ComplaintsforSolstice Sunglass Boutique
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Complaint Details
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Initial Complaint
11/10/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I bought these sunglasses for $374.53. They were slightly loose on my face. The salesman, *****, stated he can fix that by tightening the glasses with the special machine he had in the store. He also stated I get a life time warranty if I ever have any issues with the glasses. The glasses began to get looser and looser by the day. You can see in the pictures how bad they are. I cannot put them on my face. They are so much worse than they originally were. I tried to go to the store I bought them from but theyre permanently closed. I called customer service and spoke with a ********, who is very rude and unhelpful. She told me there is nothing they can do for me since this is a normal wear and tear There is no way this is a normal wear and tear. This is completely defective. Look at the case, it just came apart. Please help me get in touch with someone in the corporate office.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.