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          Find a Location

          Babbel has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Babbel

              149 5th Ave Fl 5 New York, NY 10010-6801

            • Babbel

              1601 California Ave Palo Alto, CA 94304-1111

            Business ProfileBabbel

            Tutoring
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            149 5th Ave Fl 5

            New York, NY 10010-6801

            Visit Website
            (888) 901-2932

            Customer Reviews

            1/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            54 complaints closed in last 3 years

            32 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Babbel has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Babbel

                149 5th Ave Fl 5 New York, NY 10010-6801

              • Babbel

                1601 California Ave Palo Alto, CA 94304-1111

              Headquarters
              149 5th Ave Fl 5, New York, NY 10010-6801
              BBB File Opened:
              11/30/2020
              Years in Business:
              17
              Business Started:
              1/1/2007
              Business Incorporated:
              3/27/2014
              Type of Entity:
              Corporation
              Alternate Business Name
              • Babbel Inc.
              Business Management
              • Ms. Julie Hansen, Chief Revenue Officer and U.S. CEO
              Contact Information

              Principal

              • Ms. Julie Hansen, Chief Revenue Officer and U.S. CEO
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Is your child struggling in school? BBB has tips on hiring a tutor

              Customer Complaints

              54 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/31/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I was set up for the yearly subscription and used it for 2 years. I did not realize I was set up for auto renewal and was given no notice that renewal date was coming up. When it hit my account on July 13th I messaged customer service about a refund. They refused even when I states that I had not been notified that the renewal was approaching. They only responded with copy pasted responses about no refunds and offered a voucher to be used later. I stated that I needed my refund. My case was sent to a manager who could look into the issue further they sent me the same copy paste respond about no refunds and offering a voucher. I responded about requiring a refund and declined the voucher, I was then told it was not possible and they would no longer continue correspondence on the issue. I am extremely appalled at their handling of the situation and basically being told to f off.
              Read More
              Read 53 More Complaints

              Customer Reviews

              15 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Susan K

              08/04/2024

              First week went well got to part will you have to fill in the blanks, there was one part where it was two words I dont have a space to make two words. There was no way to make two words so when you make it the word its always wrong. I cannot continue until its right. They have not gotten back to me, six days without being able to continue no one will do anything for me and now Im asking for a refund and I still cannot get anything or anyone to answer me. All they say to me is were looking into this and I dont hear from them I want my money back and if you clear these clowns , They are not interested in you once they get you money. I paid for three months and I cant use the app because I cant continue very sad,Babbel you should be ashamed of yourselfs.

              Babbel Response

              08/08/2024

              Hi there, 

              We are sorry to hear about the difficulties you have been experiencing. 

              I can see that my colleagues have reviewed your case and a refund has already been issued for you. 

              You should see the amount back to your account in the following 7 working days. 

              Best Regards,
              Babbel Team 

              Read 14 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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