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Complaint Details
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Initial Complaint
12/06/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought 6mm Seac boots for friend. They arrived and I removed them from their clear bag and removed tags. Gave them to friend days later. They were too big. Called for an exchange. Was told to send them back. I paid the return shipping. Recieved an email saying they were "used" and that I did not rate an exchange. New boots!!! Used because I didn't have the clear bag and tags that came with them. Told me to pay shipping to get them back. Boots my friend or I can't use. "EASY AND RISK FREE" returns are empty words on this company's website. Buyers Beware! I will not buy from them again and will tell my expansive dive network to avoid them as well. Terrible company, terrible customer service.Business response
12/06/2021
Please see attached photos showing the condition of the returned boots, they were used and are dirty and cannot be returned as per our return policy that items need to be in brand new condition.Customer response
12/07/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Business response
12/07/2021
These boots were returned in used condition all dirty as advised in original response and provided photos.
we are unable to process this return based on our returns policy which clearly states that items must be returned in brand new condition.
Customer response
12/09/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Initial Complaint
09/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Leisure Pro sold me a product not-as-described on Amazon. I even contacted Leisure Pro before they shipped it, and they confirmed they were sending me the correct product as described on their ****** listing. Even after confirming with them, they still shipped me the wrong product. I then had to request through ****** that Leisure Pro provide return shipping for their incorrect product shipment. After finally getting Leisure Pro to issue a *** return, the incorrect product was delivered back to Leisure Pro on 9/3/2021. These are the return tracking numbers: ***************** and ******************. As of 9/9/2021, I still have not received a refund which is deplorable.Business response
09/10/2021
This return and refund was processed on 9/9/21 and issued back to ****** in the amount $544.95.
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Contact Information
42 West 18th Street 3rd Floor
New York, NY 10011-4621
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.