Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This fraudulent business is now going by AirfareAssist, and Kayak.come has routed flight bookings to this 3rd party. They have several different people who call and phish for information and more money by saying that the airline company increased the price and didnt confirm the ticket. (When that didnt work) they called the next day telling me I need to buy my seats (my flight is 3 months away) when that didnt work, I finally got tickets in my email- feeling suspicious I called the airline to find out the tickets were cancelled and those ticket numbers are not valid. They gave me another ticket number that is valid but AirfareAssist didnt give me these numbers, I suspect it is a game that is played and Ill never actually get on that flight so I called and asked to cancel in which the guy tried to talk me out of and I insisted. He then emailed me saying the airline cant confirm my ticket (not a flight cancellation confirmation) said Id have my money back but I dont and its scam all of it. Stay away from this company, and Kayak because clearly they arent doing their due diligence keeping these scammers at bay.

  Business Response

  Date: 11/26/2024

  Dear Passenger,

   

  Thank you for writing back to us. We would like to inform you that as per the information mentioned in your complaint and images this booking does not belongs to our company. I would request you to please recheck the details and contact the correct booking source.

   

  Thanks Regards,

  Customer Relation Team

   

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/10/24, I was attempting to contact *********** to verify my seat assignment for a flight; however, the number that I called ended up being for FlightsAssist. I had originally booked my flight through Celebrity Cruise Lines but when I contact them, they referred me directly to the airline for my seat assignment. I explained my situation to the ***resentative from Flights Assist, who continued to put me 'on and off hold' while asking me questions about my travel, my cruise and asking for the answers to some security questions verifying my identity. During this phone call, I was alerted by Celebrity Cruise Lines (via email) that I was attempting to change my password on their website; however, I now realize that the *** I was speaking with was trying to 'hack into' my Celebrity Cruise Line account to obtain information regarding my flights for the day. After 45 minutes on the phone with the *** from FlightsAssist, I was told that I needed to pay $186 for my seat assignment. I provided my credit card and was changed at total of $364.96 for 'airline taxes' and not given a seat assignment! I was sent an email that I needed to 'agree' to the 'terms and conditions'. I'm disputing the fact that FlightsAssist did not provide me a seat assignment (which is what I was asking them for) but charged me for 'airline taxes'? I have already reached out to my credit card company but they are unable to assist me. Please help me to obtain a refund for a service that I requested/paid for but wasn't provided. I have emailed the company (Flights Assist) and the parent company (Flights and Holidays UK) and attempted to contact them using several different phone numbers which are never answered.

  Business Response

  Date: 11/07/2024

  Dear Passenger,
  
  We apologize for the inconvenience caused to you.
  
  As checked with the concerned team, you have already raised a dispute with your Bank for the refund.
  
  Kindly contact your Bank for further solution.
  
  Once again we apologize for the inconvenience. We will wait for your reply and we are surely on our toes to work and resolve it on priority for sure.
  
  Thanks and Regards,
  Customer Relations Team

  Customer Answer

  Date: 11/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   My credit card company has declined my dispute of the charge.  The charge has been added back to my account.  See pics attached of letter and my statement.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ***
  
  
  
  
   
  

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business continues to ignore my documentation provided that my credit card company has declined my dispute of the charge and I have a pending charge on my statement.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ***
  
  
  
  
   
  

  Business Response

  Date: 11/26/2024

  Dear Passenger,

  We have received the documents shared by you and we are still working on your complaint. Would request you to please allow us time till Monday (12/02/2024)  we will definitely provide solution for the concern.

   

  Thanks Regards,

  Customer Relations Team

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5, ************************************************************************************* our room, on an upcoming cruise. I saw a phone number and called, not knowing I was speaking to flights assist, and had no relationship to Royal Carribbean. I was told in order to provide the extra beds in the room I had to pay $500.00. They sent me an email which said I had to respond with "yes I confirm". After I was charged, I thought it was suspicious and I realized I had called another number that was not the actual royal Carribbean. There is no record of this on my reservation and is a total scam! I have proof this is not on my reservation. I submitted a dispute to my bank, but because this is a future service, and they showed the bank email I said "yes I confirm" the charges, they can not issue a refund. I am also not able to reach anyone at this company. I have proof that shows no services are being received and this needs to be handled. This company is a complete scam. I have attached two documents, one from *************** showing the receipt of the cruise and it clearly explains the bed situation: Stateroom 7228 has the following bed configuration:Possible Bed Configuration: 2 LOWER TWIN BEDS - CONVERTED TO QUEEN, SOFA BED DOUBLE Available Upper Berths: 1 If your stateroom includes an upper bed displayed in the ************ section above. Please know the upper bed is only recommended for guests without mobility concerns who are ages 6 and older. Additionally, the upper bed has a weight limit of 300lbs. For your safety, the upper berth is stored away, and the stateroom attendant will open your upper bed during turndown.the second email is from flights assist and shows the scam charges. furthermore, there is no way to get in touch with this company. any phone call goes un answered.Any help you can provide is appreciated. thank you.

