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Business Profile

Streaming Service

Peacock TV LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Complaints

Customer Complaints Summary

  • 494 total complaints in the last 3 years.
  • 243 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed I have been paying for a Peacock Premium Subscription with adds. It has gone unnoticed because it's linked to an old school email and ****** account and not my bank. This is clearly a forgotten account and they only want to refund me one month of service when they clearly see the subscription has not been being used. The online agent I spoke with was no help and said there was not a direct customer service number. The Chat assistant name is *****. I asked for a refund or if the payments could be applied to future months under my active account. At this point I would like a log-in statement which shows last time account was used so we can come to a re

    Business Response

    Date: 04/27/2025

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and attempted to contact the customer via email on April 21, 22, and *******. We were unable to attempt to reach the customer via phone call as the phone number listed was not valid. We apologized for any inconvenience that the customer experienced before confirming that they did have an active Premium subscription associated with their alternate email address. We cancelled the subscription and refunded the past years worth of charges associated with the account. If the customer requires any further assistance, we ask that they reach back out and we would be more than happy to assist.

    We appreciate the customer reaching out to our team. Please note that actions taken are not an admission of fault or wrongdoing.

    Customer Answer

    Date: 04/28/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** *****



     

  • Initial Complaint

    Date:04/15/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought Peacocks streaming service paying a year subscription to their with no commercials.With the last two weeks, they have added a minimum of 20 commercials to each show I watch. They say they added limited commercials. This is not true. I am not getting what I initially paid for.They have no customer service number and the help on the website is useless.Dishonest business practices.

    Business Response

    Date: 04/27/2025

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with the customer via email on April 17, 2025. We apologized for any inconvenience that the customer experienced before confirming that they do have an active annual discounted Premium subscription associated with their account. We explained that due to an issue with their payment method, the customers monthly Plus upgrade was cancelled. We cancelled the customers current Premium subscription before assisting them in upgrading to an annual Premium Plus subscription account with the original discounted offer.

    We appreciate the customer reaching out to our team. Please note that actions taken are not an admission of fault or wrongdoing.

    Customer Answer

    Date: 04/28/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ****



     

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    words cannot describe how much I hate talking to foreign support agents. When I initially signed up for peacock a few years back it only costs $19 per year. The following year, when the price increased I reached out to support to ask them if they would refund me the difference and I could keep my price at $19. They agreed. Then I did it again the next year and they ********* for the last few years they have been refunding me the difference and allowing me to keep my annual price of $19.99.I noticed a charge for this year on my credit card statement and decided to reach out to them again explaining that I've been refunded the difference multiple years in a row. While the support agent finally acknowledged that my account history had shown multiple refunds for previous years they continued to tell me there's no promotion for $19 instead of refunding me the difference. I think if you're going to allow a repeat customer to keep their subscription price and refund them the difference multiple years in a row you should not stop doing that.I want someone who understands this to refund me the difference just like support has done previous years. This is not acceptable to me. I'm willing to go on social media to discuss this.

    Business Response

    Date: 04/17/2025

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with the customer via email on April 13, 2025. We apologized for any inconvenience that the customer experienced before confirming that their annual Premium subscription did renew at the full price. We reviewed the customers account and do see that, after previously reaching out to *************, they were provided a partial refund to opt them into an existing and ongoing promotion for a discounted annual offer as a courtesy. We do not currently have any discounted annual offer to share, so we confirmed with the customer that should they wish to keep the annual Premium subscription, it would be for the full annual price. 

    We appreciate the customer reaching out to our team. Please note that actions taken are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:04/11/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my peacock after being charged twice in a month, January. I am furious with peacock they have no phone number nor email. They are still charging me every month. I want the money for the continued billing and the half the double billing for January.

    Business Response

    Date: 04/15/2025

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********. 

    Our ************* team investigated this matter and were able to connect with the customer via email on April 14, 2025. We apologized for any inconvenience that the customer has experienced before confirming that, with their information, we were able to locate a second active monthly Premium subscription account under an incorrectly spelled email address. We cancelled the subscription and refunded all past charges on the incorrectly spelled email account. 

    We appreciate the customer reaching out to our team. Please note that actions taken are not an admission of fault or wrongdoing.

    Customer Answer

    Date: 04/16/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** *******



     

  • Initial Complaint

    Date:04/10/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Peacock advertises being able to watch/stream msnbc. this is false advertising, there is No way to stream msnbc

    Business Response

    Date: 04/14/2025

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with the customer via email on April 13, 2025. We apologized for any inconvenience that the customer experienced before confirming that we do not offer the ability to stream the ***** channel. We do offer a variety of ***** content, including the ability to stream full episodes of multiple MSNBC shows, Peacock Originals, and MSNBC Films documentaries, which we directed the customer on how to locate them. We thanked the customer for their feedback in wanting the option to watch the live MSNBC linear channel on Peacock. 

    We appreciate the customer reaching out to our team. Please note that actions are not an admission of fault or wrongdoing.

    Customer Answer

    Date: 04/15/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     Then why do all your links say "live nest & sports including msnbc.  No live msnbc is available.  Nobody wants old news.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** ****




     

    Business Response

    Date: 04/27/2025

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and attempted to contact the customer via email on April 21, 22, and *******. We again apologized for any inconvenience that the customer experienced before confirming that while we do not offer the ability to stream ***** content at their initial airtime, we do have a variety of MSNBC content available to stream on Peacock. We thanked the customer for their continued feedback in wanting the option to watch the live MSNBC linear channel on Peacock. 

