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Complaint Details
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Initial Complaint
05/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company gave me a loan last year, due to business problems, I defaulted on payments and they sent me to a ****************** I reached an agreement with this company last year, and all payments are on time.They have placed a UCC on my company with all payment processors when they have not stopped receiving their money according to our agreement.****, my company is right, because they are receiving the payments accordingly.I tried to contact the legal department and they won't let me talk to them on the phone, they just tell me to send an email and they don't respond to the email.Business response
05/28/2024
Thank you for bringing this matter to our attention. As we communicated to you last week through email, there was a significant delay by your payment processor in processing our request, from late last year, to exercise our security interest in relation to the arears owed on your account which ultimately resulted in a temporary interruption to your payment processors account. Upon discovery of the delay, we have instructed your payment processor to remove any hold they placed for the benefit of SellersFi immediately. If you have any further questions or concerns, please do not hesitate to contact us at ******************************************.Customer response
05/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
03/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This business has been illegally holding money that belongs to me for weeks, and although I have contacted them many times, they have not responded to my e-mails or support messages on the whatsapp application.When I wanted to leave due to the problem we had with the business before this, he did not refund the balance inside and still did not take a step to pay.It is illegal to keep money that belongs to me for weeks without any reason.And today they closed my account. You can find all documents attached. ********************* NOXUS LLC - Ceo ***************************************************************************************** *************** A company that I received advance payment to expand my business. Since I started using this company, instead of growing, my company has lost thousands of dollars and continues to do so.Business response
03/28/2022
A certain number of our customers have been experiencing a temporary freeze of their business card because of Due Diligence matters affecting our Business Card partner. SellersFunding has provided direct communication regarding this matter to the affected customers and will also inform them of its resolution in due course. ************************* and his company, Noxus LLC, have not been treated differently. At SellersFunding, we are committed to treating all of our customers fairly and, therefore, we take customer service issues very seriously and strive to resolve these matters as swiftly as possible.Initial Complaint
12/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Sellers Funding is a complete SCAM company and stole my account balance without warning and refuses to return the amount owed. They stopped answering my calls and now being investigated for financial crimes in **************. Do not trust these bandits it is a complete scam!Business response
12/17/2021
In alignment with regulatory requirements, SellersFunding is obliged to verify the source of incoming funds prior to its release to the designated beneficiary account. In certain situations, SellersFunding may need to request additional documentary evidence to support the transaction. Obtaining the appropriate documentation may, at times, result in a lengthy turnaround time between the customer and us. As part of our protocol, ********************** has been in verbal and written communication with the customer on an ongoing basis.
We kindly suggest for the customer to contact his designated Customer Success Manager for further clarification.With best regards,
SellersFunding Compliance Team
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Contact Information
1460 Broadway, 16th Floor – WeWork, Office # 16005
New York, NY 10036
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.