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          Find a Location

          Clear has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Clear

              65 E 55th St Fl 17 New York, NY 10022-3414

            • Clear

              85 10th Ave Fl 9 New York, NY 10011-4768

            Business ProfileClear

            Security Consultant
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            65 E 55th St Fl 17

            New York, NY 10022-3414

            Visit Website
            (855) 253-2763

            Customer Reviews

            1.08/5

            Average of 182 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            351 complaints closed in last 3 years

            143 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            CLEAR offers a variety of programs which use biometrics - eyes and fingertips - to confirm identity at 50+ major airports, stadiums, and venues across the US.

            Business Details

            This is a multi-location business.

            Find a Location

            Clear has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Clear

                65 E 55th St Fl 17 New York, NY 10022-3414

              • Clear

                85 10th Ave Fl 9 New York, NY 10011-4768

              Headquarters
              65 E 55th St Fl 17, New York, NY 10022-3414
              BBB File Opened:
              9/8/2014
              Years in Business:
              14
              Business Started:
              1/21/2010
              Business Incorporated:
              9/19/2014
              Type of Entity:
              Corporation
              Alternate Business Name
              • Secure Identity, LLC
              • AlClear Holdings, LLC
              • Clear Secure, Inc.
              • clearme.com
              Business Management
              • Ms. Caryn Seidman-Becker, Chairperson, CEO and Co-Founder
              • Mr. Ken Cornick, President and Co-Founder
              Contact Information

              Principal

              • Ms. Caryn Seidman-Becker, Chairperson, CEO and Co-Founder
              • Mr. Ken Cornick, President and Co-Founder
              Read More Business Details and See Alerts

              Customer Complaints

              351 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/15/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Yesterday i was at DTW checking in my baggage when I was met by a lady I thought worked for TSA. She asked me if I would like to sign up for CLEAR. She said she noticed I was Sky ******** and that I needed a credit card on file but it wouldn't be charged. I said i had the **** Reserve and she said 'Perfect! They cover the whole amount'. She tapped the answers for all of the information, including my personal info. When it came time to add someone to my account, she said not to worry about about the screen showing a charge, that there was no charge. After walking me to the security, she said that if an amount shows up, not to worry it would be credited back. I contacted **** after landing at destination, they said it was not true, I will be charged.
              Read More
              Read 350 More Complaints

              Customer Reviews

              182 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John A

              07/20/2024

              *************** 7/20/24 check point 5. Two agents seemed to be in some sort of fight and refusing to speak to one another which was causing confusion with my family getting through. I complained and female agent she will toss me out of line and its about to get real up in here. The male agent who was fired up (barely spoke English) asked an older woman ahead of me who is your father which was definitely intended to be rude. It was incredibly strange encounter. I am 52 and fly constantly for work and have never had this bad of an experience with anyone at an airport. On top of this, CLEAR doesnt provide much of an advantage anymore it you have TSAPRE, premium ticket, and/or spot saver. In fact it might actually be slower in many cases. They dont provide an easy way to submit complaints either. Which is not smart because it means the complaint is public. I canceled our family membership after this encounter. Been a member since they launched years ago.
              Read 181 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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