We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Social Media Marketing

Meetup, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Social Media Marketing.

Complaints

Customer Complaints Summary

  • 115 total complaints in the last 3 years.
  • 58 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted to pay a membership fee. But I AM NOT A MEMBER. This is abusive and annoying. I have NEVER been a member of the "Pug Meetup Group." I want them to stop harassing me.

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been trying to solve a glitch on my mobile meetup app, both on my own, and also through their (not so good) customer support (terrible) process for some time now. After multiple frustrating attempts at trying to get meetup to show me as a meetup plus subscriber, for a subscription I paid for and supposedly ran through March 2026, I eventually caved and paid a second $85 fee for the annual subscription. Im trying very hard to resolve with the meetup support team but its excruciating as they dont read what I write, dont solve what I ask, and repeatedly advise me to do steps Ive already done (mostly delete and reinstall app)In short, meetup has almost non existent customer service, takes a week or more to get a reply, has no customer support telephone, is double billing me.

    Customer Answer

    Date: 04/25/2025

    Better Business Bureau:

    At this time, I have not been contacted by Meetup, LLC regarding complaint ID ********.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:03/18/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was due to autorenew, an event of which I was not notified by email. I had tried cancelling the subscription earlier and deleted the group and removed my credit card from the site. I went to check on the cancellation and found buried in the morass of account information that the only way to cancel was not the way I did. I quickly cancelled prior to the charge being made that very morning. The charge of $193.31 was made to my card anyway. I first went to my credit card company who supported ************************. I feel that Meetup has deceptive business practices and would like a refund.

    Customer Answer

    Date: 04/12/2025

    Better Business Bureau:

    At this time, I have not been contacted by Meetup, LLC regarding complaint ID ********.

    Sincerely,

    ******** ****

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to file a complaint regarding an unauthorized charge from Meetup on my account. On march 2, I noticed a charge from Meetup that I was not made aware of or had consented to. This charge caused my account to become overdrawn, which has placed an additional strain on my finances. I am currently facing financial hardship due to job loss, and I would never have agreed to a charge that I could not afford.The content regarding the charge was very confusing and unclear. I feel that the information about this charge was not presented in a way that would have made it obvious to me, leading to this misunderstanding. I had no intention of incurring any charges, especially ones I cannot manage, and I feel misled by Meetups communication.When I reached out to Meetup support to explain my hardship and request a refund, I was met with a cold and dismissive response, as they refused to issue a refund despite the circumstances I shared. Given my financial situation, I was hoping for more understanding and empathy, but instead, I felt ignored and unsupported.I have already filed a complaint with my bank regarding this charge, but I am seeking your assistance in mediating this issue and ensuring that Meetup resolves this matter fairly. I would appreciate your help in securing a refund, as I feel that my concerns are being disregarded.Thank you for your attention to this matter, and I hope to hear from you soon.Sincerely, ****** ******

    Customer Answer

    Date: 03/30/2025

    Better Business Bureau:

    At this time, I have not been contacted by Meetup, LLC regarding complaint ID ********.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:02/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Meetup has made canceling a subscription unnecessarily difficult. After spending a significant amount of time navigating their website and following multiple small prompts, I was finally able to locate the cancellation option. I explicitly requested that my subscription be canceled and clearly stated that I did not want to be charged $180. I believed the process was complete. However, instead of processing my cancellation, Meetup sent me an email requiring a response before they would proceed with it. Since I was not expecting any further action after submitting my request, they charged me again, and my subscription remains active. This practice is misleading and creates unnecessary hurdles for customers trying to cancel their service. I responded to the email requesting a refund and confirmation of cancellation and they have not responded yet.

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an organizer for several meetup groups and encountered technical difficulties. Meetup suggested a work around which I did implement. Soon as I did every bit of my data disappeared from the Meetup Android App. This includes close to 20 years of groups I belong to, events I have either organized and/or attended, contacts, communications, settings, etc. Basically seeing a blank screen, what one would see after first signing up for the Meetup service. It has been almost a month now and since I brought this problem to their attention, Meetup support has not responded to a multitude of communications from me to get a response and help fixing this situation. They have no chat or phone number meaning I am without recourse.

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************ offers a monthly PRO subscription with premium features. It's very easy to subscribe on the web site however to unsubscribe, you have to contact their support team and after 5 requests my subscription is not canceled.

    Customer Answer

    Date: 03/17/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Meetup, LLC has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****** *****

  • Initial Complaint

    Date:02/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted my request to cancel Meetup Pro subscription on 12/15/24 via email per their instruction. Today, I found out that they charged $381.60 on my credit card on 02/04/25.I contacted Meetup a few times to get the refund, but I didn't get any response.

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member for *************************************************************************** once, but I cancelled out after the last billing 6 months ago. . There is no phone number to call, nor an email address to write to. I cannot access the app. even though they have charged me " no correct email or password" is what I get. . So I sent a message so I could reset my password(which was not wrong) and they would not even email me to do that, At this point, I havent an access period even after the change of ****** on 2/8/2025 on my Discover Card. I would like a refund and closure of my acct.

  • Initial Complaint

    Date:02/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have contacted Meetup "help" over 8 times since the end of November 2024. At that time all my email notifications just stopped coming. There was no change to my email address and i never get push notifications. I am a member of over 10 hiking groups of which i lead two additional groups. The responses i have gotten from Meetup Help are repetitive and ignorant. They keep sending me the steps to take to receive email notifications. I have been a member of meetup for over 8 years. I also am a *** and certainly know how to set notifications--I CAN READ I think something is not working on the website or my email was turned off somehow. I need my notifications back to my email which has not changed for over 25 years. *********************

    Customer Answer

    Date: 03/06/2025

    Better Business Bureau:

    At this time, I have not been contacted by Meetup, LLC regarding complaint ID ******** no do i need to be contacted by Meetup. I think you need people that are technical support and i no longer need your assistance. I had to change email addresses after 8 years of using meetup regularly. 

    Sincerely,

    ****** *******

Meetup, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.