Reviews

Review Details

• Review fromCeline T

  Date: 01/21/2025

  1 star

  Celine T

  Date: 01/21/2025

  Le 1er dcembre 2024, j'ai ** recours ce service pour une annulation avec Expdia, on m'a factur 144 Cad et je n'ai toujours pas r** mon remboursement. Fraude ???

  Flightsassist

  Date: 01/23/2025

  Dear ****** *******,Thank you for reaching out to us via the Better Business Bureau (BBB) portal. We apologize for any confusion or frustration regarding your refund.Upon reviewing your case, we can confirm that the refund was processed by ******* on [Jan 14 2025]. We understand that you have not received the funds yet, and we recommend checking with your ****** Account or bank, as sometimes there can be delays in processing the refund on their end. Since I am not getting any option to attach proof so I am sharing transaction id for refund ***************** (Transaction amount ****** CAD from **** Card) other Transaction Id is for ****** CAD with ****** Account ****************. If the issue persists or if there are any further questions, please do not hesitate to contact us directly, and we will be happy to assist you further.Thank you for your patience and understanding.Sincerely,Customer Relations Team

• Review fromMike W

  Date: 11/26/2024

  5 stars
  Due to sudden illness of a family member, I contacted customer service on their behalf to cancel flight. Agent ***** ***** was both friendly and patient helping me gather the information needed to modify flight reservations. The overall experience was quick and quality customer service. Thank you ***** :)

• Review fromDonald P

  Date: 11/25/2024

  3 stars
  I am having an incredible frustrating experience with Flights Assist. My issue goes back to September 11, 2024, when I called ********** to inquire about their pending strike. I spoke to a person who I believe was an ** agent. I had 2 air tickets and was concerned about the strike and wanted to consider other options. This person, who I believe was from **, told me he could cancel my ** tickets and I would get my refund within 5 to 10 business days. He promised refund would arrive and I agreed, based on his promise, to purchase 2 West jet tickets and cancel ** tickets. I needed the ** refund to pay my cc card as I could not carry the cost of 4 tickets. Well, after 3 months of talking with these people I am still waiting for my refund. Currently 2 supervisors working on this apparently. We have talked on the phone (at least 25+ times in the past 2 months) and they continuously say to be patient. They promise to call with updates, they don't call. They don't respond to e-mails. The fact that they were able to get me the West Jet tickets tells me they are for real. But me thinks they are scammers, fraudsters, criminals, and all belong in jail. Absolutely disgusted with them!!

• Review fromPatricia U

  Date: 11/04/2024

  1 star

  Patricia U

  Date: 11/04/2024

  Was also scammed by these em people. I called a phone number posted online and believe that I was dealing with ******** directly and was told that I needed to purchase a new ticket to resolve my issues. Purchased new ticket with the understanding that I would receive a refund of the original ticket. ******** refuses to refund ticket and I am out over $1000. Beware!!

  Flightsassist

  Date: 11/05/2024

  Dear Passenger, We deeply regret the trouble this has caused. We do not expect to provide this level of *********** have our word that we put our customers first and do all in our power to provide the best services possible.However, your feedback has been assigned to our dedicated customer service team and they will try to mitigate your experience.Thanks and Regards,Customer Relations Team

• Review fromJeffrey S

  Date: 10/29/2024

  5 stars

  Jeffrey S

  Date: 10/29/2024

  ******* was an amazing help. Thank you for providing great customer service.

  Flightsassist

  Date: 10/30/2024

  Dear Passenger, We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this. We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer. Thanks and Regards, Customer Relations Team

• Review fromYolanda K

  Date: 10/26/2024

  1 star

  Yolanda K

  Date: 10/26/2024

  I had a nightmare experience with Flightsassist travel agency. I spoke for 90 minutes with Mr. **** about a trip to ***** in October 2024, requesting a Saver Fare. Though he agreed to match Emirates' price, I later learned I couldnt choose my seat with the Special Fare ticket. After many calls to resolve the issue, Mr. **** was unprofessional, and communication with the agency was frustrating. I only received a small refund, but the ticket wasnt upgraded to the Saver Fare. My complaint letter was returned, and customer relations offered no real ************** should avoid this agency and seek alternatives.

  Flightsassist

  Date: 10/28/2024

  Hi Team,We received a call from passenger name ******* ****** **** on 03/12/2024 with contact number - ************ and he requested to book a new flight with Emirates airline from IAD - DXB leaving on10/15/2024 and returning on 10/25/2024. As per customer request we have booked a saver fare and as per Emirates airline, Seat selection is chargeable as per the fare rules. We received and emailstating customer dissatisfaction on 03/27/2024 and we immediately took action on this and initiated full refund of $1145.52 USD also once tickets were booked in saver fare it can't be upgraded asFlex or Flex Plus tickets as per Emirates Airline also as per fare rules free seats were automatically assigned at the time of check in. We have already informed about the refund status on theemail and passenger had alreday acknowledge on the same.Thanks

