to next day birth cert to Feds and pay rush processing for passport and still may not get it in time.Business response
07/22/2024
Hello,
Thank you for your feedback. After reviewing your order with the ******************* of ******* we see you had an order pending delivery via **** We attempted to call you today (July, 22, 2024), but you were not available. Please call the number back provided on the voice message at your earliest convenience. We look forward to hearing back from you.
Best Regards,
Vitalchek Customer Support
Initial Complaint
07/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
The state was unable to locate record. Please refund. Order Number: ********* PIN: ****** Date **********/**/********** PM CDT Death ************* *************** ***************** Nailing $17.00 *** Air:*$21.50 VitalChek Fee:*$50.00 Order Total:$88.50 Payment Collected:$88.50Business response
07/19/2024
Hello,
Thank you for your feedback. After reviewing your order with the Mississippi Vital Records, we see an order was set out for delivery on July 3, 2024. We will not be able to refund this order as it shows it was fulfilled and completed.
Best Regards,
Vitalchek Customer Support
Customer response
07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
*********** has no record of the death certificate.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**************
Business response
08/02/2024
Hello,
Thank you for taking the time to speak to us today. Your refund has been processed and approved.
Best Regards,
Vitalchek Customer Support
Initial Complaint
06/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
VitalChek needs to refund my $39, they could not find ******************* death certificate. Order# *********.Business response
07/11/2024
Hello,
Thank you for your feedback. After reviewing the order placed with the *************** of Vital Statistics, we see your name is not on the order. We can only discuss order details and actions to be taken with an existing order with the applicant of the certificate being requested. We must speak with **************.
Best Regards,
Vitalchek Customer Support
Customer response
07/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Please contact ****** at ************** and *******************************
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Business response
07/22/2024
Hello,
************************ has been responded to on a different complaint filed by him. We are waiting to hear back from him.
Thank you,
Vitalchek Customer Support
Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I applied to get my birth certificate for a federal job vital check since I was born in ***, and they are the only vendor. The first time I let it autofill, but I did not notice it used my nickname which is ******, and it denied my request. Since then, I reapplied and made sure everything is correct. It asked me to download a picture of my driver's license I done it over 6 times, and it continues to ask me the same to download my driver's license. I tried to call but nobody ever answers. I was on hold for 4 hours one time. I need my birth certificate asap otherwise they are going to give my job to someone else. I worked too hard to have this job taken away from me.Business response
07/03/2024
Hello *******,
Thank you for your feedback. After reviewing your information provided we found several orders placed with the New ******************** of ****** and Mental Hygiene. We resent an email confirmation to the email address provided. This email will include an order confirmation number. Please forward concerns regarding this order to the email address provided, ***********************. Also, please include the order number when sending this agency any correspondence.
Best Regards,
Vitalchek Customer Support
Customer response
07/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:It seems that I am having to go to NYC to get my birth certificate because every single time I tried to get it they made some excuse of why they could not give it to me. It has been about 15 times that I have been denied so I am having to go get it myself.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* ********
Business response
08/13/2024
Hello,
Thank you for your response. Unfortunately, for this particular agency all status updates, corrections, and errors will have to be directed to the New York City Department of Health and Mental Hygiene. We apologize for any inconvenience.
Best Regards,
Vitalchek Customer Support
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Customer Complaints Summary
10 total complaints in the last 3 years.
10 complaints closed in the last 12 months.