ComplaintsforManhattan Club
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Complaint Details
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Initial Complaint
05/15/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I was referred to the timeshare company by a friend. I went to see the property in ******** along with a different friend on 09/13/2009. I was greeted by a salesman and herded into his office. I was with the salesman for more than 5 hours. The salesman spoke at length about golf and various amenities at different resorts. The salesman assured me I would be able to use the unit at any time. I was led to believe I could take luxury vacations at great cost savings through exchange companies such as RCI. I was led to believe I was purchasing vacation property which was reserved exclusively for the use of owners. Timeshare salespeople convinced me the timeshare was an investment which would increase in value and which could be later sold for profit. I wanted to leave but was afraid to inform the representatives. After approximately 5 hours, I agreed to buy a timeshare. I did so with the belief I would be enjoying benefits exclusive to owners and was purchasing valuable vacation property. I was not represented by a real estate agent and no one from the Homeowners Association was present at closing. I felt rushed through the documents without having time to read the closing documents. Exchange companies and fees for exchanges were not explained. The rescission period was not discussed. I was given other dates and units other than the one the timeshare purchased. I am rarely successful in using the timeshare because the company makes it too inconvenient to use. I subsequently learned the company made the units available for rent to the public. I have been able to use the timeshare only 4 or 5 times and not on the dates I requested. I have not used the timeshare since 2018. I was led to believe this was an option at the time of purchase. I am treated rudely and told no such option exists. I did not receive invoices or billing statements. Rather, my credit cards are charged, and the charges vary, and dates are inconsistent.Initial Complaint
04/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have, at this point, exhausted all options to find a resolution to my issues with this company directly. I need to move forward with canceling my ownership of this company as soon as possible now for several reasons. I have tried conveying my issues to this company and have not been given any real tangible cancellation options. The only response that I received from this company was that I was put on a deedback list. This was stated with no real timeline of when this deedback option would be actually available to me. I was given no further information. The only other response I received was being referred to a lawsuit online that was filed against this company. No one is listening to my concerns or why I need to move forward with separating from this company as soon as possible. I need someone from this company to reach out to me to give me more information about real tangible cancellation options.Customer response
05/04/2023
Better Business Bureau:
At this time, I have not been contacted by Manhattan Club regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
09/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing this letter to demand the relinquishment of my membership. I no longer have any intentions of utilizing your services and have not used them in several years. At my age and current income, paying for something Im no longer utilizing is draining and not feasible. The passing of my husband changed my financial landscape as well. I do not travel alone and trips together was the primary reason we purchased this. As a longtime member of yours, I thought I could easily sever ties, but the Manhattan Club has made it difficult. At one point, they sent me a release offer, then rescinded it. Clearly they have the means to provide the resolution I'm seeking, but would rather harass payments out of me. This has deepened my desire to sever any connection with them. It is of the utmost importance that my contract is cancelled! All I want is for the previous offer to end my membership to be honored. I will pursue this matter through whatever channels necessary until a reasonable resolution is met.Initial Complaint
07/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My name is *****************************, and I am submitting a complaint to the Attorney General regarding my timeshare ownership with the Manhattan Club. I made this purchase about ************************************************************************************** at the point of sale. I was never informed that there would be such a massive rise in maintenance fees over the years. The price is not justified, as it is never easy to make a reservation. I was told that if I could no longer handle the ownership, I could easily sell, transfer, or rent the property. I have come to learn that this property is impossible to sell and renting it out wouldnt be of any help to me, as it would not bring in enough money to cover the outrageous maintenance fees. I relied up on the information the representatives shared with me. They made it sound like it was a safe investment, because if things didnt work out, I would always have feasible options to end the membership. The timeshare has never helped me make any amount of money as promised, it has only drained me of my finances. Ive hardly used the membership in the past few years, making the ownership even more burdensome. My income has drastically changed over they years. The amount of money I have has been reduced by 60%. There is no possible way for me to maintain an open and active account with this company. I strongly feel that I have given them enough of my funds for over a decade. I have never had anything to show for it. Enough is enough. Please help me to bring this membership to an immediate close.
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.