  Business Response

  Date: 10/22/2024

  Hi Team,
  
  We received a call from customer name ******* ************ on 08/04/2024 with contact number - ************ and he called up and said that he is looking to chaange bedding type from 1 king bed 
  so agent told him with various option i.e - One double sofa bed in staterooms with up to four or five guests and One fold-down Pullman bed in staterooms with up to five guests. Agent quoted a 
  Total Charge of $500 USD to change bedding type he agreed and then we have sent him the email and also requested him to check all the terms and conditions mention on the email. He agreed to all 
  the terms and conditions and we have spoken to RC cruiseline and change the bedding type and we have also sent delivery proof on the same day. We have not received any call or email from
  passenger stating that he is not satisfied with the services provided by us and on 08/11/2024 we received a dispute from passenger and since we have provided all the services to customer we have
  share the documents with customer's bank and they have closed the case in our favour.
  
  Thanks 

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I was able to reach "flights assist" and spoke to someone named *******. I have attached an audio recording of my phone call with this individual and in it I explained I wanted a refund, and they clearly say they will process it. Which hasn't happened. I demand a refund. 

   

  I reached out to my bank to issue a charge dispute, and was told because this is a future service they can not prove I haven't received this yet and therefor I need to handle this with the merchant. 
  

  *************** DOES NOT RECOGNIZE THIS COMPANY, AND ALSO DOES NOT CHARGE FOR EXTRA BEDDING! THIS IS A SCAM!! 
  

  This sort of scam is common if you look through other complaints on the Better Business Bureau. They send an email, make you agree to the charges, and then provide proof when you try and dispute it. This is criminal and I demand a refund immediately. If this isn't resolved I will proceed with legal prosecution. 
  
  
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  Sincerely,
  
  ******* ************ 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ************
  
  
  
  
   
  

  Business Response

  Date: 10/26/2024

  Hi Team,
  
  We received a call from passenger name ******* ************ on 08/04/2024 with contact number - ************ and he requested to change bedding style as he was sailing with 2 kids for Royal
  Caribbean Cruise line ship name Utopia of the Seas with Booking id as ******* and sailing date is 12/9/2024 - 12/13/2024. We quoted him a price of 500 USD and agreed to pay the charges for 
  extra bedding. We have sent him an email along with all terms and conditions and also requested him to check the email before replying. We have also contacted *************** cruise line to change
  the bedding style. We would also like to address that we never misrepresent our self on call or on email as we always mention the logo of our company along with terms and conditions so no point
  of saying it as a scam and we have listened the call recording ******* agree to initiate refund for the transaction but before that we received a dispute from passenger end on 08/08/2024 since
  we have provided the requested service so we have sent all the documents to customer's bank and they also closed the case in our favor after checking all the required documents.
  
  Thanks 
  

  Customer Answer

  Date: 10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  This is to reiterate, this company does not do any work with ***************! *************** does not show this on the record as of today10/29/2024 and I insist on a refund! I have not gotten any refund to my account as of 10/29/2024  

   

  This company is simply saying they are providing required documentation, and not providing a product. Therefor stealing my money. Once again, *************** does not charge for additional bedding.

   

  I demand a refund immediately!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ************
  
  
  
  
   
  

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Airlines Name ********************* Confirmation#***IGP Total Number of Seats(s)04 (Round trip)Seat type Window seat **************** (if any)Will Get the seat number within 24 Hours of the departure . PASSENGER(s) NAME ***** ****** - 16/02/1956 TRANSACTION SUMMARY Master Card ************* Card Holder Name ***** * ****** TOTAL DUE AMOUNT ****** USD As it shows we were charged for assignment of 4 window seats and were told that an e-mail would be sent with seat numbers. E-mail never came and every call to the agent we were told it would come before the flight time.. It never came and at the check in for the flight they knew nothing about any seat assignments. after numerous e-mails to Flightsassist with no response we decided to file a complaint. We did receive an e-mail saying "call us" but the number was no good. numerous attempts to contact the agent have failed ******* case you need it the confirmation number for the flight is ****** THANK YOU

  Business Response

  Date: 10/18/2024

  Dear ***** * ******,  
   
  Greetings from Flights assist!
  
