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          Malin+Goetz has 1 locations, listed below.

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            Business ProfileMalin+Goetz

            Skin Care
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            330 7th Ave Fl 21

            New York, NY 10001-5236

            Visit Website
            (212) 244-7771

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Headquarters
            330 7th Ave Fl 21, New York, NY 10001-5236
            BBB File Opened:
            12/21/2023
            Years in Business:
            20
            Business Started:
            1/1/2004
            Business Incorporated:
            10/3/2002
            Type of Entity:
            Corporation
            Alternate Business Name
            • Malin + Goetz Inc.
            Business Management
            • Mr. Matthew Malin, Co-Founder
            • Mr. Andrew Goetz, Co-Founder
            Contact Information

            Principal

            • Mr. Matthew Malin, Co-Founder
            • Mr. Andrew Goetz, Co-Founder

            Customer Contact

            • Mr. Matthew Malin, Co-Founder
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            12/21/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I bought 5 more than lips for my family from Malin+Goetz website. I paid 18 dollars quick 2days shipping including and my lips order which were totally *****. There are no any information from the company warehouse email when they have been shipped.So I called the websites costumer service by my own phone yesterday (12/20 on Wednesday and it passed the delivery date 5days), the service just told me they had been delivered on last week Saturday (12/16) and they just gave me my order tracking number after I questioned. NO CONTACT, NO SHIPPING and DELIVERY EMAILS, NOBODY CALLED and NO ANY CONFORMATIONS during this time. At the least from today, I clearly know that I lost my order because of their terrible reason.I find my apartment lobby they told me that didnt clearly know what happened. and it was passed 5 days because of the company didnt send any informations about that. So I cant find my order by myself. Thats very important for me. By the way, after I called the service yesterday and today is second day, I cant find them. The service telephone number************* didnt work. And nobody respond my email.There are two requirements by myself:1. PLEASE send my order again. Because I payment 18 dollars for the quick shipping and refund me 18dollars fee for the shipping because it passed more days even let me lost my package.Or 2. Cancel and immediately refund my order which is totally has ***** values including 18 dollars quick shipping free Looking forward to your response.

            Customer Reviews

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            Local BBB

            BBB Serving Metropolitan New York

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            BBB Reports On

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