Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deardoc contracted with me starting 2/2024 for a suite of services including practice marketing, help with my website, an AI assistant to answer client questions, scheduling, & help managing customer reviews, etc. Many of these features never worked properly, especially the customer review product, which would have been most useful for me. Deardoc consultants were supposed to have regular meetings with me to get feedback & adjust plans to improve performance, but they never really came up with solutions to problems with their products that didn't perform as promised. My account seemed to pass off from one "manager" to another with repetition of same issues & no solutions. Regular meetings dropped to infrequent to no communications for almost 6 mos -until AFTER they've taken money from my account for another year of service that I absolutely don't want. There have been no communications, no reminders, no checking in to see how things are going or see if I want to change or adjust my services, etc. Deardoc seems to operate by a take the money and run policy. Looking at the other complaints on BBB, they're almost all the same with disappointment in product/service & great difficulty cancelling subscription to this "service", being charged inappropriately & having difficulty getting refunds. This is a very shady business practice. Literally every company I subscribe to services with, other than Deardoc, communicates regularly & lets you know when subscriptions will be ending or renewing. Deardoc doesn't do this, because they obviously want to take your money before you have a chance to cancel -and they make it VERY difficulty to cancel. This is fraudulent behavior & no one should do business with them -wish I had checked BBB before signing up! They have received so many similar complaints, it's obvious the only reason they don't change their practice is because they intend to take ***************** people out of their money.

  Business Response

  Date: 02/27/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.
  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.
  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried a service dear doc for seo , blog byilding, chat widget, getting new leads. They never made daily blogs they promised to ai create, and even got the name of my business wrong, losing me businesd, *** diverted my customers from iconic laser in ******** to a iconic dermatology practice in floriida. This is how much they lacked attention to detail. Did not even get the basics right and they continue to bill me monthly after I cancelled after the first month. **** **** and ****** have been messaged ad nauseum regarding cancellatiion yet they persist in not allowing me to cancel. I have wasted my money and time on this company that is all talk no action. **** **** relies on being a goid looking smooth talker but does not deliver on promise. It takes more than good looks to run a business. I want a full refund and a stop to the billing and to the billing harassment by ******. Ive wasted a lot of time trying to cancel. Nearly a hundred cancellation emails were sent. I have email proof of sending these.

  Business Response

  Date: 02/27/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.
  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.
  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was never contacted that my renewal for 3 year service was coming up for renewal, instead the representative reached out inside of my 30 renewal window to check in on how things were going. When I told her that I was not renewing she dug up my renewal which was now in 4 days and informed me she would notify her people above of my wishes to not renew. I clearly advised the manager that I was not renewing. 4 days later I received an alert by my credit card company of the ****** charge for 3 more years. I called back and spoke to the customer success manager back and forth 3 days straight and still no reversal of the credit card charges. I filed a claim with my Amex Bussiness account and I see on this Better Business site that many others have experienced the same issues. I am filling this complaint to help reach a resolution.

  Business Response

  Date: 02/12/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.
  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.
  Regarding the refund process, you are able to reference the agreed upon refund policy and terms of services, any resolution will align. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told when starting with this company I would have monthly analytic meetings to review progress. These occired from February thru June. All communication from the company ended in July. In January I emailed in a request to cancel and non renewal. I was forced to have a zoom meeting with a new account representative, apparently my old one was moved elsewhere in the company. I told them they failed to uphold their end of the agreement and to cancel service. They informed me i was a few days past the 30 day window to cancel and that they are billing me for an entire year again. She refused to let me speak to a manager.

  Business Response

  Date: 02/05/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.
  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.
  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

• Initial Complaint

  Date:01/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed with DearDoc after signing up with *****, as they stated why were affiliated on Aug. 2024.DearDoc is Misleading in what they offer, how the ** works and blames customer for it not performing as advertised/explained during ********** must be manned 24/7, the system must remain open so that a person can interact with potential clients, not a real **. Can not link to booking system as they initially stated. Will not let you cancel as originally agreed upon at 30 days, then push you off to someone else you does not respond pushing you beyond thirty ******* onboarding provided.I feel SCAMMED!

