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ComplaintsforKorres USA Ltd.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Hi I ordered a skin care product from korres and they only send me 4 products I ordered 5 . I keep trying to reach out to them about my last product and no answer! I saw on instagram that they did that to a lot of costumers! There is no phone number I can call I keep emailing them and no one answers! I want my money back ! Thank you !Customer response
01/19/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding korres USA Ltd. has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*****************************Initial Complaint
12/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Company charged me for items and never sent the items. **************** has not responded to multiple emails sent over 2 weeks.Business response
01/11/2024
The customer was contacted by customer service and refunded for the missing item in her order.Initial Complaint
12/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On Nov. 27, 2023, I ordered an *** de ******** and a promotional skincare kit with the order#****** from Korres.com for the total amount of $66.29. The company took out the amount immediately from my account and I received an order confirmation. The order conformation states that it will take up to 3 days for processing and that they will notify me as soon as it ships. By Dec. 7, I still had not received a shipping confirmation and I contacted the company's customer service. After receiving the initial autogenerated email, I was finally emailed by a representative and was told that they're working hard on getting their orders out and that she will keep me updated. That never happened and so I emailed customer service multiple time to no avail. On Dec. 14, I finally received a response and was then told that the skin care kit is now out of stock, and if I would like they could still ship the remaining item and reimburse me for the rest. I agreed to that but ones again received no shipping conformation or refund as of yet. I finally emailed again on Dec. ************************************************** receiving any products from them and that I request a complete refund of my order asap and a confirmation. I also told them that I was going to file a complaint against them with the BBB if I didn't hear back from them in 24 hours. That has never happened. As of now, I have not received any more communication from this company, no products I ordered and did not receive a refund!Customer response
12/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
05/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased an item on the Korres.com website for their Black Pine 3D Eye-Lift Super Serum for $42.00.I received the item broken. I have contacted the company many times with no reply along with photos. There are no phone numbers to call or information to return the broken item.
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Customer Complaints Summary
6 total complaints in the last 3 years.
5 complaints closed in the last 12 months.