Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged over $100 dollars after canceling my subscription within 24 hours. I used the service strictly to stream the Super Bowl. Clearly canceling via the app does not work. I called the company and after 18 different prompts attempting to dodge me speaking with someone, I was informed that a refund isnt possible. This company clearly only makes their money on deception. I honestly feel this company should not exist.

  Business Response

  Date: 03/11/2025

  Hello ******,
  
  After reviewing your case with the email address provided, we can confirm that our Care team has terminated your account and refunded the charge in full ($110.95) back to your card ending in ****. Please allow 7 to 10 business days for the refund to show up on your bank account.
  
  We hope you will consider joining us again in the future! 
  
  Best ********************* Team    

• Initial Complaint

  Date:03/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background: Formerly subscribed to FUBO. Account paused.3/9/25 - Received email from **** saying my account would be reactivated on 3/12/25.Signed onto account, paused subscription for 6 months.Received email saying pause would start on 4//9/25.Signed back into account to terminate account., would not ************ phone number for customer support listed, "forced" to use chat.7 cycles of chat to get a call back, which did not happen.Found phone number via web search.Rep told me that I reactivated subscription by logging in!Told me I was charged starting 3/9/25.Requested refund.Told me I had to wait 7 to 10 business days for refund.Deceptive, unfair, and dishonest business practice.

  Business Response

  Date: 03/10/2025

  Hello ******,

  
  We apologize about this experience. We have reviewed your case and see that you contacted our Care Team on March 9th via our ************** (************************) and that our Representative helped you on the same date terminating your subscription.

  
  Our team issued a refund in full for the last charge back to your card ending in 5879 as a courtesy. Please allow 7 to 10 business days for the refund to be processed and feel free to get back to our Care team if you come across any other questions, theyd be glad to help. 

  
  Best ********************* Team
  
  

  
  

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me and the matter has been resolved. However, this is a common practice by Fubo.  They make it very difficult to cancel subscriptions, and their automatic renewal during the cancelation process is dishonest and deceptive.  Please post this so other consumers are aware.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled this service during the free trial but accidentally tapped the reactivate button while scrolling down on my phone. I contacted fubo and they told me I would be issued a refund and I was. But then, while my account was deactivated, I was charged $90.69 again on the same day. (03/07/2025)

  Business Response

  Date: 03/08/2025

  Hello ***-****,
  
  After reviewing your case with the email address provided, we can confirm that (as shown on the screenshots you sent us) our Care team has terminated your account and refunded the charge in full ($90.69) back to your card ending in ****. We would recommend contacting your bank about the charge appearing on your statement since it does not says is a charge from Fubo. Please allow 7 to 10 business days for the refund to show up on your bank account.
  
  We hope you will consider joining us again in the future! 
  
  Best ********************* Team    

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son signed up for a subscription with **** around the last week in January and forgot to cancel within the 7 days trial period and was charged $80+ for January and then $90+ for February, 2025. He cancelled the subscription immediately after the two charges and I checked to make sure it was cancelled. I tried Fubo online with the virtual assistant - no help, emailing them and even calling (but couldn't get a live person) to figure out why we were charged different amounts. Anyway, I gave up and now I see another charge today for March $110 after we canceled. Again I tried with online virtual assistant and phone nothing. I believe this is a scam as they have no live person to help you and they don't want to issue a refund. My son went in and canceled the account again today but that triggered a new cancelation date after it was already canceled in February.

  Business Response

  Date: 03/03/2025

  Hi ******,

  
  We apologize in advance about this experience. We have reviewed our system using the details provided here in your BBB message and it does not show any account or contact made with these email addresses. 

  
  If you could please send us the correct email address associated with the active account, or an ID number associated with a contact made to our Care team, wed be happy to look into this for you. 

  
  Looking forward to your reply! 
  Best ********************* Team
  

  
  

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account was charged a total of $105.58 even after I canceled my account. I contacted customer service and they said I did not cancel in time therefore they were unable to give me a refund. I just dont see how that is fair, when the account was clearly canceled. As a matter a fact I erased the app from all my devices because it was canceled. Only to see that my bank account was charged a few weeks after.

  Business Response

  Date: 03/03/2025

  Hello ******,

  
  We apologize about this experience. We have reviewed your account with the email address provided and it shows that you logged in on January 29, 2025, and set your subscription to enter in pause temporarily, and that you selected this option for one month. Therefore, your subscription entered in pause on January 30th, and reactivated automatically on February 28th, when you were charged for a new months subscription with us with $94.98.
  
  You mention you believed you were cancelling your subscription back at the time. Our site offered both options, pause and cancel, and you selected the pause option. Also, our site shows all the terms when you choose the Pause option instead of cancelling. Were sorry about any confusion, and you can learn more on how this option works here: ***************************************************************************************************************;
  
  
  You called us on March 2nd and our agent set your account to cancel at the end of your prepaid month to avoid further unwanted renewals and charges.
  
  
  Fubo is a prepaid service and were very sorry that a refund is not due. We can confirm that you have access to the platform until the end of your billing cycle and you will not get any more charges unless you decide to reactivate. Please feel free to get back to our Care Team with any other questions you may have, theyd be more than happy to help. 
  