  Business Response

  Date: 02/05/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.
  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.
  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

  Customer Answer

  Date: 02/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I dont have a contract number because despite asking ***** ****** and ****** ****** multiple times for a copy of my contract, as it does not appear in my dashboard, they have only sent me the receipt, that does not contain a contract number, only that Im paying >8k for this service, which was attached in the initial complaint.

  Problems:
  #1. I have request and can not get a copy of my contract, one was not sent to me and one does not appear in my dashboard. (attached is my dashboard showing to contract available for viewing, again 6 months into this and no resolve).

  
  #2. Prior to signing up we discussed getting at least 6 NEW clients a month from this ********** to be even remotely be financially affordable to me, the ** has not been hitting that benchmark in anyway. I have had 2 new clients since the time I signed come in from the ** system. Now ******, states it is my fault that my website does not bring in enough volume to fulfill that 6 new clients, thats not what ******* and ****** analytics is saying about my website. So was your analytics off?

  
  #3. Prior to signing up I made it ABUNDENTLY clear that I am a sole provider in my practice. I explained that I do everything from the front desk, to booking, to the procedures, and I needed something to assist with booking clients and answering questions, I was assured by *****, that is what the ** program would do. Then a month in *****/****** tell me that the ** has to be open in the background 24/7 and someone has to monitor it and interact with clients- that is the complete opposite of what was discussed, and a blatant lie on your representative part! I would have never signed it that was the true nature of this **, it does not take any load off my plate, it ADDS to it!

  
  #4. The first month, all my contact information was wrong and I got no alerts to any clients request. ***** was not worried about this,until this escalated to Jordan.

  
  #5. Ive been told now for over 4 months that your company is still trying to get the ** system to link to my Booking system. Like the ** cant just place a link to say, clink on this to book? So again, not helpful that I have to get an email, sign into Deardoc, look up the person, and then call them to schedule. What is the ** actually doing, that my contact me now link could not do?

  
  #6. The ** system give the wrong information or lists the wrong items, the builders were supposed to go off my website to see what was offered and then have the ** system mimic that and provide information off that content, this has not occurred, and now over 6 months into it Im still finding issues.

  
  #7. *****, then ******, both can not help me, but ****** refused to let me talk to someone about my issues. Now Im having to spend more time and energy to escalate this issue to the BBB. I had asked to cut ties with this ** system at about 3 weeks in, when nothing was working, then again when I found out that the ** system was not going to help me, as promised. No resolve. 

    

  Sincerely,
  
  ******** *******
  
  
  
  
   
  

  Business Response

  Date: 02/12/2025

  Thank you for your continued feedback regarding your recent experience with DearDoc, Inc.

  We truly appreciate your patience as we worked to resolve the issues you've raised.

  After reviewing your account and meeting with your assigned Customer Success Manager, we are pleased to inform you that all the concerns you mentioned have been addressed.

  Furthermore, we have scheduled a recurring meeting with your CSM on February 28th to ensure everything is running smoothly and that you continue to receive the support you need.

  We understand your frustration, and we are committed to providing you with the best possible experience moving forward. Should you have any further questions or require assistance before your scheduled meeting, please feel free to reach out to us directly at ******************************************************************.

  Thank you for your continued partnership.

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I'm glad you addressed my issues, but nothing has been resolved.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *******
  
  
  
  
   
  

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DearDoc contracted with my company, *************, PA, to improve advertisements and increase patient engagement. I paid a year in advance. Six (6) months after they received payment in full, there was no DearDoc engagement and no representative to contact. DearDoc gave me different representatives to contact with a total of three (3) different representatives. When I went to contact the representatives, each was found to be no longer with DearDoc. This went on for 6- months. I, in turn, cancelled my subscription. DearDoc has been contacting my office regularly to obtain payment for a subscription that I have CANCELLED. DearDoc is harassing me and my company demanding payment of a subscription that is no longer requested or needed. They keep stating that my "payment is overdue", however, the subscription was fully cancelled and they refuse to cancel it despite multiple requests to do so. Per consumer protection rules: "companies have to make it simple to cancel subscriptions"

