Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 01/01/22 I signed up for a free trial with Fubo. The reception on my TV was very poor so I cancelled soon after. On 02/20/25 I signed up for a free trail, not knowing that I had signed up previously. The web site let me sign up for a free trail, after filling all the information. I watched one night of sports on my phone because I couldnt get it transferred to my TV. I canceled my free trail shortly after, thinking that it was a good try. I later received a bill for $****** which I called Fubo and they said that because I had signed up back in 2020 my account was reactivated and that I owed $******. I called my credit card company and stopped payment and that they would handle the charge. On March 8 i received a note from credit card company that Fubo refused to refund $******. Fubo claims that my account was not cancelled it was terminated and when I signed up for my free trial the account was activated. Why was I allowed to sign up for a free trial if I already had an account. Iam 83 years old working on a cell phone wanting to view a sporting event and I am charged ****** for a one time use of their site. This free trial was miss leading to someone living on Social Security and being unfamiliar with the internet. Thank you for your consideration. ****

  Business Response

  Date: 04/30/2025

  Hello *******,
  
  We have reviewed your case with the email address provided and it shows that you received a free trial with us back in December 31st, 2021. You reactivated this subscription on February 20th, 2025 and charged $105.94 for a months subscription with us. 
  
  Our trial period can be used only once per user and there is a message prompting up on our site whenever a reactivation is performed. It advises on an immediate charge before the user clicks on continue. All of these conditions are also stated in our Terms of Service which customers agree to upon subscription and reactivation: ***********************************************************************;
  
  We see you have disputed the charge showing on your account with your bank. Any disputed charges made through the cardholder's credit card company, cannot be refunded once the dispute has been filed on the customer's end and received on our end. Our payment gateway does not allow us to initiate any refunds on charges that have initiated a chargeback. In addition, any communication regarding a disputed charge would be carried out through our payment gateway and the cardholder's credit card company, where the claim is carefully assessed and the verdict is reached on their end--unfortunately, not ours.
  
  We can confirm that your subscription expired at the end of your prepaid month and has been inactive since March 20th.
  
  Best ***************************************** Team

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

   

  I am not satisfied that I should be charged for a free service if I was allowed to sign up for a free subscription not knowing that I had four years before used and thought was cancelled or in there words terminated, which to me terminated means done or cancelled 

  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 05/02/2025

  Hello *******, 
  
  Please kindly note that, as we previously mentioned, there is a message prompting up on our site whenever a reactivation is performed. It advises on an immediate charge before the user clicks on continue.
  
  As we mentioned before, since you disputed the charge with your bank, we no longer manage your billing but your bank does. Our billing system does not allow us to reverse a charge once a dispute has been placed on it. Therefore, our decision is final and we will not be able to issue a refund.
  
  Best *************************************** Team

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fubo is currently misleading and robbing customers. Company forces you to do everything through chat. At the end of July 2024 I cancelled my parents subscription only to find out now that is was only paused for a month. If a customer chooses to cancel a subscription it should be canceled immediately and not paused. My parents are elderly and retired with a fixed income. I am asking for help with the refund of all the months that we're charged without consent. Thank you.

  Business Response

  Date: 04/30/2025

  Hello ******,
  
  We apologize for any inconvenience this situation may have caused you. We have reviewed your account with the email address provided and it shows that you logged in on July 23rd, 2024 and set your subscription to enter in pause temporarily, and that you selected this option for one month. Therefore, your subscription entered in pause on July 27th, and reactivated automatically on August 27th, when you were charged for a new months subscription with us.
  
  You mention you believed you were cancelling your subscription back at the time. Our site offered both options, pause and cancel, and you selected the pause option. Also, our site shows all the terms when you choose the Pause option instead of cancelling. Were sorry about any confusion, and you can learn more on how this option works here: ************************************************************************************************************************* - 
  
  We can confirm that after further reviewal our Care team terminated your account and issued a full refund back to your card as a one time courtesy. Please allow 7 to 10 business days for the refund to be processed and feel free to contact our Care team with any additional questions you may have.
  
  Best *************************************** Team

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FUBO has been unlawfully charging my credit card since September 2023 for a service I previously cancelled. I went through FUBO directly to get my subscription cancelled, only to find out they are still fraudulently charging my card. When I attempted to contact customer service to help with a refund, I found out there is no actual person available to help you and they immediately say they will not refund a subscription. I have not used FUBO, and a trace of my account can show I had not logged in until April 28th, which is the day I found out I was still being charged and went to cancel it again. I repeat, it had already been cancelled and was being fraudulently charged to my card. I am prepared to put this on social media if a resolution is not found for my issue. Email is best for correspondence.I was also double charged in September of 2023, and there is no explanation why, as that is the month I cancelled.

  Business Response

  Date: 04/29/2025

  Hello *****,
  
  We apologize in advance about this experience. We have reviewed your case and could not find any cancellation attempts in September, 2023 or after that date. 
  
  However, we can confirm that our Care team has terminated your account and refunded the last charge in full ($125.92) back to your card ending in ****. Please allow 7 to 10 business days for the refund to show up on your bank account.
  
