ComplaintsforMMG

• Initial Complaint

  07/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Agency promised jobs for my daughter. However after large payment was made to enter the agency all communication stopped and not a single job was done. I am requesting the full refund. I could not write sooner due to serious sickness of my other child. ALl doctors notes can be provided. This agency is a true scam! Took large amount of money and did not hold their promises. If not result I will be pursuing court.

  Business response

  07/27/2023

  Mother and I have communicated directly and found the disconnect here - all job notices were sent to the daughter who was not keeping mom in the loop. See email below:

  It looks like ***** was activated on our system in 2021. The last we heard from you specifically was in May of that year. After that, it looks like ***** took over correspondence so I want to make sure you are seeing what has been sent to her. It's unusual for a minor to be listed as the primary point of contact but I do see this is the primary email address you gave us in her paperwork: ********************. It looks like your email address: ******************** was listed as the secondary so you also should have received the projects listed under "Castings" below as they should have been sent to both primary and secondary as per our system whereas those listed under "Bookings" would only go to the primary.
  
  During the year she was active with us, she was sent three auditions. Two of which she didn't respond to. 
  
  -Major ************ | Internal Video - This was a video audition for a job paying $1750. 
  -ADMERASIA, **** PHOTOSHOOT - This was a video audition for a job paying $2000.
  -Thinx (BTWN) - This was actually a mother/daughter shoot paying $1000 per person. We emailed her asking for photos of you two together to submit and there is no response from her via our system
  
  -In addition to this, we had sent her a notice requesting to know her vaccine status as many clients during that period were ONLY willing to book models with a valid vaccination card and that we'd be unable to submit for many projects unless she respond letting us know of her vaccination status. This was also unresponded to.
  
  ***** stopped doing her mandatory monthly check-ins in October and upon being contacted by our team to find out if she would be continuing to work with us she declined to renew.
  
  In our experience, receiving three major auditions, during the height of covid + without a valid vaccination card on file, is a very good first year. However, beyond obtaining auditions for our talent, we cannot force them to submit the requested materials, and without submitting the requested materials there is no way that we can have any sort of shot at getting them booked on work. I find it unfair that you are alleging we are a "scam" when we worked quite hard on *****'s behalf only to be met with non-compliance from her end once we did get her several opportunities.
  
  All of the aforementioned is documented in writing and we have many emails from our staff to *****. The accusation that all coorespondance stopped after you made your payment is completely inaccurate and I do have records to show all of this. Again, I'd be happy to jump on a call to discuss but would appreciate if you'd also try to see things from our end and understand that the complaint is truly unfair given the circumstances. 
  
  
  Here are some of the projects she was submitted to and/or notified about as well as our inbox showing conversation with ***** directly for months after noted in your complaint:

  (List of submissions, job notices, and email records provided)

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted by a talent manager about modeling for my son. I have all the email correspondence. She stated we would need to pay 1475-1495 + add ons for one of their photographers and said I couldnt shoot with another photographer as it wouldnt be up to their standards. She said we need to pay 50% to hold the spot and the remainder a week before. I signed the paperwork and emailed it yesterday afternoon. I then sent a follow up signed payment form as I no longer wanted a service done. I saw my card was charged for the original amount and when I emailed in the evening to have this amount refunded and asked why the full *** was charged, I was told its already been given to the stylist and photographer. Personally I dont know how thats even possible if it hadnt even cleared my bank account yet. After reading *** business laws, a merchant cant misrepresent or upcharge a client knowingly. I also have seen the exact same complaint on this site and posted on review sites about this very issue. I was this resolved as this event is booked for 2 months out there is no way the money is not able to be refunded if they even actually have it.

  Business response

  05/18/2023

  This is so strange because the customer never asked for, nor was denied, a refund. She was told a 50% deposit was possible and to indicate if she wanted to pay 50% or the full amount on her payment form, to which she listed the full amount and never said she wanted anything different. A lot of these details are totally incorrect however, including being told she could not use her own photographer, or that she was required to purchase add ons. Had she requested a 50% payment, or a refund, we would have handled it with her directly.

  I have reached out to the customer to discuss with her directly however it would be unfair to post this complaint being as how we were never even given a chance to rectify her concerns because they were not brought up to us until now.

• Initial Complaint

  12/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Pressured into purchasing a photo session at a much higher cost than the current market going rate. The merchant, MMG, charged me $1795 for the photo session, when the current market rate is $975. The transaction was immediately processed at 3pm on Friday 12/2/22 and after researching on Saturday and Sunday, I emailed requesting a cancellation and refund on Monday morning 12/5/22 at 9am. It was not even a full business day in which the transaction was processed and a refund requested. The merchant, MMG, refused to provide me with a refund, insisting that the funds I paid had already been spent, but providing no proof as such. This business does not provide any documentation or paperwork as to our right of cancellation, and gouges unknowing and innocent customers.

  Customer response

  12/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