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Find a Location

Storage King USA has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforStorage King USA

    Storage Units
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    39 complaints closed in last 3 years

    24 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Storage King USA has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      150 E 52nd St Ste 32002, New York, NY 10022-6012
      BBB File Opened:
      5/1/2002
      Years in Business:
      21
      Business Started:
      1/1/2003
      Alternate Business Name
      • Andover Properties LLC
      Business Management
      • Ms. William Cohen, CEO
      • Ms. Brian Cohen, President
      • Ms. Chris Runkel, COO
      Contact Information

      Principal

      • Ms. William Cohen, CEO
      • Ms. Brian Cohen, President
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Renting a storage unit

      Customer Complaints

      39 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/28/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I am a survivor of domestic violence and while in the process of getting away from my abuser I was evicted from my unit at Storage King (purchased in the 18th evicted on the 21st) because I fell asleep in my car on the property after I spent the entire night before packing my ****** Sentra from floor to ceiling and even strapping belongings to the top of my car. When *** the property manager found me she immediately evicted me leaving me with no money and no place to go. She was the property manager at the previous storage facility and I believe she is out to s**** ppl over and steal their mone
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kirk K

      1 star

      07/27/2024

      I strongly advise against renting from Storage King, specifically their ******, ** location. Before considering this facility, please take the time to review feedback from other customers to understand the challenges you may face.- Deceptive pricing practices: Storage King attracts new tenants with competitive low rental rates but imposes substantial rental increase notices shortly after sign-up.- Security concerns: The facility experiences frequent burglaries, partly due to the lack of an onsite manager. Only a maintenance employee is present three days a week. In July 2024, the district manager acknowledged that three to four units are broken into daily.- *********************************** does not contact tenants affected by break-ins and claims that tenants are responsible for checking their units regularly and resecuring them when necessary.- Aggressive actions: Storage King quickly locks out tenants, puts units under lien, and provides no recourse in the event of a break-in.- Insecure premises: The gate is often "broken" or left open, compromising security and inviting theft. Units are separated by thin metal flashing, which can be easily unscrewed, allowing easy access to neighboring units.- ********************************************************* associated with Storage King raises concerns about potential conflicts of interest.- Misleading advertising: Storage King falsely advertises 24-hour access.I have experienced multiple system issues and attempted to address them with management, only to receive dismissive responses and no helpful solutions. Despite providing recorded phone calls and receipts as proof, the manager refused to take responsibility.Please take these warnings seriously and spare yourself the stress and potential loss associated with renting from Storage King. Choose a storage facility that values security and customer satisfaction instead.

      Local BBB

      BBB Serving Metropolitan New York

      BBB Reports On

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