  We hope you will consider joining us again in the future!
  
  Best *************************************** Team

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried Fubo and after the first 30 I didnt watch it and wanted to cancel. I cancelled my subscription and they keep trying to fraudulently charge me $97.97. I reached out to them about the issue and that same day they tried to take the money again. Every single day they are trying to charge me. I am calling my bank right after typing this complaint! This is fraud. My subscription is CANCELLED! Its been cancelled for a couple of weeks. They have NO RIGHT to keep trying to charge me! Never again and I will let others know to stay away from this stupid app!

  Business Response

  Date: 04/25/2025

  Hello *******,
  
  We have reviewed your case with the email address provided and see that this account started a free trial on August 31st, 2024 and since no cancellation took place before the trial expiration, it went into a paid subscription on September 8th, 2024. Your card declined the charge for $64.98 on that date. Then you logged in on September 8th, 2024 and cancelled your subscription at the end of your prepaid month, meaning that it was not going to renew after it. 
  
  No charges were made for this month since your card was declined and your account was past due.
  
  Please feel free to get back to our Care team if you come across any other questions, theyre always happy to help! 
  
  Best ********************************* Team  

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute a $100 charge made to my account on April 20, 2025, which was processed after I had already cancelled my subscription several days prior.I followed the proper cancellation process and made sure my subscription was deactivated. Despite this, I was charged for an additional month of service which I neither authorized nor intended to use. I have not used the service since cancellation and do not wish to reinstate my account.I respectfully request an immediate refund of the $100 and confirmation that my account remains cancelled with no further charges. Please let me know if you need any specific details (such as account ID, email, or screenshots of the cancellation confirmation) to expedite this process.Thank you for your prompt attention to this matter.Account email: ****************** Account name: ***** ****

  Business Response

  Date: 04/22/2025

  Hello ******
  
  After reviewing your case with the email address provided, we can confirm that our Care team has terminated your account and refunded the charge in full ($100.98) back to your card ending in 6208. Please allow 7 to 10 business days for the refund to show up on your bank account.
  
  We hope you will consider joining us again in the future! 
  
  Best ********************************* Team    

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a new debit card when I started the free trial that I was told was for a week and I put that card on file because I was only doing a free trail so there was no need to put in a card with enough money to pay for a subscription. I waited my one week to cancel my trail and thought that it was the end since again I only did the free trail. A few weeks later I noticed that Fubotv took $63.59 from my card and when I checked the account history I seen that by day 4 of my trial they were already making attempts to take that monthly charge even though they stated that I would get one full week for my free trail. The attempts didnt go through since I did not have a lot of money on my new card so when I finally did, they took my money. I called to dispute and they told me that there are no refunds so I went through my bank and got the money back. This was months ago and now I see that the charge is back to my account. I just want everyone to be aware of the scammers who are Fubotv and to know that when youre offered a free trail for a week it will not really be a week and they will be charging your card a few days into that free trail and will not issue any refunds under any circumstances. Terrible business and terrible customer service. I will never sign up for anything with them ever again and I recommend everyone else to do the same unless you want to be scammed.

  Business Response

  Date: 04/22/2025

  Hello *****,
  
  We have reviewed your account with the email address provided and it shows you started a 5 day free trial on January 24th, and since no cancellation took place before the trial expiration, you were automatically enrolled into a paid subscription with us on January 29th. Our system tried to charge $63.59, however your card declined the payment until it was successfully processed on February 14. Our system sent at least 4 emails to this email address between those 2 dates to inform you that your card was declining the charge. 
  
  During the sign up process we try to be as transparent as possible with our customers. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of service ****************************************************************** that customers agree to upon subscription. As a courtesy, we also allow 12 extra hours of cushion before we charge in case the customer can not cancel on time.
  
  Furthermore, we see you have disputed the charge showing on your account with your bank. Any disputed charges made through the cardholder's credit card company, cannot be refunded once the dispute has been filed on the customer's end and received on our end. Our payment gateway does not allow us to initiate any refunds on charges that have initiated a chargeback. In addition, any communication regarding a disputed charge would be carried out through our payment gateway and the cardholder's credit card company, where the claim is carefully assessed and the verdict is reached on their end--unfortunately, not ours. 
  
  We can confirm that your subscription expired at the end of your prepaid month and has been inactive since February 28th.
  
  Best ***************************************** Team

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The service stated that I would get a 7 day trial and I canceled on the last day. Maybe it did not got through on time but once I checked the transaction history after I was charged I saw that my card was already attempted to be charged only 4 days into my trial which was skeptical. I literally only started it to watch one thing and after that free trial period I didnt even use the service and its unfair that I had to pay for service that I was not even using. In regards to my card, it was only on file for the free trial so I didnt need to make sure that there was money there to pay for it. If someones card is declining then you should probably not allow them service if there is no way to collect payment. Nonetheless its fine now, I will never use this service again especially now that I see that there is multiple complaints of customers being misled about the free trail periods and not being issued any refund under any circumstances.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 04/24/2025

  Hello *****,
  
  We believe we have done everything in our hands to clarify the situation and explain the reason why we cannot provide you with a refund.
  
