Business ProfileforTruthful Taxes

I had a representative from Truthful Taxes work on my 2022 and 2023 taxes this year, and paid $300 total for the service. As a result of my filing, I seemingly owed $3000+ in taxes. I got paperwork to sign for my 2023 taxes, but not my 2022 taxes. I also noticed that I did not get credit for owning my home in my tax breakdown. I followed up with the representative after requesting she amend my paperwork, and she encouraged me to call the **** Upon calling the **** I was told that my interest paid towards my mortgage was not filed for 2023, and that they had no record at all of my 2022 taxes. I reached out to the representative again, and she sent me a voice note saying that she will check her work and follow-up with me, but she never followed up. I have also attempted to reach out directly to the company twice with no follow-up. Ultimately, I am currently getting my 2023 taxes amended and my 2022 taxes filed at a different company and have to pay for the service again. After my paperwork was reviewed, I was told that I actually do not owe taxes and will be getting a return. Truthful Taxes did NOT file my 2023 taxes correctly and did not file my 2022 taxes at all. I am requesting a refund.