  Business Response

  Date: 02/05/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.
  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.
  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  DearDoc was contracted to maintain my business website and meet with me on a monthly basis. They were paid annually up- front in full. I was meeting with their representative on a monthly basis with no issues up until 6- months into the second year of my contract with DearDoc. ******* was no longer my point person. She introduced me to the in- coming representative. I noticed my website was not being maintained and there were no updates. When the new representative did not meet with me three months in a row, I contacted DearDoc. They told me that this person was no longer with the company and appointed me with another representative. The "new person never met with me and another two months later, I contacted the company, only to be given, yet another name. AGAIN, the next person NEVER contacted me and my website was left in disarray... THIS WENT ON FOR A TOTAL OF SIX (6) MONTHS. I was left in the dark and not notified at all. I was the one chasing the company trying to find out what was going on with my website and my representative/ point person. When the contract was up for renewal, I did not renew, as they were relinquished their contractual duties. Finally, someone from DearDoc contacted me telling me to pay my annual renewal. I refused stating that they were NOT full- filling their contract and I will NOT be renewing my subscription. The ONLY reason someone FINALLY contacted me was because the subscription was not renewed. DearDoc owes me a refund for six (6) months where they did not do as promised, they did not maintain my website, and no one contacted me on monthly basis. 

  DearDoc stated that I was to give them thirty (30) day notice prior to cancelling my subscription... I CONTACTED THEM MULTIPLE TIMES OVER A 6- MONTHS' PERIOD WITHOUT A RESPONSE! They kept giving me the run- around for 6- months. That is half the subscription time. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 02/12/2025

  Thank you for your continued correspondence regarding your recent experience with DearDoc, Inc. We have carefully reviewed your concerns and appreciate the opportunity to address them further.

  We understand your dissatisfaction with our initial response concerning your complaint. Our terms and conditions, as well as our refund policy, are designed to ensure fairness and consistency for all our customers. While we regret any inconvenience caused, we must adhere to these policies uniformly.

  If you would like to discuss this matter further or require additional clarification, please do not hesitate to contact our dedicated support team at ************************************** We are committed to finding a resolution that meets your expectations within the bounds of our policies.
  

  Thank you for your understanding.

  Best regards,

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   What the business has sent is an automated message and means absolutely nothing.

  DearDoc did not follow through with their contractual obligation and stopped doing business with me 6- months into my subscription. My subscription was PAID for a full year. My subscription was cancelled by phone calls and emails multiple times after seeing that they are not responsive. DearDoc refuses to discontinue my services and demanding payment, even though DearDoc was in breach of the contract for more than  6-months. My subscription is CANCELLED! DISCONTINUE DearDoc and refund my account for last year's services that DearDoc NEVER rendered. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:01/14/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called by Deardoc being told that they could help me with my marketing by using a chatbot. After lengthy sales pitch I told them I was not interested, but then was told they would give me a free website with the chatbot. My website was outdated and I know it can be pricey for a new website, so I agreed. What I was not told is that it was not free website. It was a leased website in which I would have to contact them to make changes. And at the end of the contract the website would be taken down. This is not the definition of free. I would never lease a website for a domain in which I have already purchased and had a website already in use. The Website was the main reason for purchasing the product. I did contact them and told them I wished on 11/11/2024 to cancel and why I wanted to cancel which also included the fact I was told the chatbot would increase new patients to our office. I had to make a new website, since the website they made was not acceptable and able to access. We did get a few new patients at first, but then quickly fell off, especially since I told them I wanted to cancel my account. They did reply and stated that I was under contract and would have to wait until the end of the contract. As part of the contract they were supposed to be an account representative contact me monthly. That has also stopped. The contracted started 7/18/2024. They did tell me since I was not going to use their website I could choose other products that were of equal value to the website. I did not truly want the chatbot or any of their other products even from the original sales pitch and now they want me to continue to pay for something they lied about. I want them to stop charging me and cancel their service since they are not giving me the service they offered to start. I do have a contract and it says nothing about the "webdesign" being a lease I should be refunded Nov/Dec Payments and any other after since I contatced and canceled 11/11/2024