  If your bank is already taking care of this matter, please kindly note that once a dispute is filed, your credit card company will contact us and we will provide them with the evidence they request. At that point it will be up to your credit card company to decide whether all the charges will be refunded and if it can be considered as fraud.
  
  Best ****************************************** Team 

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled services with **** in June 2024. I noticed 3 charges on my credit card where Fubo reactivated my services without my permission or knowledge. I reached out to customer service for a refund as I have not used their services since June 2024 nor reactivated my account. They charged the following amounts and only reimbursed me for one month. They have basically stolen money from me and refuse to rectify the situation. 1/24/25 $114.95 2/24/25 $112.76 3/24/24 $123.86

  Business Response

  Date: 04/17/2025

  Hello ********,
  
  We apologize for any inconvenience this situation may have caused you. We have reviewed your account and it shows that you logged in on July 14th, 2024 and set your subscription to enter in pause temporarily, and that you selected this option for six months. Therefore, your subscription entered in pause on July 24th, and reactivated automatically on January 24th, 2025  when you were charged for a new months subscription with us with $114.95.
  
  Please note that our site offered both options, pause and cancel, and you selected the pause option. Also, our site shows all the terms when you choose the Pause option instead of cancelling. Were sorry about any confusion, and you can learn more on how this option works here: ***************************************************************************************************************;
  
  fuboTV is a prepaid service and were very sorry that additional refunds are not due. We can confirm that our Care team terminated your subscription on April 8th as well as issued a full refund for the charge back to your card ending in **** as a courtesy. Please allow 7 to 10 business days from the cancellation date for the refund to be processed. Feel free to get back to our Care team with any additional questions you may have, theyre always more than happy to help! 
  
  Best ********************* Team 

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in June 2024 **** charged me twice each month. Once on the 15th and again on the 6th. It started when I submitted a change in service levels. Instead of changing the service level they opened a second account. The refunded 6 of the 10 months charges. They said there system will only allow them to refund 6 months.

  Business Response

  Date: 04/16/2025

  Hello *****, 
  
  We have reviewed your account with the email address provided and it shows you reactivated an old account you had with us back in June 2024 while your main account was active as well. We can also confirm the activity on the reactivated account was made from the same location as your current account.
  
  Kindly note that, as it was mentioned to you by our agents, our system does not allow us to issue additional refunds on the terminated account. 
  
  Please reach out to your financial institution in order to further assist you with the additional charges. We apologize for the inconvenience. Do not hesitate to reach out to our Care Team if you have any other questions, wed be more than happy to help. 
  
  Best ********************* Team

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* subscription on 3/21/25. This service advertised *********** as being included in the specific package I purchased. One week after my purchase, the network disappeared without notice. I used the customer support chat on their website to find out the issue. I was told there was a "system issue" that caused many customers to have this network in error and it had been removed. I was then told I need to pay $7.99/month extra. I then called the customer support line and was given the same excuse, but was told the extra amount needed is $29.99/month.I paid for the service that was advertised and was then told I need to pay more to keep it, without notice. This company used a bait and switch tactic and appears to be hiding behind a "system issue" excuse.I am not seeking personal resolution; I have canceled my subscription. The BBB should be aware because I know mine isn't the only case, as confirmed by their customer support representatives.Thank you.

  Business Response

  Date: 04/15/2025

  Hello ****, 
  
  We have reviewed you previous conversations with our agents and we can confirm that, as they previously mentioned, this was a mistake in our system and some additional channels were indeed added to basic subscriptions. However, please note that these channels were not advertise at any moment as part of your plan since they are only available as Add-Ons for and additional price. We apologize for the confusion. 
  
  We can confirm that your subscription is set to expire at the end of your prepaid month and will not renew unless you decide to reactivate it in the future. 
  
  Best ***************************** Team

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is incorrect. It was included in the package I paid for on the purchase date, 3/21/25. It was the only reason I chose Fubo. It is shown on the web page archive that the network is included with the Pro package (which I purchased).

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** **********
  
  
  
  
   
  

  Business Response

  Date: 04/23/2025

  Hi ****, 
  
  There is no content on your last message. Feel free to contact our Care Team if you have any additional questions, theyre always happy to help. 
  
  Best ********************* Team

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** **********
  
  
  
  
   
  

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund 295$ Free. Trial. Gimmick

  Business Response

  Date: 04/15/2025

  Hello *****,
  
  We apologize about this experience. We have reviewed your case with the email address provided and see this account started a free trial on November 2nd, 2024 and since no cancellation took place before the trial expiration, it went into a paid subscription on November 9th and charged $71.98. 
  
  During the sign up process we try to be as transparent as possible with our customers. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of service ************************************************** that customers agree to upon subscription. We also inform that our subscriptions are set to auto renew unless they get canceled from the users side.
  
  Fubo is a prepaid service and were very sorry that a refund is not due. We can confirm though that your subscription has been inactive since April 6th.
  
  Best ****************************** Team