  
  Best ********************* Team
  

  
  

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the free trial and canceled during the trial period. However, I ended up being charged $104.97. I called FuboTV's customer service, and they proceeded to lie, claiming that I had not canceled. They refused to give me a refund. This site and business are a scam. Upon further research, I have found numerous complaints about similar issues. This company falsely advertises a free trial period but still charges customers even if they cancel before the trial ends.

  Business Response

  Date: 02/28/2025

  Hello *********,
  
  We have reviewed your case with the email address provided and see that you started a 3-day free trial on February 15th and since no cancellation took place before the trial expiration, you were enrolled into a paid subscription with us on February 19th. We do not see any attempt of cancellation prior to the charge.
  
  We can confirm that your case was escalated to a Care Supervisor, who approved a refund in full as a one time courtesy. Your account is terminated and a refund back to your card ending in **** has been issued. Please allow 7 to 10 business days to see the funds back in your bank account. We hope you will consider giving us another chance in the future!
  
  Best ********************* Team    

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against **** for unfair business practices. On February 7th, I canceled my free trial subscription to ****. However, Fubo continued to charge me for a full month of service on February 27th, even though I canceled my subscription within the free trial period.I believe that Fubos policies are not being applied fairly to free trial users. The terms of service do not mention anything about a timeframe for canceling a free trial, and I was unable to find information about this timeframe on Fubos website. The terms of service state that once the paid subscription begins, I will be required to pay for the full month.While my Fubo account states that I canceled my subscription on February 7th, the cancellation date on my account is listed as February 28th. I believe that **** is intentionally misleading customers by displaying a cancellation date that is different from the date on which the subscription was canceled. This practice effectively forces customers to pay for a full month of service, even if they cancel their subscription within the free trial period.I have contacted **** customer service, but they have refused to refund my money. I am requesting a full refund for the amount that I was charged.Evidence:I have attached a copy of my Fubo account statement, a copy of the Fubo terms of service, a copy of the email I received from Fubo confirming my cancellation on February 7th, and a screenshot of my account displaying a cancellation date of February 28th.

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As many others here have done, I signed up for a trial account to watch a sporting event. Afterwards, I thought I had canceled the account, but apparently it's not that simple--something purposely confusing about the difference between "pausing" vs "renewing" a subscription or an account....and so forth. I took it on good faith that "canceling my subscription" would mean that I would not be charged anymore. That was not the case. I just now checked. This company--because they got my credit card number as part of the trial signup process--has been taking $129 out of my account for the last 10 months, for a service that I used once and canceled. So they've taken over $1200 from me and provided *no service*. And there's no recourse on their website. So here I am. Of course they should refund me but we know they won't. This is part of their business model. I just want the theft to stop.

  Business Response

  Date: 02/26/2025

  Hello ****,
  
  We apologize in advance about this experience. Unfortunately, were unable to locate another account or recent charge associated with the details provided in your BBB claim since this email was used on a previous free trial you had with us back in 2023. If you could please send us the correct email address, wed be happy to look into your refund request for you.
  
  Looking forward to hearing from you soon!
  
  Best ****************************** Team

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get a refund for a subscription to *******. I purchased a subscription for one month for $68.22 around 5:30 pm on Thursday, February 20th, 2025. The program showed that it provided **** which wasnt found under any subscription. I was told that it was one of the few programs to have the Four nations Canada vs USA final. After finding out it wasnt on the program with all the sports and programs it promised, I proceeded to try to cancel. After cancelling and going to the help centre there was no option to speak with an agent and I was shown that they wont give refunds. I fully believe I was scammed and would like a complete refund of my money, especially for the time I wasted searching to figure this out.

  Business Response

  Date: 02/26/2025

  Hello *******
  
  We apologize in advance about this experience. Unfortunately, were unable to locate an account or recent charge associated with the details provided in your BBB claim. If you could please send us the correct email address, wed be happy to look into your refund request for you.
  
  Looking forward to hearing from you soon!
  
  Best ****************************** Team

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of @fubotv in Jan 2024 to watch the Super Bowl. Since then, they have charged me over $1500 in monthly fees and I haven't used the service since. I missed ONE email in Feb 2024 informing me my trial would convert to paid. I became unexpectedly unemployed that month and missed it.I recognize I have responsibility here, but after contacting them they refuse to refund more than the most recent month. This is unconscionable from a company worth over a billion dollars. They claim that their service is "prepaid" and thus they are "unable" to refund which they present as being impossible but it is a policy choice they are making.

  Business Response

  Date: 02/24/2025

  Hello ******,

  
  We apologize about this situation. We see that this account started a ***** free trial on February 11th 2024 and since no cancellation took place before the trial expiration, it went into a paid subscription on February 19th  and charged $114,97. The subscription kept auto renewing automatically until you contacted us on February 20th 2025  and our Care Representative terminated the subscription and issued a refund for the last charge as a courtesy. 

  
  During the sign up process we try to be as transparent as possible with our customers. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of service ************************************************** that customers agree to upon subscription. As a courtesy, we also allow 12 extra hours of cushion before we charge in case the customer can not cancel on time. 
  
  FuboTV is a prepaid service and were very sorry more refunds are not due. Please feel free to get back to our Care Team if you ever come across any other questions, theyre always happy to help.

  
  Best ********************* Team