  I hope this mail finds you in good health!
  
  At the onset, we sincerely apologize for the inconvenience caused. We make every possible effort to provide the best viable services to our passengers. As a customer-focused company, feedback, whether good or bad, is extremely important to us, as it is only through the receipt of information such as this that we can assess and improve the services that we offer.
  
  
  Regarding your Flight reservation, we have initiated a full refund of ****** USD charged on 04 Oct 2024. We initiated the full refund on 15 Oct 2024  to MASTER ending ******** as per the original form of payment. The refund process will take 7-15 business days. I request that you please keep in touch with your bank, as they will be the right people to assist you regarding your concern from now on. Once the Refund reflects on your account, the Case stands close to our end & there will be no further dispute.
  
  Once again, thank you for your time and for giving us a try. If you have any other questions or concerns, feel free to just reply to this email. We will be here to help you in the future.

  Customer Answer

  Date: 10/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. In regards to # ******** the situation is resolved. They have refunded the amount and apologized. Thank you for your assistance.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 05, 2024, I contacted this company **************** to cancel a Royal Carribean cruise because of weather conditions. I was told they be able to give 60% cash credit and 40% in a voucher towards my next cruise. But I would have to pay $900.00. Because I didn't have insurance when I booked with ***************. I used my credit card and the charge was done by Flightsassist. I did not recieve any refund of cruise. And *************** stated because I neglected to cancel on time they could not help me. Not only did they not cancel officially for me. They did not help with a refund or credit.

  Business Response

  Date: 09/26/2024

  Dear Passenger,

  We deeply regret the trouble this has caused. We do not expect to provide this level of service.

  You have our word that we put our customers first and do all in our power to provide the best services possible.
  However, your feedback has been assigned to our dedicated customer service team and they will try to mitigate your experience.

  Please allow us a time till for a week and we assure you will give you a solution on your refund/credit status.

  
  Thanks and Regards,
  Customer Relations Team

  Customer Answer

  Date: 09/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****-*****
  
  
  
   
  
  

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was calling ****** Travel customer support but my call was answered by Flights Assistant (I understand that companies use this thing called "dark patterns" to retrieve calls not intended for them). I was trying to get my confirmation number so I could confirm my flight on **************. The ** A. Agent told me the transaction failed. He said that he could make sure that I had a seat but I would have to pay $128.99 first. He coerced me into thinking I wouldn't be able to fly to ********** on 4/10/24 if I didn't pay, so I paid. Later I saw that ****** had sent the confirmation in an e-mail. If I had gotten to a legitimate ****** CSR they would have told me that without charging me. Flight assistant would not refund my money even through I was told that once **A. received the money they would see what they could do.

  Business Response

  Date: 09/18/2024

  Hi Team,We received a call from customer name **** *** ******* on 03/21/2024 with contact number - ************ and she called up and said that she booked Flight reservation for **** * ******* (Apr-15-1948) using ************** and asked booking status from agent. He checked with confirmation number ****** by contacting ********* and we came to know that flight schedule was changed by ************* and same was informed to the customer name - **** * ******* and we quoted a price of $128.99 USD to fix the changes with delta airline she agreed to pay the Total amount of $128.99 USD to fix schedule change in the reservation and we have sent an email mentioning terms and conditions and total charges and she authorized the charge then only we have charged the card after taking approval from her. We ask **** to read terms and condition and price mentioned on the email. We spoke to ************* and asked them to fix the changes and we got the reservation confirmed and we have also share the * Tickets along with a copy of *-tickets and ticket number on her registered email address ****************** on 03/21/2024. We have not received any call or email from passenger stating that she is not satisfied with the services provided by us and on 04/08/2024 we received a dispute from passenger and since we have provided all the services to customer we have share the documents with customer's bank and they have closed the case in our favor.Thanks

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have also been scammed. I thought I was speaking with a representative (***** from Flightsassist) of *********** to confirm my booking and I had a question about the conversion rate. However, I was told to that my booking is not actually confirmed without paying a Lisbon tax of $220 (which I already paid with ***********) and without paying that my reservation will be cancelled immediately without a refund. I thought it was very unprofessional and that I was in a middle of a scam as he urgently wanted me to proceed with the $220 payment. I told the fake agent that I need to hang up. He harassingly called and texted me 3 times, and also yelled over the phone that I have to pay that $220. I told him that this behavior is inappropriate, and I will report him and his company. In the end, he charged me $220 TWICE and this transaction is now pending, I have emailed and called them a few times to refund this transaction and no news or confirmation in writing that they will do that. On top of that, they fraud my identity and tried to cancel my bookings 4 times.

