ComplaintsforJune

• Initial Complaint

  08/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Good morning,I have lived at June Homes, LLC for the past two years. This business is predatory to residents all over the **. The issues that I am having is that they have illegally taken rent money from my account after my lease has been terminated and they have not been forthright in being responsive to get my money back or refund me. I do not even believe they are going to return the process fee. Moreover, When I initially set up the account it's was clearly stated on their page that auto payments will go through until the lease is up. The June Home representative I spoke with reiterated that fact as auto payments are automatically terminated upon notice of lease termination. My contract with June homes ended on July 31st. They were given 2 months notice that I would not renew my lease and they acknowledge receipt of this notification. June Home has been unresponsive to my requests regarding the return of my money which was taken out of my account illegally since I no longer resides on any of their properties'.In addition they charge a membership fee on top of rent for services they do not adequately provide. Previously, I once had realized they over charged me for bills and It was an argument to get that money back which they did not give it back instead applied it to the next months rent.I am not the only who has experienced issues with this company! They make false promises to their residents and are constantly switching things up without notice and that includes their payment platforms. I implore you to look at the reddit page below regarding this company, which I am attaching below. I am not the only that has dealt with this frustrating company they should be banned from doing business in *************, Thank you for the help.Reddit page: ************************************************************************************************************

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The business operates in bad faith. I moved in and recorded more that a dozen stains/marks/glue spots on the walls, which I documented and sent pictures to the company. There were so many that I dont have an exact number of stains that were recorded. Yet, after moving out, they promptly stated that they will be taking my security deposit because they found a small stain in one of the room corners that wasnt listed when moving in. This feels like an elaborate trap since it is not within reasonable expectations for the tenant to meticulously record dozens of stain marks on the wall and not miss a single one.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Haier washer dryer charge that was not done by the tenant.

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  1. First and foremost they sold me a room with a 3 walk up stairs; not too good for my health. This was never in their ad 2. Secondly I wonder where the 'HEATER' they advertise.3. Their fridge is non functional without a regulator 4. Their Wardrobe is broken 5. I am here for less than a week and they want to force me to stay by intimidating me with stupid policies. Nope that cannot work. I have been complaining since the day I got here and no one bother to give a call.Even their so called APP which I am to download on PlayStore is not accessible.6. The house keeper left the house today. It was almost as if she walked in and out.I have duly informed the guarantors, my bank, lawyers and the landlord about this as well as provided proof..They are scammers

  Customer response

  01/14/2024

  At this time, I have been contacted directly by June regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   The business wants to refund me but not in full 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***************************

  Business response

  04/23/2024

  Dear BBB,

  We acknowledge the tenants concerns and to reach an amicable resolution we honored a penalty free termination. With regards to the advertisement of the unit, this was forwarded internally to our team to review. Any discrepancies our team finds we will ensure that the appropriate adjustments will be made on our website.

  Please let us know if you have any questions. 

  Hope you have a lovely day. 

  Best,
  June Support Team
  

  Customer response

  05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  11/14/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Promises not fulfilled:- Cleaning never carried out - Never had hot-water in my room - Promised a $258 refund and only provided $129 in "credits" which cannot be used - Did not give back my full security deposit - Over charged on utilities

• Initial Complaint

  08/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This company sends spam email, texts, and phone calls with no clear unsubscribe option.I used a platform called Furnished Finder. Every time I submit a housing request, June Homes begins spamming me with useless options that show they did not read my request. Their options do not meet my criteria and the prices are not within the budget. Months after I have found housing and removed the request, the spam continues.The emails, texts, and phone calls do not offer a clear unsubscribe option.I want June Homes to stop the spam and not contact me again.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My main issue with **** Homes is being billed for previous months of utilities despite already paying for those previous months. I also have an issue with these random Rental fees that I've never been charged for before. Initially, June Homes used a company called Nutility to handle the utilities payments. They even had a utility Addendum in the lease that stated that Nutility would be the only one who would handle the utilities and no one else (including **** Homes) would. (Quick heads up that utilities is added on to rent so to pay rent you have to pay the utilities). But then in December, **** Homes randomly took over utilities without informing anyone. After upheaval from the tenants, they informed everyone on April 17th of this year that they would take over utilities which means that they have broken the lease. Now Im being charged for previous months utilities that I have already paid for.Ive also noticed that I've been charged Rental Fees ($713 and $49) which Ive never been charged before. Please have these charges removed as well since there is no basis for these charges, thank you!