    We appreciate the customer reaching out to our team. Please note that actions taken are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do not purchase Peacock TV. we purchased on January 14, 2025 Peacock TV to watch a show that was supposed to air on Peacock. The show did not air. We canceled the subscription and We asked for a refund two weeks later.(January 27, 2025) Never got a refund. Never got a response. The emails never got an answer from Peacock TV. We issued a complaint with Peacock TV and never got a response. We emailed Peacock customer service asked them to either give us a refund or reinstate Our subscription. Did not hear a word back from them or get our subscription renewed so we paid $89 for nothing. Peacock has our money and we have nothing. they are ********** not spend your money on this worthless TV ******** of experience: January 14, 2025peacock account no. **********. Please note this subscription was paid directly to *** peacock on Davids credit card. NOT A THIRD PARTY!

    Business Response

    Date: 04/14/2025

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********. 

    Our ************* team investigated this matter and were able to connect with the customer via phone call on April 14, 2025. We apologized for any inconvenience that the customer has experienced before confirming that they submitted a ******** account deletion request for their previous annual Premium subscription account, which is why they no longer have access. Additionally, the customer shared screenshots of previous attempts to reach Peacock ************* showing that they were emailing an incorrect address, which is why they never received a response. We provided the customer with the correct information on how they can reach ************* directly in the future should they need to. Then we confirmed that we have now refunded the annual Premium charge back to their original method of payment. The customer confirmed that the situation was resolved to their satisfaction, and that no further action was needed.

    We appreciate the customer reaching out to our team. Please note that actions are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have Peacock free for a year. I havent been able to use it on my tv. Works fine on iPhone and iPad. Tv doesnt acknowledge my user name or password. I spent all day 4/8/25 emailing them back and forth. They kept telling me to reset my password. This obviously wasnt solving the problem. Its impossible to talk to a live person who can walk you thru to solve problem

    Customer Answer

    Date: 04/15/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** ********



     

  • Initial Complaint

    Date:04/07/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been getting charged every month for 6 months or more for Peacock service which Im not using. Back in 2024 they had a free trial after the free trial I canceled the service Ive cancelled it several time when I login in to the website it asks if I want to join and has no record of me having an account I called my bank and they disputed the charge but Peacock keep charging me every month Peacock only has an answering service Ive left several messages and no one has called me back

    Business Response

    Date: 04/14/2025

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with the customer via email on April 10, 2025. We apologized for any inconvenience that the customer experienced before locating an active Premium subscription account associated with their information under an alternate email address. We cancelled the subscription and refunded the past 7 months of charges associated with the account. 

    We appreciate the customer reaching out to our team. Please note that actions are not an admission of fault or wrongdoing.

    Customer Answer

    Date: 04/15/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    It's a shame that I had to get the Better Business Bure involved to resolve the issue. Peacock makes it impossible to get a hold of someone not easy to deal with


    Sincerely,

    ******* **********



     


  • Initial Complaint

    Date:03/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought their streaming service on February 4 for $33.06 and it stopped working Only PEACOCK is on my screen. I have spent my valuable time trouble shooting this nonsense and trying to reach someone on the phone to help with it, but they do not have a phone number. I did try the number here and nobody answered I want my money back instantly and want them reported

    Business Response

    Date: 04/02/2025

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and were able to connect with this customer via phone call on April 1, 2025. We apologized for any inconvenience that the customer experienced before they confirmed that they now just want to cancel their annual Premium subscription account. We located their subscription account associated with an alternate email address and then cancelled the plan while refunding the full recent annual Premium charge. The customer confirmed that the situation was resolved to their satisfaction, and that no further action was needed.

    We appreciate the customer reaching out to our team. Please note that any actions we have taken are not an admission of fault or wrongdoing.

  • Initial Complaint

    Date:03/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to cancel my Peacock subscription and they make impossible to cancel. Tried to call, they hung up on me and then would not return my call.

    Business Response

    Date: 03/27/2025

    We are ************* and Comenity ************. We received the correspondence you sent to the Better Business Bureau and appreciate you taking the time to let us know you have concerns. Once our investigation is complete we will mail a response letter directly to you that contains our findings.

    Business Response

    Date: 03/27/2025

    After a reviewing the complaint, we believe this is intended for Peacock TV, LLC. We've attempted to locate an account with the information provided, but we were unsuccessful. That said, we're going to close the case on our end.


           BBB File Number: BBB Complaint ID #********
           Complainant Name: ***** *******
           Complainant Address: *********************************************


    Please let us know if you have any questions or concerns.


    Best regards,           
    Complaints and ********************** Intake Team


    ****** **** ******** ******* * ********** *** ********* ********** ***** ********* ***************************** **************************************

    Business Response

    Date: 04/15/2025

    We received communication from the Better Business Bureau regarding a complaint filed by the customer (ID #*********.

    Our ************* team investigated this matter and attempted to contact the customer via phone call on April 7, 9, and 10, 2025. We were unable to attempt to reach the customer via email as the listed email address was not valid. We apologized for any inconvenience that the customer experienced before asking that they reach back out with additional information regarding the account theyre trying to cancel. If the customer requires any further assistance, we ask that they reach back out and we would be more than happy to assist.

    We appreciate the customer reaching out to our team. Please note that actions are not an admission of fault or wrongdoing.

Peacock TV LLC is NOT a BBB Accredited Business.

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