ComplaintsforStorage King USA
Storage Units
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Complaint Details
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Initial Complaint
06/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am a survivor of domestic violence and while in the process of getting away from my abuser I was evicted from my unit at Storage King (purchased in the 18th evicted on the 21st) because I fell asleep in my car on the property after I spent the entire night before packing my ****** Sentra from floor to ceiling and even strapping belongings to the top of my car. When *** the property manager found me she immediately evicted me leaving me with no money and no place to go. She was the property manager at the previous storage facility and I believe she is out to s**** ppl over and steal their moneBusiness response
06/28/2024
Thank you for your feedback.Will you please let us know the address of the facility where your storage was at, so we can get you to the right person to help you resolve this?Initial Complaint
06/03/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I made a payment on *** 1,2024. My next payment is **** 1,2024 with 4 or 5 days grace ******* I received a letter on rental increase etc. Notice date is *** 18,2024.(effect starting with your payment due on or after july27, 2024). This letter is a 30day notice, from which letter was sent.that would be **** 18,2024. My complaint is I come to storage,to find another lock on my unit red lock. No email, or other paper notice telling me a red lock will be on my unit. Please explain why I can't get into my unit when I need to. Office is closed on Monday **** 3,2024. Please reply asap Thank youInitial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I booked a 10x15 storage unit from *************** located at **** * *** ** ****** **. I booked my unit online and received confirmation along with a unit number and gate access code. Upon arrival I realized I did not have access to the actual building my unit was in because I was not given a code for it online. The manger was out to lunch and said he would be back at 2:30pm I waited with my mother until 2:30 and no show. I had an emergency to attend to so my mother stayed behind in her vehicle and I left. After 15 minutes the manager arrives while my mother is still on site so she decides to go inside and let him know that I booked a unit online but we didnt have access to the building. She showed the manager, *********************, the email and he asked for my name eventually he found the unit I booked and told my mother to follow him. He took her to the unit, opened the unit and took the lock off and said its ready to go. She started moving our things in and all was well. Well less than two weeks later I receive a call from ***** telling me that I moved into the wrong unit and I need to either pay the difference since the unit I moved into is bigger or I move out to the correct unit. I told him how did I move into the wrong unit if you are the one that looked up my name in the system and took my mother to that exact unit and said its ready to move in? He made up an absurd story that never happened in order to not claim any responsibility. Upon further research I realized the last two numbers of the unit I moved into were flipped with the unit I was given online. ***** looked at the last 2 numbers on the unit wrong and took my mother to the wrong unit and now he is blaming us saying we dont know what were talking about despite there being literal cameras in the office that recorded the whole thing! He even said he didnt work that day even though he was the one that checked my mother in!! Now he has charged my credit card an extra fee without my consent or explanationCustomer response
06/21/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Storage King USA has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*************************Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I vacated storage **** *** at Storage ***************************** location on Feb. 24, 2024 and served email notice (Feb 22, 2024 and phone call to let them know.They continued to bill me $113.40 on March 25, 2024 and again on April 27, 2024.My phone calls (2) and emails (3) and on site visit to address this have not resulted in any action on their part to refund my money.Customer response
06/18/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Storage King USA has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***************************Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March 6th, 2024, I dropped off my Storage King provided document filled in to tell them I was moving out of my unit on ***** 16th and would confirm on ***** 17th. I spoke with the gentleman in the office at ******************************************************** and handed him the document along with my change of address form to my present home in ******, ****. We chatted about movers to use and where the truck should park. I confirmed on ***** 15th that the movers would be there on ***** 16th. I spoke with him on ***** 16th onsite when the movers arrived. I called back on ***** 17th and spoke with him to confirm everything was removed and the lock was off the unit. I received an automated billing notice (attached) on ***** 30, 2024 charging me for May 2024. When I called i had to leave a message at the location. I then emailed the location via the website. No response. So I stopped there and saw no one was onsite, but to call the ********* location which I did on May 1st, Tino, the manager, said the gentleman at the ****** location had broken his hand so **** was going over on May 2 and would confirm the unit was empty and see if he could find the paperwork I'd left in March. I called him back on May 2 and he confirmed the unit was empty, but found no paperwork. He had called his District Manager and was waiting for her call back. I called back May 3 and he had not heard anything. Per the agreement which I filled in and signed, I should receive a partial refund for ***** and the charges should have stopped. I want the partial refund for ***** and the full refund for the erroneous charge for ***.Business response
05/07/2024
