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ComplaintsforOakley O Store
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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I cannot get resolution for a purchase I did a year ago. I went to both stores, and no one is honoring any coverage for a defective frames / glasses.I purchased a full package of an Oakley brand from Lens Crafters last April. The progressive script, frames and added features, along with a store warranty.Right around 10 months, these frames started cracking all over. I used my insurance and got another pair. 1 Week later, the same model broken in same location.I got another replacement, now, 2 months later, these have broken all over. Same issue as the last 3 pair. Lens crafters stated that they can not assist since they are not frameless. Oakley has stated since I did not buy from them and have the lenses from Lens crafters, they will not honor the 2 year warranty.Oakley did state that the lenses look to be too large and not fitted corrected, so the frames will continue to crack/break.Lens crafter does not agree, even though they refused to even send to inspect if they did indeed make them out of spec.I spent almost $600 for these glasses and frames, which I just reached the 1 year mark.I now have to wear a pair of readers to partially see and have to super glue my current ones to be able to see and drive.This customer service and lack of support on both sides is very disappointing to say the least.I have all my receipts, but have been rejected to address.Item ************* ****** **** *** *** **** *********Customer response
06/22/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Oakley O Store has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
**********
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
50 9th Avenue
New York, NY 10014
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.