  Business Response

  Date: 01/14/2025

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our **** company, I am here to assist you and address your concerns.
  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.
  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.
  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.
  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: ******************************************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have called and emailed your support staff multiple times before I contacted BBB. I was told that there was nothing that could be done except giving me different products which I did not want. The information you are asking for was sent in the complaint as well as the contract. Having me just contact your support staff again is not a resolution. It is just a way for you to get this complaint closed. I will not close the complaint until you offer a way of fixing this and offering different products is not the answer. Canceling the account and refunding is the answer. I was lied to about the product to get me to purchase. That is not the proper way of business. I have attached the contract I was given again.  The contract is only an invoice really. If there was any other contract it was never given or shown to me.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  Holistic Family Care
  
  
  
   
  

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company DearDoc sold their services to us regarding marketing for our office. Such services included having a weekly personal campaign manager, weekly updates and account performance analysis. They proposed a discount rate and we paid $6000 upfront based on the services that were sold to us. Since signing up in March 2024, there has been significant lags in communication, I, the client has had to initiate almost all of the conversations to ask where the account is in terms of performance, why aren't certain platforms up and running. I've had to have this same conversation with several DearDoc employees all of whom provide the same response "we're sorry, we don't want this to be your experience". At this point, it seems fraudulent to take a client's money upfront $6000 and not deliver any of the services as promised. It's been 3-4 months that I have had to chase DearDoc just to have my account up and running. Other responses from DearDoc has been "it must have been overlooked, we're really backed up, don't worry we will get to you" This completely contradicts what the initial contract and terms has to offer. My office cannot receive new leads if DearDoc is not delivering the services they sold to us. I have asked to cancel my contract & get a refund for lack of services, poor communication and in general services have been delivered as promised. I feel completely scammed by DearDoc and the way they conduct their business is highly unprofessional and questionable.

  Business Response

  Date: 06/24/2024

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our ************* I am here to assist you and address your concerns.

  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.

  Any additional details or feedback you would like to share about your experience with our product.

  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.

  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.
  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.

  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.

  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
  Email: *************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.
  Best regards

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14/2024 amount $4,437.24 at $369.77 per month to do Artificial Inteligence services.Nature of dispute: Did not allow cancellation when we completed steps to stop automatic withdrawal for services. We did not allow access to website or social media to be able to start services. **************** spoke to ************************* and stated that there was a tentative challenge with the lease before agreeing to the program. He promised he would work with her for this. He said that this program would help with the volume of calls coming to the front desk by using AI which is available 24 hours. It would be able to answer questions regarding insurance and screen them and answer basic questions. On 3/14/24 the phone call, ******* said to give him the credit card prior to the review of the contract/credit card authorization agreement. On or about 3/21 we spoke to *********************** and he stated that the service does not help with the reception desk issues and stated that he would report to management about ************************************* pressure sales techniques. On 3/25 we sent email to cancel services and set up the required meeting via phone. That meeting was done on 3/29 that was the only 2-step required to cancel.

  Business Response

  Date: 04/24/2024

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our ************* I am here to assist you and address your concerns.

  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.

  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.

  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.

  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.

  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.

  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.

  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

  Email: *************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.

  Best regards

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DearDoc is a highly unethical, manipulative, and deceitful company. I received multiple calls to my clinic from *********************, an aggressive salesman in March 2023. He said they work with WebMD and were interviewing different practitioners in the area to be featured on WebMDs enhanced profiles for our specific professions & that when someone searched for "x" in our area, we would be featured. He employed high-pressure, bait-and-switch sales tactics, as this is not what they were selling and they are in no way affiliated with WebMD. He insisted that this discounted rate would only be available on this call and would not be available if I hung up the phone, so I signed the contract for an annual subscription of $2700 without having ample time to review it.They promised me an AI chatbot that would work as a receptionist but I wound up hiring a receptionist 1 month later as the product actually created more reception work for me, instead of less. The chatbot is very basic and regurgitates the same information already on the website. After signing up for the products/services in Mar 2023, I continually asked them about the WebMD enhanced profiles, and it took until Nov 2023 for them to be created & don't function as promised.I took the chatbot off my website and ****** listing because it was creating more work for me and confusing patients. I knew this was an annual subscription, so even though I had not been using the products for months, wanted to make sure I would not be charged again. In Dec 2023, I contacted their support and asked if I was on an auto-renewal plan. They said I was not. I said I wanted to cancel it after my yearly contract was up. On 3/22/2024 my credit card was charged $2969.42. This is more than the original contract I signed at $2700. There is no explanation why. I did not receive any notification of this auto-renewal. This is in direct violation of New York state law 5941--B. There is no clear way to cancel your subscription.