We looked into this issue and the customer has been refunded the full payment, but we do not prorate out after 5 days. Customer was beyond her 5 days and did not receive a partial refund for ***** as rent is month to month, not day to day.Initial Complaint
04/30/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I had my belongs ruined due to a leak in the roof of the unit that I had rented for over 3 years and paid contents insurance from a company Storage forced me to pay the entire time. Upon moving our I found items that were soaking wet and ruined due to leak in roof. I immediately showed local employee and she said yes, damage was from leak in roof but insurance I paid for would cover. I filed a claim online immediately (Dec 11, 2023). When I followed up, they told me they did not have info I filed on their website. I filed again through forms they emailed me. I received an email saying they needed more info or they would close claim. I responded. They told me local Storage King ******* would call me . He never has. Storage King saying Cornorstone ******************** must pay. ************************** saying Storage King must pay. I am beginning to suspect that these 2 companies are somehow connected. I did business with Storage King locally. Storage King collected my rent and my insurance payment. Storage ********************* caused my damages. I think Storage King should make me whole and deal with the ***************** they were an agent of themselves.Business response
05/01/2024
Thank you for your feedback. Your comment is very concerning to us. Please let us know which city, state your storage rental was in so we can have the right person reach out to you immediately.Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I continue to pay rent for Unit 1013 and Parking Space # *** , 1984 ********* since 2005, subsequent to relocating out of state. On 04/20/24, my family visited the secured facility noting 1984 *** was not in assigned #***. Multiple emails to Property Manager *************************, have been unprofessional, unproductive. She has no knowledge where my vehicle is. Also hung up me telephonically after I questioned her veracity. I was never advised my vehicle was removed, I have only key, and still being charged. Sounds like corruption to meBusiness response
04/30/2024
Thank you for your feedback. Your comment is very concerning to us. We have asked our District Manager to investigate this further and reach out to you.Initial Complaint
02/15/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My storage unit is *** at ************************************************* and I am unable to access my unit. My payment is due on the 11th of every month with a 5 day grace ******* I paid for my unit today the 12th of February. Yet I tried to access my unit with the code that they changed it to, 2331 after I was having multiple issues accessing my unit. Now it seems they are restricting my access for an undue payment that was paid today. Late by one day and only because the auto pay didnt even process it until today not yesterday, my due date. I was also given the code ***** by an employee after making it known that my code was not working. It seems they have changed this code in an effort to restrict access to my unit. In the contract that I signed it says ******** shall be denied access to the Space after 5 days late of the monthly Due Date, or the 6th day of any given monthly term, if the rent is not paid in full. This is written clearly in the contract. I would like access to my unit that Ive paid for, they are clearly not abiding by the terms of the contract.Initial Complaint
02/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
December 8, 2023 Monthly payment due for storage space for travel trailer. The bank card for auto payment was comprised, received replacement and made multiple phone calls to Storage King to provide new card. Was unable to reach anyone, no return call. Made multiple trips to the facility, however, was closed each time during regular business hours. December 21, placed a check in their business mail box. Continued to attempt to reach Storage King, used their online communication system and explained the problem multiple times. Our check was not being posted and we began receiving multiple late fees. On January 3, ****, we finally found someone in the office. Upon request, he located our December check within a pile of multiple other checks on the desk. He posted to our account, but would not remove the late fees until he spoke with his supervisor. These fees were about $250 at this point without any explanation or breakdown of these fees. We then decided to remove our travel trailer and discontinue use of their facility. We informed the employee of this, plus notified Storage King by letter and email. We have made requests for these late fees to be removed from our account to no avail. At another point we were being charged $315. The late fees occurred due to their failure to post our payment and failure to return our calls or be available at the office. On February 6, we received a certified notice from Storage King regarding a Possessory lien and auction of property. Our travel trailer has not been on the premises since January 3, **** and are not required a January payment. We are requesting that Storage King remove these excessive, unwarranted added charges and cease and desist. Storage King USA, *************************** ********** ** ***** ********************************* ************Business response
02/09/2024
Customer was paid to 1/1/2024 and vacated on 1/3/2024 owing January rent. We made collection calls on 1/9/2024 and were notified he was out. He was moved out of the system owing January rent. He also did not give a 10 day notice as was part of his contact. At this point he is moved out and we cleared his balance.Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I just want my belongings back I shouldn't be punished for y'all's employees stealing from y'all and meBusiness response
01/02/2024
We are sorry to hear about this. Please respond with the city/state your storage facility is in, so we can have the appropriate person contact you.
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Customer Complaints Summary
39 total complaints in the last 3 years.
24 complaints closed in the last 12 months.