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ComplaintsforYSL Associates
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Complaint Details
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Initial Complaint
04/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a new YSL bag on December 30, 2023 at the price of $2,730. It is a large black leather bag with a black leather pouch in the center. After 3 mild uses within the first two weeks, the entire inside bottom of the bag had deep scratches in it. The contents inside were all softsided; no sharp objects were included. I took the bag in around January 21st, 2024, since it was under warranty but they claim it is 'wear and tear'. After two weeks of ownership and 3 mild uses, leather should not be performing this way. I've gone through the normal YSL channels to rectify the situation, but they claim it is the responsibility of the customer. I asked for the operation spec, intake form, and acceptance criteria for what is classified as 'wear and tear'. It was very minimal, but also stated if it's under 6 months, it would be included. YSL provided me a bag that should not have passed quality inspection given the material choice. Leather should not be operating this way, especially for the price paid. They are refusing to correct this situation.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.