  Customer response

  07/15/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding June Homes US, Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *********************

• Initial Complaint

  06/20/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Subject: Complaint Against June Homes Dear Sir/*****,I am writing to file a complaint against June Homes, a property management company based in ********, regarding numerous issues I have encountered during my stay at their property located at *************** NW, ************* *****. I kindly request your prompt intervention and resolution of these matters.1. Undesirable State of the Leased ************************ Non-functional and low-quality room door lock compromising safety.- Neglect, disrepair, and lack of hygiene throughout the apartment, including broken window screens, stagnant dishwasher water, faulty HVAC unit, non-functional doorbell, and lack of kitchen utensils.- Lack of provision for "home essentials" and cleaning services, resulting in unhygienic conditions.2. Unaddressed Interpersonal Crisis Among Roommates:- June Homes fails to address issues involving problematic roommates, including safety hazards.- Complaints mishandled, merged without resolution, and personal privacy violated.- Inconsiderate indoor smoking by a roommate despite asthma concerns.3. Inappropriate Handling of Financial Matters:- Sudden changes in utility payment methods, including service fees and double charges on bills.- Unfair burden of delinquent roommates' non-payment of rent and utilities.4. Privacy and Security Concerns:- Unauthorized distribution of access codes compromising residents' security.- Unannounced entry into the unit during late hours without prior notice.I have time and geo-stamped evidence to support my claims.Given the gravity of these issues, I request immediate investigation and appropriate measures to address my concerns. I also expect reimbursement for additional expenses incurred due to June Homes' negligence.Thank you for your attention. I anticipate your prompt response and resolution.Sincerely,

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We paid ****** for a short term 3 bedroom summer rental and pictures were completely altered. There was no key in the lockbox, and when we entered, there was a family of birds that had flown in and laid their f**** all over the place. There were dirty dishes in the sink, dust lining every surface, peoples empty boxes and trash, and mold and disgusting stains on the bed. We reached out every day via phone and email but were forced to sleep at friends houses until we could find a new apartment. No response from June homes. We got a lawyer involved and they have not returned any of his calls or emails either. We have been chasing them for weeks, and they have taken our money. We are now living in a new apartment and continuously calling every day to try and get a response.

• Initial Complaint

  04/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am renting my apartment in Brooklyn through June Homes for $1956 a month. When I was moving in one of my roommates told me that the room I was moving into had a mold problem over the summer due to water and moisture leaking into the room while someone else was living in it. My roommate stated that he was not sure if the problem was fixed or not so he wanted to warn me. I called the property manager before I moved all my stuff in and he promised both me and my mother that the problem was fixed. Less than a week later it rained for a few days. I woke up on January 26th and went to make my bed and my pillows and mattress were soaked. The brick wall that my bed is up against was dripping with water. I immediately left because I did not want to risk sleeping in a room that was wet and may be contaminated with mold. I notified June Homes and provided them with picture proof of my wall. They were unable to get any information on how it would be resolved from the building management until a week later. ************************************************************************************************************************************************ until another week later. The entire time while I was waiting for the issue to be fixed they kept saying we could talk about me being reimbursed for the days I left my apartment once the issue was completely fixed. However, now they are saying that my room was not considered uninhabitable and wont reimburse me since no mold was detected. That makes no sense because they didnt tell me no mold was detected until 28 days after I filed the incident so I could not sleep in a moisture/leaking room if there is potentially a hazard for mold like there was in the summer. A room is supposed to protect you from the weather so water leaking into my room and on my bed is considered uninhabitable. Bottom line is they wont reimburse me for the 28 days it took to seal my wall and inform me there was no mold. Our agreement is attached.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