• Review fromjeff c

  Date: 10/08/2024

  1 star

  jeff c

  Date: 10/08/2024

  i booked our cruise through carnival cruise line. we missed the cruise due to bad weather and our flight got grounded. when we got back home i called carnival and got transferred to flightsassist i told them all of our info for the cruise and asked for a refund the *** told me i had to buy trip protection for me and my wife was ******* and some change. he said i would get a full refund of ******* for our suite we had. carnival cruise refunded us port fees and taxes back. flightsassit never should have charged us anything. they have people working with them scamming people out of money. from what i see on here they just give generic response and never refund. this company needs to be sued in a civil suit for everyone on here. i am contacting the *** and have them look into this company

  Flightsassist

  Date: 10/09/2024

  Dear Passenger, We sincerely regret any inconvenience we may have caused you. We would like to inform you that we never misrepresent our self as a cruise line representative. We always inform that we are independent travel agency also when you called us we have sent all the email mentioning all terms and condition and with company logo so there is no point of saying scam also we have As checked with the concerned team, you have already raised a dispute with your Bank and it is still under process, We have not received any credit from the bank, Thanks

• Review fromGreg K

  Date: 10/03/2024

  1 star

  Greg K

  Date: 10/03/2024

  Its a scam. They represent themselves as the agents of the company. In my case Royal Caribbean and rip you off. They do not provide what they say. I didnt even know who they were until I saw credit card bill

  Flightsassist

  Date: 10/04/2024

  Dear Passenger,We sincerely regret any inconvenience we may have caused you. We would like to inform you that we never misrepresent our self as a cruise line representative. We always inform that we are independent travel agency also when you called us we have sent all the email mentioning all terms and condition and with company logo so there is no point of saying scam also we have As checked with the concerned team, you have already raised a dispute with your Bank and it is still under process, We have not received any credit from the bank,Thanks

• Review fromMike B

  Date: 09/25/2024

  1 star

  Mike B

  Date: 09/25/2024

  This place is 100% a SCAM!!!! They misrepresented themselves as *** ******. They will have your booking info because they are a fraudulent company fronted as a travel agency. They charged me $450 for gratuities and only sent $128 to *** and kept the rest as a "Service Fee" and then charged a $9.66 processing fee. They will not respond to calls or emails. Avoid at all cost!!!!

  Flightsassist

  Date: 10/28/2024

  Hi Team,We received a call from customer name ******* ***** on 07/13/2024 with contact number - ************ and he called up and said that he would like to pay for the gratuity for his cruise reservation with MSC Cruiseline reservation id - ********. We quoted him a total price of $450 USD and we have also mentioned break up charged ($128 USD + 322 USD) in the email and we have sent an email mentioning the detailed break up information about charged along with ****************** and he agreed for the charges and later on we sent him the receipt on 07/13/2024 along with attached proof that we have paid for the gratuity, we did not receive any call from him stating that he is not happy with the service fees of $322 USD else we would have taken action on that at the same time. On 08/07/2024 we received a dispute from his end and since we have provided all the services which was promised to the customer we have sent all the required documents with customer bank. They reviewed all the documents and later on bank close the case in our favor.Thanks

  Flightsassist

  Date: 10/28/2024

  Hi Team,We received a call from customer name ******* ***** on 07/13/2024 with contact number - ************ and he called up and said that he would like to pay for the gratuity for his cruise reservation with MSC Cruiseline reservation id - ********. We quoted him a total price of $450 USD and we have also mentioned break up charged ($128 USD + 322 USD) in the email and we have sent an email mentioning the detailed break up information about charged along with ****************** and he agreed for the charges and later on we sent him the receipt on 07/13/2024 along with attached proof that we have paid for the gratuity, we did not receive any call from him stating that he is not happy with the service fees of $322 USD else we would have taken action on that at the same time. On 08/07/2024 we received a dispute from his end and since we have provided all the services which was promised to the customer we have sent all the required documents with customer bank. They reviewed all the documents and later on bank close the case in our favor.Thanks

• Review fromKaidis N

  Date: 09/14/2024

  1 star

  Kaidis N

  Date: 09/14/2024

  I ****** searched for **************** customer service and this business number came up. I was trying to change my reservation and they said it was going to be $250. I gave them the card number and they said it was declined so they needed me to say I confirm to an email they sent. Long story short when I got to the airport I was not booked in the flight they said I would be. The airline said they didnt see the changes, and I have a voicemail from the airline saying that they believe I was talking to a business giving me false information. This business is a scam.

  Flightsassist

  Date: 09/18/2024

  Hi Team,We received a call from customer name ************************ on 09/12/2024 and she requested to change the flight with Alaska Airline with Confirmation number - GACVLX and she was originally booked for Sep 13 in ****** Saver fare and she requested to make changes for Sep 12. We quoted her a price of $251.99 USD and agreed to pay the charges and later on we have sent her the authorization email on email address - ******************* and we spoke to Alaska airline for changes but unfortunately they denied for the changes as per the saver ticket fare rules and we have already raised the same with out accounts department to initiate a refund on priority basis as we were unable to provide the service but before we have taken action to initiate refund we received a dispute from the same customer and since it was already discussed with accounts team that we were unable to provide the services so she will receive refund through dispute process.Thanks