  Business Response

  Date: 03/28/2024

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience you have experienced and understand your frustration regarding the refund and perceived lack of value in our product. As a customer support representative for our ************* I am here to assist you and address your concerns.

  In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product.

  Once we have this information, we will be able to investigate the matter thoroughly and provide you with an appropriate solution. Our goal is to ensure your satisfaction and resolve any issues you may have encountered.
  Please be assured that we take customer concerns seriously, and we are committed to providing a positive experience for all of our users. While we strive to offer a high-quality product, we understand that it may not meet everyone's expectations. In cases where customers are dissatisfied, we have a refund policy in place to address these situations agreed upon when signing your contract.

  Regarding the refund process, our support and billing team will work closely with you to initiate the necessary steps and ensure a smooth resolution. We kindly request your patience during this process, this resolution will be aligned with the agreed upon terms of service and refund policy. We suggest you review your contract and the signed and agreed upon terms of service and refund policy. Our team will be in contact soon to go over the options available to proceed.

  In addition to addressing your refund request, we value your feedback regarding the perceived lack of value in our product. We are constantly working to improve our offerings and would appreciate any specific details you can provide about your experience. This information will be shared with our product development team to help us enhance our product and deliver greater value to our customers.

  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work towards a resolution. Rest assured that we are committed to making this right for you.

  Please reply to this message with the requested information, and we will prioritize your case and provide you with a prompt response. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

  Email: *************************************
  Phone: **************
  Thank you for your cooperation, and we look forward to assisting you further.

  Best regards

  Customer Answer

  Date: 03/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Their generic response asked for:

  "In order to better assist you, could you please provide me with the following information:
  Your contract or any other relevant details related to your purchase.
  The specific issue you are facing or the reason for requesting a refund.
  Any additional details or feedback you would like to share about your experience with our product."

  I have already given DearDoc's support all of this information and have not received an answer, hence why I filed this complaint. I also have given all of this information in the above complaint, in addition to submitting my contract to them. I also submitted proof of a conversation with support in December 2023 where they told me I did NOT have any auto-payments; I responded to support that I intended to cancel my subscription after my 1 year contract was over and was glad I didn't have an auto-payment.

  I followed their specific cancellation protocol by going through a 30 minute zoom meeting on 3/26/24 with a "customer care representative" and my account is STILL not cancelled. I also have proof of DearDoc admitting to not giving me a notice of auto-renewal payment for another ANNUAL subscription, which is against NY consumer protection law (need to give ***** days notice). 

  I have not even used their services since 10/23 (even though I had an annual subscription until 3/21/24) because they were a hindrance to my business.  They did not hold up their contract, as I have never received a WebMD enhanced profile (was supposed to have one for 12 months); the one they created for me months after they were supposed to lists me under the wrong profession and it is a basic, free profile. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 04/26/2024

  Thank you for your patience and for bringing your concerns to our attention. At DearDoc, Inc., customer satisfaction and trust are our top priorities, and we regret to hear that your experience has not met your expectations, despite our efforts to resolve the issue.
  
  We want to assure you that your feedback has been received with the utmost seriousness. It has prompted us to thoroughly review our resolution process and ensure that all possible measures have been taken to address your concern effectively. We are continuously striving to improve our services and customer experience, and your feedback has been instrumental in this ongoing process.
  
  While we believe that the steps taken have comprehensively addressed the issue, we understand and respect your perspective. We sincerely apologize for any inconvenience or frustration this matter may have caused.
  
  Please know that we are committed to learning from this experience and making necessary improvements to prevent similar issues in the future. We value your business and hope to have the opportunity to serve you better moving forward.
  
  Thank you for your understanding and for giving us the opportunity to address this matter.
  
  Warm regards,

  DearDoc Support

  Customer Answer

  Date: 05/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   You keep sending generic responses about how you have done everything to resolve the issue, but you have done absolutely NOTHING to resolve it. This is completely unacceptable.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************