Business ProfileforCanary

I felt it important to add my complaint about Canary and their unwillingness to work with customers regarding their very strict annual auto renew policy. I contacted Canary on my auto renew date asking them to cancel my subscription and to refund their pending charge for $139 on my PayPal account. As a senior citizen during this time of inflation it is hard to pay the $139 at this time. Last year it was $52. Canary customer service just repeats the same message over and over. If you dont contact us to cancel in the fourteen days prior to the renewal date you are out of luck per their written policy. This means if you try to cancel and get a refund on the actual renewal date before the pending charge even goes through you are screwed. I already replaced a year old camera with another canary since having problems with it. Why would I ever buy another replacement in the future or even expand to additional cameras when the economy improves. They say they send out a reminder 7 days prior to the due date. Why not fourteen days at the very least. This is what causes government to set up more regulation and oversight of companies. California has passed a law to help consumers with the annual auto renew debacle and hopefully other states will follow