  Business Response

  Date: 09/09/2024

  Dear *********,
  We deeply regret the trouble this has caused. We do not expect to provide this level of service.
  You have our word that we put our customers first and do all in our power to provide the best services possible.
  However, your feedback has been assigned to our dedicated customer service team and they will try to mitigate your experience.
  Thanks and Regards,
  Customer Relations Team

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **FRAUD ALERT** On July 1, 2024, at approximately, I conducted a ****** search for the customer service number of Norwegian Cruise Line (NCL). The search results displayed the phone number **************, which I believed to be the official NCL customer service line.When I called this number, a gentleman answered, identifying himself as a representative of NCL. He gathered information regarding my cruise and discussed the reservation update I wished to make. After allegedly making the update, he informed me that a change fee of $798.00 USD was required to proceed. Trusting that I was speaking with an NCL representative, I provided my **** card information and processed the *** security clearance for the charge.On July 4, 2024, I noticed that my online NCL account reflected no name change update and I contacted NCL using the telephone number located on their legitimate website *******************. NCL informed me that no change order by Flights Holiday had occurred on my behalf. I then proceed to order the name change which was billed at $527.68. However, there are no records of any fees or change orders processed by Flights Holiday in my NCL account.The fraudulent transaction purported by Flights Holiday was reported to the **************** In response, Flights Holiday refunded $50.00 on July 11, 2024 and provided **** with numerous forged/fradulant documents in response to the **** inquiry. At this point, **** processed the rebuttal by Flights Holiday as a legitimate merchant reply and closed the case. I contacted **** shortly after receiving the case closure notice and inquired how the **** Fraud Dept reconciled the fact that Flights Holiday never contacted NCL nor represented me in any form or matter. It is my allegation that Flights Holiday fraudulently charged me for services that were never rendered. Furthermore, I believe that the documents submitted by Flights Holiday are forged and/or fraudulent, lacking any real-world relevance or application.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a ticket booked through **************** I missed my flight out of ********. I called BA help line, and was put through what I. later realised was FlightAssist. They rebooked my three tickets for $8300. I saw the same tickets online for $5000. They told me that BA would refund me the difference, which happened to be the price I paid for my tickets originally. I was stressed and therefore accepted. It is almost one year later. I have had countless lengthy phonecalls with this representatives from this company. Some lasted more than an hour (I was put on hold multiple times). I was told "someone will get back to you within 24 hours". No one ever did. Emails initially were answered with "your refund is in process!". "It takes 3-5 business cycles!". They lied. Multiple times. They scammed me out of over $3000. I just cannot believe that the way I got to deal with them was by BRITISH AIRWAYS transferring me to them, without my knowledge. I tried calling again today and all phone numbers (even the 24 h) are going unanswered.

  Business Response

  Date: 08/15/2024

  Dear *********,
  
  We apologize for the inconvenience caused to you.
  
  As checked with the concerned team, we had already raised a refund request with British Airways.
  As your flights were cancelled by the airlines.
  
  Once again we apologize for the inconvenience. We will wait for the reply and we are surely on our toes to work and resolve it on priority for sure.
  
  Thanks and Regards,
  Customer Relations Team

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 19, 2023 I tried to check into a flight I had booked for two several months earlier directly through American Airlines traveling from *** to DSP. The flight had been changed a dozen times and had finally been transferred to ********************. Upon checking in on Dec. 19, I was told the tickets were "lost". After talking to both airlines they decided to bring in Flightsassist. With all three parties on the phone, I was told that to take the flight for my month long vacation in **** I would need to pay for the tickets again. I was promised by all three that I would be reimbursed the $7,152.50 price I was required to pay again for the tickets. After several months of requesting the refund, both directly and through the credit cards they have all refused to refund the charges. Bottom line, I paid for 4 tickets and used 2 and have been refused a refund for the extra unused tickets. I was promised a refund. I have been scamed out of $7,152.50 by the three parties, including Flightsassist.

  Business Response

  Date: 05/18/2024

  Dear *********,
  We deeply regret the trouble this has caused. We do not expect to provide this level of service.
  You have our word that we put our customers first and do all in our power to provide the best services possible.
  However, your feedback has been assigned to our dedicated customer service team and they will try to mitigate your experience.
  Thanks and Regards,
  Customer Relations Team