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ComplaintsforOnline Taxman
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Complaint Details
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Initial Complaint
11/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I filed my personal taxed with onlinetaxman and they assured me that the taxes due would be automatically debited from the checking account I provided them. Turns out, they did not make that payment and I received a notice of collection from NCDOR now with interest and penalties added. I shared this notice and my frustration with onlinetaxman and was told that they aren't responsible for ensuring a payment is made. Which seems in opposition to what I was told. They instructed me to pay the original tax due but not the penalties and they would write a letter asking they be forgiven since this is a first "offense" for me. They wrote the letter, I signed and sent it, didn't hear anything for over a month. Then I reached back out to them and asked what to expect next (another issue with them is that I am always pulling information rather than being pushed information, but that's a separate issue) and they said it was likely still being processed. Today, Nov 17, I received a notice of GARNISHMENT from NCDOR for the original fees plus interest. So, now I am out an extra $843.60 and with no resolution from the onlinetaxman team and seemingly no remorse that this has happened. They have also caused us fees on our business taxes by misfiling our business with the ***** and within the Gusto payroll system. Many recurring issues with them, but this one has personally cost me a lot of money and they do not seem to care. I have attached the email chain pertaining to this issue in particular but I have more if needed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.