Business ProfileforL'Occitane en Provence

I purchased products online and billed Dec 29/2023 Sale product combo I made purchase for an added replacements for the body wash and cream didnt arrive nor did the gift! They adjusted the bill but I complained because I didnt need refilled without the actual product I was ordering. They said they were out of stock. They went to send me a return label, but said it would be up to three weeks to reimburse. So, I asked if I could return to my local store and they said yes! I returned to the local store at Masonville mall, ****** *******. The sales person told me they reimburse my account. When I received my bill, I saw they did not reimburse my account! I complain to head office when I received my **** bill just before I went on vacation. They said they would investigate. I called the store and they remembered me returning the product. I noticed an email when I returned from my vacation saying they sent the product. I am sorry, but I returned the product and I was to be reimbursed and I have not. This is fraud on the part of the store for not reimbursing me or the company. I do not know, but I did return the product and the owner at the Masonville store is a witness to it. I expect my money to be returned to me since I returned the product. I did not Get a receipt from the store owner. She said she did it online. I didnt think it would be an issue or I wouldve demanded one. I filed a complaint with my credit card and with loss attain with no resolution.My phone number is ************. My name is ***************************